The AA Accident Assist Avaliações 

348
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Everyone involved was caring, compassionate and professional. They made sure that everything was taken care of and kept me informed throughout the process. The experience was made as easy as possible... Ver mais

Avaliado com 5 de um total de 5 estrelas

Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Car insurance is something you normally buy but never use. I hadn't had any incident in over 20 years so when I was involved in a hit and run I had to make a claim. They honestly made the process so e... Ver mais

Avaliado com 4 de um total de 5 estrelas

When I had a collision the claim was handled efficiently. The car was repaired without any problem. Everything ran very smoothly from the claims point of view. However after the accident the AA decid... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Seguradora de Acidentes
  2. Serviço de reboque

Escrito pela empresa

The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

348 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(348)

331 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

After a car ran into the back of mine…

After a car ran into the back of mine whilst the driver was looking at their phone. The online reporting was simple and the claim was handled fast. Great service from the repairer and the replacement car company.

16 de fevereiro de 2026
logotipo da The AA Accident Assist

Resposta da The AA Accident Assist

Thanks so much for sharing this. We’re really glad the online reporting was simple and that your claim was handled quickly. It’s great to hear you received excellent service from both the repairer and the replacement car provider too. 😊💛

Avaliado com 5 de um total de 5 estrelas

It was only a small bump...

Using AA accident Assist made my claim easy and straightforward from start to finish, my claim was handled to my satisfaction, using their recommended repairers and hire car company made the process that much easier. I'm sure it helped that the other driver admitted it was their fault.

27 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

I cannot praise the kindness of the driver enough

I wanted to leave this review as the absolutely amazing gentleman who turned up to rescue me on saturday completely restored my faith in humanity. I normally panic when anything goes wrong with my car and my clutch burnt out on a dangerous narrow main road on saturday. I am an older lady and this wonderful young man completely set my mind at rest. Nothing was too much trouble for him. He was kind, patient, friendly and empathic and went above and beyond for me taking me home and then taking my car to Halfords Autocentre Bridgend. He didnt rush me and waited calmly while I tried to find a garage that was open that would be able to fix my car. I think his name was Pablo according to the AA helpline whom I called to thank today. If only all people were as pure of heart as this lovely young man then the world would be a better place. Thank you so much for being there for me

7 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful experience after my car was…

Awful experience after my car was repaired - when we had an accident that wasn’t our fault.
Treated like criminals when we did everything right!
I didn’t believe what people said about insurance companies when you have a claim - i do now!!!

4 de fevereiro de 2026
logotipo da The AA Accident Assist

Resposta da The AA Accident Assist

Hi there, we’re sorry to see you’ve been left to feel this way. If the accident wasn’t your fault, your claim is with the at-fault driver’s insurer. Our teams will handle that on your behalf to cover any losses or costs, and will need as much information as possible. Please get in touch directly if there is anything we can help with or if you have any questions.

Avaliado com 5 de um total de 5 estrelas

Asdf

The ease thing were sorted although had not realised I was dealing with a different part of the company

4 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Great service…

AA assist made a stressful situation much better.
I was dealt with in a compassionate and very efficient way.
Great communication and updates right through the process.

15 de janeiro de 2026

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