The AA Smart Care Avaliações 

18.346
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Arrived slightly ahead of time, 20 mins before appointment, but garage was ready to accept keys Friendly welcome, advised time it would take for the MOT, circa 1hr, offered seating area to wait, howe... Ver mais

Avaliado com 5 de um total de 5 estrelas

The mobile mechanic was absolutely amazing and knew her stuff, however the booking process and back office staff were appallingly useless!! 23 emails and nearly 3 weeks later and they still could n... Ver mais

Avaliado com 5 de um total de 5 estrelas

Collected vehicle from home address when they said they would do & returned same. Service on car was thorough, MOT [which failed] was a surprising result as the fault was totally unknown prior to te... Ver mais

Avaliado com 1 de um total de 5 estrelas

Poor customer service and communication taking almost 2 weeks to complete a simple job. First call out not fully diagnosed issue. Second call out replaced part but noticed needed another part too. The... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Oficina de Inspeção Veicular
  2. Loja de Autopeças
  3. Serviço de Motorista
  4. Mecânico
  5. Serviço de reboque
  6. Inspeção veicular

Sobre The AA Smart Care

Escrito pela empresa

MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.

AA approved local garages

  • Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
  • The garage technicians are expertly trained in petrol, diesel and electric vehicles

Fixed & transparent pricing

  • You’ll know exactly what you’re going to pay, with no hidden extras
  • We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.

Guaranteed quality of work and repairs

  • We’re so confident in the work, we guarantee all parts and labour for 12 months
  • The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
  • All prices, including labour, are checked to make sure they’re accurate

Easy online booking

  • You can book online at a garage local to you, on a date of your choice
  • Book up to 90 days in advance
  • You have access to a UK wide network of local garages.

 


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

18 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(18.346)

6.096 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The mobile mechanic was very polite

The mobile mechanic was very polite, informative and helpful in explaining what else I needed to get done she’s did an MOT. He checked all my engine bay topped up fluids and sorted a loose panel under the car. Was done on the driveway so super convenient and only took 2 hours to replace brake discs and pads all round.

23 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

I was lied to

I was lied to, told something wrong with my car and wasn't true at a cost of £1940.02 luckily I had the sence to have it checked elsewhere before spending so much money.

25 de julho de 2026
logotipo da The AA Smart Care

Resposta da The AA Smart Care

We're very sorry to hear about your experience and the significant concerns you raised regarding the diagnosis and quoted cost. We understand how frustrating and upsetting this must have been.

Avaliado com 5 de um total de 5 estrelas

Booking my MOT

It was very easy to book my MOT for someone who does no manage well using apps. Appointment arranged swiftly and the garage I attended was friendly and approachable.

24 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Thoroughly Recommend the AA Smartcare Service for MOT's

It is very safe doing your MOT through the AA Smartcare service, as if you do have any problems with the garage, you just inform the AA & they will sort it out for you. We have used the service twice now & used the same garage on both occasions. It is very easy to arrange also & you are kept fully informed all the time.

23 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

MOT and service

Firstly on the day I dropped off my car, the garage was not open and had to wait for 45 mins, then there was no contact from the garage and AA as well , had to wait for 5 days to get my car back and I had to pay to the garage directly for the repair carried out, therefore I had the worst experience overall, I could have gone to a local garage and get a better service, absolutely heartbreaking experience

24 de julho de 2026
logotipo da The AA Smart Care

Resposta da The AA Smart Care

We're sorry to hear about the significant delays and lack of communication you experienced with your car repair. This is certainly not the service we aim to provide, and we understand your frustration.

Avaliado com 5 de um total de 5 estrelas

I would give the Mechanic the 5 stars…

I would give the Mechanic the 5 stars as he was Excellent in Servicing my car & very approachable, however I can not say the same in trying to actually booking a service the smart care team is where this falls down it took me 2weeks for this to work.

23 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Absolutely delighted with the service…

Absolutely delighted with the service and would definitely recommend. So convenient to have it done at home. First time I’ve used this service definitely not my last.

27 de julho de 2026
logotipo da The AA Smart Care

Resposta da The AA Smart Care

Delighted to hear that, thanks so much for sharing your experience 💛.

Avaliado com 2 de um total de 5 estrelas

Disappointing

I am only giving a 2 because I went to one of there recommended garages and booked via service care and the garage did nothing, (paid for service and MOT), so AA said go to this other garage, I went and they were excellent, but the calls to AA were unbearable because I couldnt get through and no one understood what I was talking about, so had to go via this app and that was a faff it was one of them automatic answering apps that were terrible, then obviously the 2nd garage wanted paying for the work but I said no because I had already paid and then there was this stand off with prove they (garage 1) didn't do the work, so garage 2 had to do it and it was just long drawn out and stressful. I will be going to kwik fit next time.

29 de junho de 2026
logotipo da The AA Smart Care

Resposta da The AA Smart Care

Hi Sandra, we're sorry to hear about your experience and hope everything is ok now. We've passed your comments over to the relevant to for feedback. They will contact you directly if they need any further information.

Avaliado com 1 de um total de 5 estrelas

worst than poor i booked a service…

worst than poor i booked a service for today they never turned up id given my card no and instructions to ring or text when on way so i could tell them how to get to my car waited in all afternoon i had no reason to think they would not as they say in their blurb you will be charged when job is done terrible service they obvs not very nice men any more!

27 de julho de 2026
Avaliação não solicitada
logotipo da The AA Smart Care

Resposta da The AA Smart Care

Hi Christine, we're sorry to hear this and hope you've since spoken to our Customer Service team on 0330 018 3446, so we can look into what happened here and help get this sorted.

Avaliado com 1 de um total de 5 estrelas

poor

booked an mot and service, the garage only ddoes services.
Quality of service seems poor, van stunk of silicone, water droplets all up inside of windscreen,

24 de julho de 2026
logotipo da The AA Smart Care

Resposta da The AA Smart Care

Hi, sorry to hear about your experience. Please give us a call on 0330 018 3446 so we can look into this further and help get it sorted.

Avaliado com 5 de um total de 5 estrelas

Amazing Service

Absolutely blown away by the level of knowledge, professionalism and service of this service. Geoff arrived at the scene of the break down within 20 minutes. Got the car running and managed to source a replacement alternator and have it fitted in my driveway at home that very same afternoon!

23 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Top mechanic!

The mechanic called ahead of arriving, and was super friendly. He managed to park up on a busy street, and got to work straight away. He was thorough throughout the job, and finished on time with no issues. He even had time to take about air con de-gassing. Thank you would 100% recommend this service.

23 de julho de 2026

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