Excellent communication throughout - especially from Mike, who was extremely courteous and helpful. When they were unable to give us a courtesy car on the day, they immediately arranged a third-party... Ver mais
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Well what can I say about Accident Repair Hub LTD in Crawley ? From start to finish they were simply amazing .. from booking the car in to be repaired - during the process .. and afterwards I was kept... Ver mais
A empresa respondeu
One thing I didn't like was the driver who brought my car back inspected the courtesy car before he contacted me so I had not seen or signed his report. Otherwise it was very good.
A empresa respondeu
The bodywork was fine and the car was cleaned before returning it to me, but the lack of organisational skill and professionalism in getting my car picked up and a courtesy car delivered was dreadfu... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our Mission: Fast, Safe, and Reliable Service – Every Time. We are here to help you get back on the road as quickly and safely as possible. We know how inconvenient it can be, and that’s why we’re dedicated to making the repair process smooth, efficient, and hassle-free. At the heart of our service is a team of passionate, skilled professionals who take pride in their work. Every repair, no matter how big or small, is handled with the utmost care and attention to detail. We’ve earned the trust of our customers over time with our commitment to quality, safety, and a personal touch—values we’ll continue to uphold with you. Our goal is simple: to provide peace of mind during stressful times and repair your vehicle to its pre accident condition with minimal downtime. We also believe in creating a positive, welcoming experience for everyone. From the moment you reach out to us, you’ll find a team that’s committed to making the process as easy and stress-free as possible. And it’s not just about our customers—we foster a supportive, empowering environment for our team to thrive as well. Trust. Quality. Reliability. That’s what you can expect when you choose us.
Informações de contato
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Accident Repair Hub kep us informed of…
Accident Repair Hub kep us informed of the progress of our repair at all times. They completed the job as promised and returned the vehicle at our convenience.

Resposta da Accident Repair Hub LTD
~The repair seems great
~The repair seems great, My car is very happy. The customer service friendly and efficient. The Courtesy Car clean and fun to drive - thanks

Resposta da Accident Repair Hub LTD
Excellent service
Excellent service. Helpful and friendly staff. Repair dealt with speedily. Good job.

Resposta da Accident Repair Hub LTD
Excellent communication face to face
Excellent communication face to face, telephone and by text. Good replacement car facility. All staff welcoming and helpful.
Too early to assess repair quality but first impressions are good. Thank you.

Resposta da Accident Repair Hub LTD
First class service from start to…
First class service from start to finish thank you

Resposta da Accident Repair Hub LTD
All aspects of the repair to my car…
All aspects of the repair to my car were very well carried out,the collection ,informing myself as progression of repair,and return of my car exactly on time.The repair finish is excellent ,very happy.

Resposta da Accident Repair Hub LTD
Had to reschedule appointment because…
Had to reschedule appointment because no courtesy car. Returned car and found something not working so had to phone garage but couldn’t get through. Eventually got through and they arranged to send someone out but couldn’t then fix problems. We were told they ordered parts and would get in touch. Waited a week and chased and was told they forgot. Still waiting for repair

Resposta da Accident Repair Hub LTD

Resposta da Accident Repair Hub LTD

Resposta da Accident Repair Hub LTD
Friendly Service excellent
Friendly Service excellent
Customer service excellent
Delivery service excellent
Helpful

Resposta da Accident Repair Hub LTD
Easy and friendly
Easy, friendly process, which really helped at a time of stress. Great repair, highly recommend

Resposta da Accident Repair Hub LTD
Very pleased with the job that was…
Very pleased with the job that was done. The job was done in a quick and timely manner and with good communication. The only criticism I have is that there was some misinformation about the collection of my car. I was told that it could be collected by a truck but then a guy turned up to drive it back but he was really good but I explained to him that it was a classic and didn't want anybody to drive it. It turned out that it couldn't be collected by truck and the guy returned to collect it without any issue.

Resposta da Accident Repair Hub LTD
Good communication and quality of…
Good communication and quality of repair = Satisfied + Would use again .

Resposta da Accident Repair Hub LTD
Fairly speedy repair which was great
Fairly speedy repair which was great. Issues started when they were not able to return my car as promised as a driver sick. Seems I should feel sorry for them. I had to do all the chasing.
When the car was dropped off (they would not bring it to my home so compromise agreed) it has a large scratch on it where the repair was done. The drivers response when this was pointed out was to ‘ring the office’. No ownership or apology. I wrote and heard nothing.
Inside the door was covered with thick white dust (from sanding) and I think there is a layer of lacquer on the windscreen I can’t get off.
So maybe job rushed.

Resposta da Accident Repair Hub LTD
Repair to my car was fantastic very…
Repair to my car was fantastic very helpful staff and very friendly thank you so much Barry emsley 👍👍

Resposta da Accident Repair Hub LTD
Excellent service
Excellent service , fitted our car in quickly and made an amazing job . Would recommend.

Resposta da Accident Repair Hub LTD

Resposta da Accident Repair Hub LTD
Poor communication
It looks like the repair has been done well but i do not know exactly what has been done despite asking for details. it also took much longer than initially indicated apparently because parts were unavailable.
However, it was the poor communication to advise when the car would be ready that was the main issue, getting almost daily texts to say the car was ready when clearly it was not.

Resposta da Accident Repair Hub LTD
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