I am back to see what became of the company that were trying to get every negative review against them taken down. Surprise surprise, they closed their website, refused refunds and didn't deliver th... Ver mais
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Veja o que dizem as avaliações
It really does have many thousands of games, but some games are repeated of different game systems, and at least one (Super Mario World) has many hacked versions or versions where someone saved it wit... Ver mais
A empresa respondeu
Overall on a scale from to 1 to 10 I give it a 8.5 The only thing that bugged me was the controllers because the PS1 and the N-64 games didnt feel the same playing those games on a 4 button controller... Ver mais
A empresa respondeu
Great Console! Altough a bit expensive, it arrived earlier than estimated, it has all the games I played as a kid. Only Cons are that progress in the game is not saved and that some games (specially f... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Quem digita stake reclame aqui, no fundo, quer medir confiança — e isso aqui é tratado sem rodeio e sem torcida. Em vez de empilhar queixas avulsas, o texto ensina onde reparar ao julgar uma marca: regra transparente, saque pontual, meios de pagamento e um suporte que não oscila. Um radar que põe duas marcas frente a frente e uma demo de roleta mostram isso na prática, com a demo correndo em saldo de treino, livre de risco. Os blocos são breves e assentam bem no celular, o tom permanece sereno e um resumo de perguntas dá conta do que mais surge. As informações partem de fontes públicas e passam por conferência periódica. Esta leitura corre sem vínculo com a marca por trás de stake reclame aqui; aposte com parcimônia, acerte limites de antemão e cheque sempre o que vale no site oficial antes de avançar.
Informações de contato
3,2
Bom
332 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Still waiting for my technical issue to…
Still waiting for my technical issue to be resolved for my new unit just received.
I’m concerned that I won’t have a working unit before Christmas and this is someone’s present!
14 de dezembro de 2020
Resposta da Stake Reclame Aqui
Hey Jason,
My name is Claire and I’m part of the Executive Team here at The Best of Retrogaming. I'm contacting you in regards to your TrustPilot review. We're sad to hear that your technical issue was not resolve on time. We want to make this right for you.
Just to let you know that we have received your console back to our warehouse and your replacement console is already processed. It will be shipped asap.
Please let me know if you have any questions.
Regards,
Claire
Customer Service Officer
shipping was fast and received regular…
shipping was fast and received regular updates and the machine is working very good
7 de dezembro de 2020
Excellent
Excellent. Amazing, got my item so quickly, and great communication. Must have the retro console heaps of games, and heaps of fun. Highly recommended. Cheers
19 de novembro de 2020
Resposta da Stake Reclame Aqui
Hi Janeen,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it with the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me contact us back and look for me if anything else comes up.
Take care,
Thanks,
Claire
Customer Service
no delivery
no delivery, was stopped by customs department cause of copyright issues and finanlly destroyed! be careful...
19 de novembro de 2020
Really enjoyed the console
Really enjoyed the console, and the games. There are a few small bugs, sometimes pictures, names don't display properly, but minor.
Really, really enjoy the console, keep up the good work!
15 de novembro de 2020
Resposta da Stake Reclame Aqui
Hi Philip,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 4-star review and sharing it with the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me contact us back and look for me if anything else comes up.
Take care,
Thanks,
Claire
Customer Service
I've send you Guys already 3 emails..
I've send you Guys already 3 emails... With still no answer.. Kinda dissapointing.
13 de novembro de 2020
Resposta da Stake Reclame Aqui
Hey Sacha,
My name is Claire and I’m part of the Executive Team here at The Best of Retrogaming. I'm contacting you in regards to your TrustPilot review. We're sad to hear that you did not receive any responses from us. We checked our system to find your emails but we did not find your messages. Anyhow, I would like to make things right for you.
How can we help you?
We will be waiting for your reply. We will be here for you.
Regards,
Claire
Customer Service Officer
Awesome
Ok, here is my experience...
Yes I got some small problem with my console but after few emails the costumer service of The Best Of Retrogaming was responding as I was expecting...
The solve my problem and they also contacted me to check if everything was working good...
Really it was awesome 😎
Well done to the team that contacted me
Adrian and Claire... very professional and good people...
11 de novembro de 2020
Resposta da Stake Reclame Aqui
Hi Edward,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it with the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me contact us back and look for me if anything else comes up.
Take care,
Thanks,
Claire
Customer Service
Not what I expected
Horrible build and most of the games don’t load. Also bad customer service!
9 de novembro de 2020
Perfect delivery
Perfect delivery, was able to follow the route. Everything is in mint condition.Email with set up procedures arrive immediately after delivery. No problem setting it up. Family is enjoying gaming now!!!
9 de novembro de 2020
Resposta da Stake Reclame Aqui
Hi Sylvain,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it with the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me contact us back and look for me if anything else comes up.
Take care,
Thanks,
Claire
Customer Service
Spent to much for product doesn’t work…
Spent to much for product doesn’t work correctly to many copy’s of games and limitless number of games forNintendo 64
9 de novembro de 2020
Resposta da Stake Reclame Aqui
Hey Julian,
My name is Claire and I’m part of the Executive Team here at The Best of Retrogaming. I'm contacting you in regards to your TrustPilot review. We're sad to hear that you are not satisfied with the console's performance. I would like to make things right for you.
Some titles may be duplicated. The presentation of the game, the description as well as the image will be identical. Several possible reasons: the language of the game, the country of release, but also a lot of games created by fans. For example, there are at least 30 or more versions of Super Mario World.
And for the games that don't work. Can you tell me more about it? Or is it possible for you to send us a short video showing the issue, so we can forward it to our technical team?
We will be waiting for your reply. We will be here for you.
Regards,
Claire
Customer Service Officer
Resposta da Stake Reclame Aqui
Hi Micky,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it with the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me contact us back and look for me if anything else comes up.
Take care,
Thanks,
Claire
Customer Service
It took a little longer than expected…
It took a little longer than expected and I honestly thought it wasn't legit from the Facebook Post/Ad but they seem legit seeing it's not a scam and letting the customers know it's on its way.
6 de novembro de 2020
Resposta da Stake Reclame Aqui
Hi Johnny,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it with the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me contact us back and look for me if anything else comes up.
Take care,
Thanks,
Claire
Customer Service
It has been 2 weeks since the package…
It has been 2 weeks since the package was supposed to arrive and we still dont have it. My email is littered with correspondence with retro gaming. It seems like its a DHL issue but its still not resolved. So im 100s of dollars out of pocket with nothing to show for it.
5 de novembro de 2020
Great little retro games system 50000…
Great little retro games system 50000 games some don't work but all the others have been great right back to my commodore 64
5 de novembro de 2020
Delivery time was good and the console…
Delivery time was good and the console looks nice, the menu is easy to navigate and looks good, the length of the power cable, hdmi cable and controler cables are all too short and make install and playing more difficult than it should.
I am a little disappointed in the games list (12,000) with about 10,000 of those coming from the really old consoles, the website also states the Dreamcast console and Jaguar console are present which isn’t the case, also one of the consoles on my machine (Nintendo) which has more than 100 games, no matter which game you pick they are all the same game.
5 de novembro de 2020
Resposta da Stake Reclame Aqui
Hi Dane,
I hope all is well and safe with you and your family.
My name is Enrique and I’m part of the Executive Team here at The Best of Retrogaming. I did see that my Team is already communicating with you via email. I'm intervening now and checking your email exchanges with us to get to the bottom of your issue and provide a resolution. I will be in touch within 24-48 hours with an update.
Thanks,
Enrique
Great device
Great device! All the games are awesome and the interface is very easy to navigate. The only downside is the controller; it's not responsive enough.
5 de novembro de 2020
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
Très bonne console dommage certains…
Très bonne console dommage certains jeux d'ordinateur marche pas car il faut jouer avec les chiffres
4 de novembro de 2020
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
Verý happy with the retro games
Verý happy with the retro games. I am still finding old favorites. Thankyou.
2 de novembro de 2020
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
Game console is legit would give 5…
Game console is legit would give 5 stars but one one the controllers doesn't work and I paid extra for it
1 de novembro de 2020
Resposta da Stake Reclame Aqui
Hi Eri,
I hope all is well and safe with you and your family.
My name is Enrique and I’m part of the Executive Team here at The Best of Retrogaming. I did see that my Team is already communicating with you via email. I'm intervening now and checking your email exchanges with us to get to the bottom of your issue and provide a resolution. I will be in touch within 24-48 hours with an update.
Thanks,
Enrique
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