I am back to see what became of the company that were trying to get every negative review against them taken down. Surprise surprise, they closed their website, refused refunds and didn't deliver th... Ver mais
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Veja o que dizem as avaliações
It really does have many thousands of games, but some games are repeated of different game systems, and at least one (Super Mario World) has many hacked versions or versions where someone saved it wit... Ver mais
A empresa respondeu
Overall on a scale from to 1 to 10 I give it a 8.5 The only thing that bugged me was the controllers because the PS1 and the N-64 games didnt feel the same playing those games on a 4 button controller... Ver mais
A empresa respondeu
Great Console! Altough a bit expensive, it arrived earlier than estimated, it has all the games I played as a kid. Only Cons are that progress in the game is not saved and that some games (specially f... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Quem digita stake reclame aqui, no fundo, quer medir confiança — e isso aqui é tratado sem rodeio e sem torcida. Em vez de empilhar queixas avulsas, o texto ensina onde reparar ao julgar uma marca: regra transparente, saque pontual, meios de pagamento e um suporte que não oscila. Um radar que põe duas marcas frente a frente e uma demo de roleta mostram isso na prática, com a demo correndo em saldo de treino, livre de risco. Os blocos são breves e assentam bem no celular, o tom permanece sereno e um resumo de perguntas dá conta do que mais surge. As informações partem de fontes públicas e passam por conferência periódica. Esta leitura corre sem vínculo com a marca por trás de stake reclame aqui; aposte com parcimônia, acerte limites de antemão e cheque sempre o que vale no site oficial antes de avançar.
Informações de contato
3,2
Bom
332 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Should have been a lot more n64 games
19 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
Tracking number issues
Getting the tracking number was a bit of an issue; first I was given the wrong tracking number and when I eventually got my tracking number it was almost twenty days after my order.
I also felt the urgency in which my issue was dealt with wasn't satisfactory.
However, I did receive my product and it works great so thank you.
19 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
Came faster than expected answerd all…
Came faster than expected answerd all questions I had and the console works great a few of the game a bit glitchy but the all work my kids love the four player games
19 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
Dreadful experience
Dreadful experience. Every email took two days to be replied to and I had to repeat myself over and over. Was very stressful experience and very poor service. The package came from Hong Kong (and I had to pay custom fees - thanks!) but when it came to the return the faulty item it was magically accepted at a UK address. Super. Anyway, avoid these guys unless you are prepared to jump through hoops and dedicate hours to trying to sort out even the simplest issue.
19 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi Matt,
I hope all is well and safe with you and your family.
My name is Enrique and I’m part of the Executive Team here at The Best of Retrogaming. I'm contacting you in regard to your TrustPilot review. We're sad to hear that our console & games did not meet your expectations. I would like to make things right for you.
Please let me know if you have any questions.
Thanks,
Enrique
Ignoring my emails
I wanted to cancel my order almost immediately after buying because I found a better alternative. I email them to cancel and also to tell them I didn't receive an order confirmation. They replied quickly but IGNORED the part about me wanting to cancel, just sent the confirmation. I reiterated that I want to cancel, they're quick again to respond offering a 10% discount to keep it - fair enough but I still want to cancel. They are now ignoring my emails because I want to cancel. No word since that email with the discount which I have responded to 4 times requesting the cancellation!! Very frustrated and annoyed. I imagine they're going to send the console and now say it can't be cancelled and I'll have to return it - which based on other reviews I'm not hopeful about. Highly disappointed, would not recommend.
19 de outubro de 2020
Avaliação não solicitada
Resposta da Stake Reclame Aqui
Hi,
I hope all is well and safe with you and your family.
My name is Enrique and I’m part of the Executive Team here at The Best of Retrogaming. I did see that my Team is already communicating with you via email. I'm intervening now and checking your email exchanges with us to get to the bottom of your issue and provide a resolution. I will be in touch within 24-48 hours with an update.
Thanks,
Enrique
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
Fantastic brings back good memories as…
Fantastic brings back good memories as a kid even moving the couch forward just to reach the controller.
19 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
The retro-game system to end all systems!
Excellent standalone system! I was hoping to receive the controllers as they were pictured (with analog), but this is only a minor thing as I was relieved to discover the system is compatible with many other USB controllers. The layout is very solid, with the exception of trying to figure out the system menu options that can be brought up in each game system (they are not in English, and I'm not sure how or if it is possible to change that). All games save as long as the system is shut down properly, which I figured out very quickly. All-in-all the selection of systems/games made it well worth the purchase!
18 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
It's honestly a great product and I'm…
It's honestly a great product and I'm having a blast with it but I'm a little disappointed about the PS1 and N64 games available. A lot of titles are missing that I expected and hoped for. Also many games don't work and either don't load or crash halfway through. Quite irritating, however I love when everyone works. A great product but needs more work.
18 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi Rick,
I hope all is well and safe with you and your family.
My name is Enrique and I’m part of the Executive Team here at The Best of Retrogaming. I did see that my Team is already communicating with you via email. I'm intervening now and checking your email exchanges with us to get to the bottom of your issue and provide a resolution. I will be in touch within 24-48 hours with an update.
Thanks,
Enrique
Best of the Best
Best of the Best! There was a little order glitch where I was offered a discount coupon, and when I used it the order screen did not acknowledge the discount, but upon bringing up the matter in an email to customer service all was resolved quickly. The unit arrived promptly, looked solidly quality and set up easily. Even the screen where you select from the consoles and games available is beautiful. You can see a lot of quality programming and design went into this little piece. I am enjoying the heck out of it, and I know my sons will enjoy it as well when they receive their unit for Christmas. Thank you so much for this great product!!!
17 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
I have emailed them 4 times to return…
I have emailed them 4 times to return this but have not had any responses , after 7 emails I received my return label. I received a quick full refund after a few days.
If you order you can get a full refund if items don’t suit you
17 de outubro de 2020
Avaliação não solicitada
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
Poor communication
Poor communication. Device is actually from China. Works ok some games are laggy and majority you can’t play properly due to controller and lots are in french not English. Would get another emulation system instead. Also tried to get a refund and was refused
16 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi Kevin,
I hope all is well and safe with you and your family.
My name is Enrique and I’m part of the Executive Team here at The Best of Retrogaming. I did see that my Team is already communicating with you via email. I'm intervening now and checking your email exchanges with us to get to the bottom of your issue and provide a resolution. I will be in touch within 24-48 hours with an update.
Thanks,
Enrique
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
even better than advertised!
15 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
Delivery mix-up
NO DELIVERY
I can't give a review as I haven't received my order yet, despite my having had the payment taken three weeks ago.
My apologies to retrogames as I found that they had managed to send my parcel from Hong Kong correctly only for a brain-dead deliveryman from DHL to deliver it to Richmond Place instead of Roxburgh Street.
15 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi Colin,
I hope all is well and safe with you and your family.
My name is Enrique and I’m part of the Executive Team here at The Best of Retrogaming. I did see that my Team is already communicating with you via email. I'm intervening now and checking your email exchanges with us to get to the bottom of your issue and provide a resolution. I will be in touch within 24-48 hours with an update.
Thanks,
Enrique
Not bad.....
A lot of the PlayStation and N64 games are very choppy and not working properly. Quite a few games have Audio issues.
15 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi Jason,
I hope all is well and safe with you and your family.
My name is Enrique and I’m part of the Executive Team here at The Best of Retrogaming. I did see that my Team is already communicating with you via email. I'm intervening now and checking your email exchanges with us to get to the bottom of your issue and provide a resolution. I will be in touch within 24-48 hours with an update.
Thanks,
Enrique
Great option
We've had the console for a month and its great. We haven't been able to play the old computer games yet but the Atari, Nintendo, and Sega games run perfectly.
15 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
I cannot believe how quickly I received…
I cannot believe how quickly I received it! Website is easy to navigate.
Only complaint is that there should be an option to see the price in different currencies.
15 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi ,
I hope all is well and safe with you and your family.
Thank you for taking the time to leave us a 5-star review and sharing it to the TrustPilot community. We are very happy to know that you are very happy with your console. From the entire Management Team here at The Best of Retrogaming, we appreciate and thank you for your business.
I'm at your disposal, please feel me to contact us back and look for me if anything else comes up.
Take care,
Thanks,
Enrique
Customer Service
Unimpressed
Many of the games have glitches. Customer support tries to blame it on power supplies and HDMI (both of which they supplied).
Several games, primarily N64, from what I’ve looked into, are missing from the lineup, and yet when you search the website to see if they are included with the 50,000 game system it states they come included.
14 de outubro de 2020
Resposta da Stake Reclame Aqui
Hi,
I hope all is well and safe with you and your family.
My name is Enrique and I’m part of the Executive Team here at The Best of Retrogaming. I did see that my Team is already communicating with you via email. I'm intervening now and checking your email exchanges with us to get to the bottom of your issue and provide a resolution. I will be in touch within 24-48 hours with an update.
Thanks,
Enrique
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