Their clothing has excellent quality. And the designs are so unique. Plus everything is true to size. I've purchased several jackets with matching hats for my husband, and he loves them. You'll never... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have been patiently waiting for my order I know it was holiday season but when I started tracking the package I found that it had been siezed for fraudulent postage. Awaiting contact from The black... Ver mais
I didn't like not being correspondence back after writing 5 time about missing item (socks) missing from my over $300 first time order. And still haven't got a response. I also did like being told whe... Ver mais
I will always try and support black owned companies. I didn't give it 5 out of 5 because the bomber jacket I purchased didn't meet my liking. For it to be a bomber jacket, I feel it should of been mad... Ver mais
Detalhes da empresa
Escrito pela empresa
TheBlackLuxe is a proudly Black-owned apparel brand that celebrates culture, history, and legacy through bold, meaningful designs. We specialize in high-quality baseball jerseys, joggers, and snapback hats that honor Black pride, Black fatherhood, and Black history. Every piece is crafted with intention—offering both style and a statement. From our empowering messages to customizable designs, we aim to help our community wear their pride loudly and proudly. Whether you're shopping for yourself or gifting someone special, TheBlackLuxe is here to uplift, represent, and inspire. ✅ 5-star customer service ✅ Easy returns & worldwide shipping ✅ New collections launched regularly Shop with pride. Wear your story. Join TheBlackLuxe family.
Informações de contato
Estados Unidos
- theblackluxe.com
3,4
Bom
108 avaliações
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
You are very professional
You are very professional, and you got back to me asap and you said you would gift me an outfit. I really appreciate it, I'm waiting on it so my fiance and I could dress alike. I also been spreading the word
6 de outubro de 2025
Amazing quality
The wait time from the date order to delivery took a,awhile, but the quality was,unbelievable! I,have made aeveral purchases.
10 de outubro de 2025
This company is on point with their Product
This company is on point with their product. They kept me informed about the steps the jacket I ordered was taking, and I was very impressed.
23 de outubro de 2025
Avaliação não solicitada
Purchased a jersey for my Pastor
Purchased a jersey for my Pastor. When I received it, I was really impressed with the quality of the jersey and the work that went into it. I was so excited to present him with it. He loved it as well. I shared the site with all the church members and encouraged them to go to the site, browse and the purchase something. I will definitely order from there again.
8 de outubro de 2025
The product was cheat and dishonest in…
The product was cheat and dishonest in advertising
8 de outubro de 2025
Resposta de Theblackluxe
I’m truly sorry to hear you feel disappointed — that is never the experience I want for anyone who supports our brand. We always aim to show our products clearly and deliver what is promised.
You ordered the regular lightweight version of the jacket — not the thicker Supreme version — so that may be the difference between what you expected and what you received.
I’ve already reached out to you directly to offer support and a solution. I hope to hear back from you soon so I can make things right.
— Thomas, TheBlackLuxe
My brother jacket was to small
My brother jacket was to small and I order a 3x thinking it would fit him. You should let people know that they should consider size because the jackets are made small. I need to know if it is possible to get a bigger jacket and return his.
6 de outubro de 2025
Resposta de Theblackluxe
Thank you for the honest feedback — we’re here to help. Our jackets have a slimmer fit, and we note on the size chart to consider going up one size for a looser fit. I’ve just emailed you about an exchange for a bigger size — please check bossgoone95@gmail.com
(and spam/promotions just in case). If you don’t see it, DM us your order # and we’ll take care of you right away.
— Thomas, TheBlackLuxe
The delivery was on time
The delivery was on time, and I'm looking forward to ordering more from your company! When will your Black History Month items be available?
Dr. Harrion Bradley-Wilson
6 de outubro de 2025
Mis understanding
Loved the look didn’t like the fabric of the jacket . And that my item was sent to the wrong address at first but that was taken care of.
6 de outubro de 2025
Size is not true to size
My garment was just a little too big for me. Thankfully I had a friend who was very happy to receive it for his birthday!
6 de outubro de 2025
It took almost a month to arrive
It took almost a month to arrive, and when it did, the packaging was not appropriate for a hat. I haven't worn the hat because it was completely flattened and bent up by the packaging; I expect my hats to arrive in a box, to maintain it's shape.
3 de outubro de 2025
Resposta de Theblackluxe
Hi Terry Atkinso,
I’m truly sorry to hear about your experience — thank you for taking the time to share this feedback.
You’re absolutely right; the current packaging for our caps doesn’t always provide the best protection during shipping, and we’ve been actively looking into better options. Unfortunately, shipping hats in boxes significantly increases the cost (sometimes higher than the hat itself), but we know presentation and quality matter just as much as the design.
If your hat arrived bent or flattened beyond what can be reshaped, please send me a quick photo at support@theblackluxe.com
— I’ll gladly send you a replacement at no cost.
Your feedback genuinely helps us improve, and I really appreciate your patience and support as we continue building this Black-owned brand with excellence and pride.
— Thomas, TheBlackLuxe
I May Try Them Again, I Don't Know
Cheap materials for a baseball cap were used and the measurements of the cap bills were smaller than normal. Also, they were shipped flattened to the point where the original shape couldn't be restored.
27 de setembro de 2025
Resposta de Theblackluxe
Hi SHAWN TOLLIVER
I’m really sorry to hear about your experience with the cap. I’ve already reached out to you by email to offer support and make things right.
The issue with caps getting flattened during shipping is something I’m working to improve — I’ve looked into shipping them in boxes, but the carrier cost is still extremely high. Most caps usually regain their shape after a few wears, but if yours didn’t, please check your email — I’m ready to help and find the best solution for you.
Thank you for supporting a small Black-owned brand and for giving me the chance to improve.
— Thomas, TheBlackLuxe
Resposta de Theblackluxe
Hi Joshua,
I’m really sorry to hear that your item didn’t look like the pictures. I’ve already reached out to you directly at jderritt@gmail.com
to help resolve this, but I haven’t received a reply yet.
Please check your inbox or spam folder — once you send me a photo of what you received, I’ll review it right away and take full responsibility if the product isn’t as shown.
— I’m always here to help.
— Thomas, TheBlackLuxe
The quality of the pants and top were terrible.
The quality of the pants and top were not as good as advertised. I was sent pants that look like pajamas and not like in the picture. The size of the pants were not even matching what I ordered. I spoke to someone only through email who gave me a reason for this and stated I would get the right order but I never received it. So I was stuck with an order and I bought two thinking my first order was wrong and never received a response on fixing that as well. So I paid for two of the same thing and got the same result for both orders. I have the same review for both orders!!!
15 de setembro de 2025
Resposta de Theblackluxe
Hi Jennifer,
I’m truly sorry for your disappointing experience — that’s never what I want for any of my customers.
As we discussed over email, I’ve already processed replacements for both items, and they’re currently in transit. I’ll update you as soon as they’re out for delivery so you don’t miss the package.
Thank you for your patience and for giving me the chance to make this right.
— Thomas, TheBlackLuxe
Problem is got handled!
Took a little while, but Thomas the CEO of the company said he would take care of my issues with too small jerseys. Out of the blue I received replacement jerseys for the originals. My only complaint would be that the communication needs to be better. Thank you Thomas, love the jerseys!
11 de outubro de 2025
Resposta de Theblackluxe
Hi Carl,
I’m really sorry for the frustration you’ve experienced. I actually received your return request email on October 8 and replied the same day to confirm the new sizes you wanted for the exchange — but I haven’t received a response yet. Could you please check your inbox (including spam/junk) for the message sent to defender5111@yahoo.com
?
I’m always happy to offer a free size exchange for cases where the fit isn’t right. Please reply to that email whenever you can, and I’ll take care of it right away.
— Thomas, TheBlackLuxe
The fit was inaccurate
The fit was inaccurate.
Nothing fit well.
Your clothing made a good donation for someone else since they were of no use to me
15 de setembro de 2025
Resposta de Theblackluxe
Hi Michael,
I’m truly sorry to hear that the fit wasn’t right — that’s never the experience I want anyone to have. I actually sent you an email at michaelwilliamss@gmail.com
regarding the sizing issue and I’m more than happy to help make this right for you (including a free size exchange).
Could you please check your inbox and get back to me? I’ll take care of it as soon as I hear from you.
– Thomas, TheBlackLuxe
Bought the items for my son it's his…
I brought the items for my son it's his birthday. And he love them thank u for having a business thats6great for black people God bless Linda Johnson
15 de setembro de 2025
Satisfied customer
I was initially unsatisfied with the quality of the material of my second order. It was noticeable different from the material of my first order. I reached out to the company with my concerns. They told me that they had changed the material but, they were willing to resend me my items with the original material at no cost to me.
13 de setembro de 2025
I didn't even receive my package from…
I didn't even receive my package from your company
14 de agosto de 2025
Resposta de Theblackluxe
Hi Pernell,
I’m sorry to hear this. I’ve already reached out to you by email and am still waiting for your response so I can assist further. Please check your inbox (and spam folder just in case) and get back to me—I’m ready to help and will make sure you’re taken care of.
Warm regards,
Thomas
TheBlackLuxe
Wore the jersey with pride …
I wore one of the jerseys out to the grocery store as I walked along. I had multiple people viewing the jersey and smiling as my wife and I walked through my wife happened to notice it.
2 de setembro de 2025
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.