The Bridge | Watch Straps Avaliações 

168
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I love my Apple Ultra Watch but the rubber band it came with is a bit clunky. Recently I purchased an Aurelias Strap in navy with silver hardware. The rubber is more flexible, the texture design is re... Ver mais

Avaliado com 5 de um total de 5 estrelas

In a marketplace filled with cheap junk, The Bridge stands out with a selection of tasteful, quality bands at a reasonable price. Solid buying experience, fast shipping from the UK to Canada. Model pu... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have always loved their products. Great quality and selection. Plus, shipping has been a breeze even though it is international. My last purchase arrived empty. The package had been opened, an... Ver mais

Avaliado com 5 de um total de 5 estrelas

I recently bought 3 different straps but when they arrived I only really liked one. So I returned 2 & ordered 2 replacements that arrived as promised & I really liked them. All handled promptly & effi... Ver mais

Detalhes da empresa

  1. Fabricante de relógios de pulso

Escrito pela empresa

We specialise in premium Apple Watch straps. From high grade silicone to Italian calfskin leather. We are obsessed with quality materials and versatile designs, allowing you to look good from the court, to the clubhouse.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

168 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(168)

72 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent quality & service

I couldn’t be happier with my Helm watch strap. I ordered it in the morning, it was dispatched within a couple of hours, and it arrived the very next day.

The quality is excellent. It feels premium, fits my Apple Watch perfectly, and looks even better in person. It has completely changed the look of my watch.

The service was just as impressive as the product. Fast dispatch, next day delivery, and a great quality strap. I would happily order from them again and highly recommend them.

30 de julho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Poor Customer Service resolved by owner

Shiny website, lovely straps, dreadful customer service. The straps look great but the problems continue.
a) I ordered and paid for a strap but cancelled it to take advantage of a 3 for 2 deal. When I received my refund they had deducted £3.99 despite the fact that i never received the strap.
b) Emails continually bounce back undeliverable,
c) The magnet fell out of the Polaris yellow 46mm strap that I ordered on Day 2 suggesting poor product quality. (Made in China?)
d) Very occasional responses from Sarah in Customer Service & very weak customer service & service recovery.
e) Told them that I don't need a free strap (which they kindly offered) just a replacement for my faulty Polaris Yellow 46mm but no response at all. I sometimes wonder if there is really anyone in Customer Service except one hour a week?
f) Finally spoke to the owner who called me and who resolved all issues. That’s quite impressive. Now received a replacement Polaris strap and also the £3.99 back.

29 de julho de 2026
Avaliação não solicitada
logotipo da The Bridge | Watch Straps

Resposta da The Bridge | Watch Straps

Hi Nigel - firstly, I'd like to sincerely apologise for the delay & the situation as a whole - this simply isn't good enough.

We flagged this as an urgent priority the day you posted the original review, and I've just spoken to the team and they have informed me that a response was sent to you on the 29th July at 17:18 - 6 hours after leaving the original review.

We need to hold our hands up and say it looks like we had some email infrastructure issues with regards to your emails landing in our spam - I'm going to be closely looking into this, as this is an awful experience for you and completely not your fault. You did everything you needed to.

I've asked the team to make it priority number 1 to get this sorted for you and for you to be properly compensated for this.

We take immense pride in our customer service, and genuinely just trying to do right by our customers. So sorry that we let you down Nigel.

Going to be looking into this in more detail personally.

Kind regards,
Oliver
Founder | The Bridge

-

A timeline to confirm where we went wrong.

On Jul 21 — Nigel's Outlook emails start bouncing back with a 550 5.7.520 spam block error from Bridge's mail server. The Bridge email system is literally rejecting his messages as spam. Nigel has been forwarding bounce notifications trying to get through.

Jul 29 — CS finally confirms the refund was processed and offers him a free bonus strap as a goodwill gesture. Nigel replied saying he doesn't want a free strap — just the replacement for the faulty Polaris — but that reply also bounced. Bridge never received it.

Today — Nigel left the 1-star review because from his perspective: refund had £3.99 missing, emails keep bouncing, faulty strap replacement never arrived despite being agreed 10 days ago, and the last response he got offered him something he didn't ask for.

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Bought a watch strap as a birthday gift for my brother. The strap did not quite fit the watch right so I reached out the the customer support team. The customer support team was super friendly and replaced with a different watch strap (that fits perfectly!) for no charge.

27 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered two watch straps

I ordered two watch straps , I was a bit apprehensive as I wasn’t sure about the quality I would be getting. I can honestly say I wouldn’t order another strap from anywhere else! 10/10 it’s perfect for me as I work in construction and they’re easy to maintain and clean.

21 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant warranty service

Brilliant service. Have had the Henley strap for 18 months which sadly broke but customer service was amazing in replacing it under warranty. Had a replacement at my door within 2 days!

23 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

High-quality watch strap.

At last, a watch strap for my Apple Watch of the same high quality as the watch itself. Thank you The Bridge - great strap, great service, great price.

13 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shocking returns customer service! - Is it a scam??

I have purchased 3 watch straps for my iwatch. They were on an offer 3 for 2. 2 of the designs/quality did not justify the cost. I am in the process of trying to return the other 2 (they have not even been opened). The company is making the process of returning very difficult even when they have a returns policy in place. 4 days in and they still have not provided instructions of how to return. They have not given me a telephone number or the complaints procedure despite asking and they have asked twice for a reason for returning before allowing me to. The only option they have given is to return all 3. Do not buy from this company! They are scammers trying to get me to keep the 3 straps!

13 de julho de 2026
Avaliação não solicitada
logotipo da The Bridge | Watch Straps

Resposta da The Bridge | Watch Straps

Hi Karen! Firstly I’d like to apologise - this simply isn’t good enough. I don’t know what broke down in our usual process but I will be looking into this. As for now, you should receive an email from us with a proper solution. We will get this fixed for you. Once again, apologies that this has been the experience so far. We rarely ever get complaints about our returns policy, so something must have gone wrong in communicating this with you. Leave it with me.

Kind regards,
Oliver

Avaliado com 5 de um total de 5 estrelas

Sara promptly responded to a concern …

Sara promptly responded to a concern with my favorite band quickly offering a perfect solution with genuine sincerity and prompt efficient communication and service. I am truly impressed. They stand behind unit brand and that will keep me a customer for many years. Great work Sara! Great product for the Bridge

25 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service experience

I've bought a number of straps from the Bridge and have always loved their products. Unfortunately there was an issue with one of the straps recently purchased so contacted their customer service. Their response was fantastic. Dealt with the issue promptly and professionally. Dispatched a replacement within days and followed up to check it had arrived and that I was happy.

22 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Warranty Honored

I purchased a watch band several months ago. Unfortunately, the clasp tore from the band. I contacted Sarah with customer service and she explained The Bridge would honor their warranty and just shipped a replacement band at no additional cost to me. She was courteous and prompt to respond to my inquiry. Thank you for a pleasant experience; I even ordered 2 additional bands.

23 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very Happy Customer

What a great watch straps -- I've bought 5 so far!!!
.....and customer service has been great - quick to respond and answered all my questions. Would highly recommend this company!

15 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Strap, Better Customer Service

Strap shipped super quickly and was exactly as I expected. However the strap arrived with a slight imperfection and I reached out to customer service. They immediately made things right and were super prompt and communicative throughout the process. Really impressed and would buy another strap from here again.

16 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm a big fan of both the quality…

I'm a big fan of both the quality product and the company. I have multiple bands and have had an opportunty to deal with customer service a few times. They do a great job and have always been able to resolve my minor issues. I recommend them HIGHLY!

12 de junho de 2026
Avaliação não solicitada

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