The Car Way Avaliações 

238
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Helpful, as honest as a dealer can be, car brilliant but they always are on initial driving. Although 30 days fix anything is a nice guarantee, plus a further 12 months on his policy, very pleased, I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ehsan was so helpful. Absolutely no hard sell, super helpful, couldn’t do enough for us. Very easygoing car purchase and smooth process - drove away same day. Loved that there was no pressure to purch... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

i bought a car from here in january the car had apparently just had a service the man at the garage told me that i have a years warranty and to report any problems to him.only 1 month into buying this... Ver mais

Avaliado com 5 de um total de 5 estrelas

Thanks so much to Ehsan from The Car Way taking care of us during our recent purchase! More than 5 star customer service throughout the whole process, he even offered to hold the car for us for a coup... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Revendedora de carros usados
  2. Serviço de Motorista
  3. Concessionária de veículos motorizados

Escrito pela empresa

The Car Way operates as a used car dealer, supplying a wide variety of quality.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

238 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 16% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(238)

15 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

Brilliant customer service and a great car

Thanks so much to Ehsan from The Car Way taking care of us during our recent purchase! More than 5 star customer service throughout the whole process, he even offered to hold the car for us for a couple of days for a small deposit while we waited for our insurance payout. The car is in mint condition for an extremely competitive price, AA guarantee even enhances peace of mind. Thanks a million for a super smooth service, 150% recommended and we’ll buy again from you.

4 de dezembro de 2024
Avaliação não solicitada
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Resposta da The Car Way

Hi Torsten,

We are glad to see that you are happy with the service Ehsan has provided and the vehicle that you have purchased from us and many thanks for your kind words.
We wish a lot of happy miles and we look forward to seeing you again for your next purchase from us.

Kind regards

The Car Way

Avaliado com 5 de um total de 5 estrelas

Excellent quick service

Excellent quick service

29 de novembro de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Hi Klare,

Many thanks for your 5 star review. It means a lot and we hope to see you for the next car.

Kind regards

The Car Way

Avaliado com 5 de um total de 5 estrelas

I would like to express my sincere…

I would like to express my sincere thanks to The Car Way. I am truly happy with my purchase and grateful for the excellent service!

27 de novembro de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Hi Shayan,

Many thanks for your kind words and we hope to see you again for the next car :)

Kind regards

The Car Way

Avaliado com 5 de um total de 5 estrelas

Swift and expert service delivered in a…

Swift and expert service delivered in a friendly manner.

28 de novembro de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Hi Tristan,

We are glad that you're happy with the service we provided and we wish to see you again for the next car.

Kind regards

The Car Way

Avaliado com 5 de um total de 5 estrelas

I had an amazing experience with The…

I had an amazing experience with The Car Way! From start to finish, their service was top-notch. The staff were incredibly helpful and knowledgeable, making the entire car-buying process smooth and stress-free. I’m thrilled with the car I purchased — it’s exactly what I was looking for, and in excellent condition. I highly recommend The Car Way to anyone in search of a quality vehicle and exceptional customer service!

28 de novembro de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Hi Hossein,

Many thanks for coming all the way from Scotland to buy your next car from us.
We are thrilled that you're happy with your purchase.

Kind regards

The Car Way

Avaliado com 5 de um total de 5 estrelas

I recently purchased a car from The Car…

I recently purchased a car from The Car Way, and I couldn’t be happier with the entire experience. The staff was incredibly professional, helpful, and transparent throughout the process. They made sure I understood all my options and helped me find the perfect car that fits my needs. The car I bought is in excellent condition, runs smoothly, and I’m loving every drive. I highly recommend The Car Way for anyone looking for a stress-free and rewarding car-buying experience.

27 de novembro de 2024
Avaliação não solicitada
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Resposta da The Car Way

Hi Nooshin,

Many thanks for your kind words and we are glad you're happy with your car.
We hope to see you again for the next car :)

Kind regards

The Car Way

Avaliado com 5 de um total de 5 estrelas

Very good company

Very good company, great communication. I had a lovely experience

24 de novembro de 2024
Avaliação não solicitada
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Resposta da The Car Way

Hi Desola,

It was a pleasure meeting you guys and we hope to see you again for the next car.

Thanks

The Car Way

Avaliado com 1 de um total de 5 estrelas

The reason I left 1 star for carway…

The reason I left 1 star for carway ,isn't choice I'd have made ,minus zero not an option .the carway falsely sold me warranty I said didn't want,cost nearly £400 .
The car bought has electrical locking system ,when you open the door ,in turn mechanism ,not bodywork !
The caraway dishonesty took warranty I said I didn't want ! On invoice sheet no mention ,plus told by sales this was removed . They lied !!
You conned me for nearly £400 pound warranty !! In turn I've read other reviews about their warranty (pls read),,,,,,,exact same situation as I face ,in turn things covered under their warranty (like door handle ,electric mechanism),supposed to be covered .
I've only had this car 2 months ,in turn worried !! Carway want good relations,repute ? They should honour their warranty or return my warranty payment .
Will my car survive winter ,or rest fall apart .don't be fooled by the caraway .buy elsewhere.

29 de setembro de 2024
Avaliação não solicitada
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Resposta da The Car Way

Hi Desmond,

Thanks for your third 1 star review.

The Car Way

Avaliado com 5 de um total de 5 estrelas

Really impressed with my Nissan Juke…

Really impressed with my Nissan Juke purchased from The Car Way - was as described when I came to see it and they made sure I was happy before I drove away, replaced the two front tyres as these were worn.

4 de novembro de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Thank you for your kind comments. We are glad you are happy with your new car.

Avaliado com 5 de um total de 5 estrelas

Great friendly service

Great friendly service. Prompt service. No complaints. Am happy to recommend them.

15 de outubro de 2024
Avaliação não solicitada
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Resposta da The Car Way

Thank you for your kind comments.

Avaliado com 2 de um total de 5 estrelas

Promises not kept

I purchased a car from The Car Way in July and while the car itself is fine, I've been disappointed with their after-sales service. They promised to provide me with two keys and assured me they would contact me as soon as they found the second one. However, after months of waiting, they claimed to have mailed the key to my address without ever confirming with me.

I find it highly suspicious that they could create a new car key without having the car present. When I contacted them to inquire about the situation, they claimed the car manager wasn't available and promised to call me back, but I never received a call.

Based on my experience, I would strongly advise anyone considering buying a car from The Car Way to think twice. Their lack of communication and failure to fulfill their promises are unacceptable.

20 de julho de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Hi Kong Ho Wong,

Many thanks for taking your time to leave us a review.

We are glad that you are happy with the vehicle that you purchased from us and sorry that you feel we haven't kept our promise!

We have had a look into this and we can confirm that we have sent out the spare key which was in our office in the post to your home address on 27/07/2024, 3-4 days after you have purchased your car and took collection of it, unfortunately it is out of our hand that you didn't receive the key in the post as we don't deliver the parcels!

In regards to making a spare key we will need a vehicle on site or we will send a third party to customers home address for the key to be made so you do not need to be suspicious as this is not possible without having a vehicle there.

Again thanks for taking your time and we wish you all the best.

Kind regards

The Car Way

Avaliado com 5 de um total de 5 estrelas

Amazing service

They were absolutely amazing, so helpful with me buying my second car, and answered any question that I had. Also when on the test drive the person was so nice took me to a nice quiet area so I could get use to the car and also learn more about it. When buying the car gave me so much information and definitely explaining all the paperwork that they printed off for me. Amazing service

27 de setembro de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Hi Danielle,

Many thanks for your kind words and we hope to see you soon for the next car.

Kind regards

The Car Way

Avaliado com 5 de um total de 5 estrelas

Not your typical carsales company

Not your typical carsales company, not pushy one bit which is refreshing. Let me browse, test drive and ponder all in my own time. Buying a car is a big deal! Only downside is they don't put a 12 month MOT or tax the vehicle if its run out. Otherwise very friendly and polite.

2 de setembro de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Hi Cath,

Many thanks for taking your time to leave us a review, we really appreciate it.

Kind regards

The Car Way

Avaliado com 5 de um total de 5 estrelas

Ehsan at the The Car Way was fantastic…

Ehsan at the The Car Way was fantastic and the car was exactly as described
I bought the car without seeing it, was sent detailed videos and had it delivered to my door
Excellent service

7 de setembro de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Hi James,

Many thanks for your kind words and we are glad you're happy with a car.

Kind regards

The Car Way

Avaliado com 5 de um total de 5 estrelas

Good garage .

Good garage .

26 de julho de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Hi Kevin,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Recently purchased an Astra from them, and only realised later that one of the day-time running lights wasn't working (I'd checked the other lights as part of the test drive, but not those!). They sorted out getting it replaced with no fuss at all, only took about 20 minutes at their local garage and then I was on my way again. Excellent customer service throughout the whole process.

24 de junho de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Avaliado com 1 de um total de 5 estrelas

Would not recommend this company unless…

Would not recommend this company unless you want ripped off got a vehicle off these in February and had nothing but chew with it the refused to recover the vehicle from coil packs to spark plugs to the car needing welding on the cat and is off the road again 12,000 pound as it’s finance car they not bothered about the customer as long as they sell the car I have now edited my review since early as you have rang me threading me with legal action all I say is bring it on because I know who will win I will review you on every site possible all park out side ur business and tell people about yous disgusting dealer ship and u said for us to bring the car back it was under warranty you should off picked it up I have rang yous plenty off times seems someone in ur office told us to go to a garage to get the car fixed u refused to pay the garage there’s plenty off bad reviews about yous we all must be lieing eh

27 de fevereiro de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Thank you for your review.
we have had a look through our records and from what we can see you rang us once in February and informed us that you was having a problem with the car and you was informed to get the car back to us and we can rectify any issues that you were having. Since then you have not brought the car back and have not been in touch with us regarding any issues so it is very difficult for us to solve any issues that you had without contact from you. You purchased the car for £5277 not £12000 as you stated in your review.
Regards
The Car Way

Avaliado com 4 de um total de 5 estrelas

Polite and approachable staff

Polite, approachable friendly staff.
No pressure to buy or pushy salesmen tactics.
Took a 5day insurance from their offer leaflets, happy with my purchase.

2 de junho de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Hi Tina,

Many thanks for taking your time to leave us a review.
Could you please let us know where we went wrong that made you leave us 4 star review?

Kind regards

The Car Way

Avaliado com 5 de um total de 5 estrelas

Brilliant!!!

Brilliant!
Really helpful and friendly, no pressure to buy which made the experience really enjoyable. I was looked after really well and the car is fantastic! They keep you up to date every step of the way.

16 de junho de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Avaliado com 5 de um total de 5 estrelas

What service should be

From my initial enquiry up until personally delivering the car to my front door, Ehsan was a pleasure to deal with. In this day and age of poor customer service, other businesses should strive to be as courteous, helpful and went above and beyond to ensure I was happy. When I am ready to upgrade to my next car, these are the only guys I will use. Thanks again Ehsan & team
Jack

14 de maio de 2024
Avaliação não solicitada
logotipo da The Car Way

Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

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