The CCTV Store Avaliações 

Resposta da The CCTV Store

7 de jan. de 2026

Hi Mr S Williams,

Thanks for choosing The CCTV Store.

Sorry to hear you haven’t received the order yet.

I’ve checked your order and can see that you ordered Sunday morning and chose the delivery service with 2-3 days delivery time.

I can confirm that your order was dispatched the next working day with Royal Mail and it went out for delivery this morning.

RoyalMail tried to deliver your parcel today, I.e. 07/01/2026 at 10:48am but there didn't seem to be anyone in. They left a card and will re-attempt the next working day.

You can track your order on our order tracking page on our website. Alternatively you can track your order on Royal Mail website using the tracking link sent to you in both emails by Royal Mail.

On that link, you can nominate a safe place or a neighbour or choose to have it sent to any local Post office for collection in person.

Hope this helps and if you need further assistance, please do not hesitate to contact us at hello@thecctvstore.co.uk.

Have a great day.

Thanks!

Resposta da The CCTV Store

10 de dez. de 2025

Hi Mathew,

Thanks for sharing your feedback with us. Sorry your experience wasn’t as expected.

I’ve checked your order details and can confirm that you paved the order with a priority timed service but the model you ordered sold out earlier in the day. However, even if it wasn’t sold out, it won’t go out the same day because you ordered after our cut off time for same day dispatch.

We dispatched your order the next working day and although it’s within our advertised dispatch time frame, we refunded your delivery charge.

We sent you communication confirming the refund and gave an estimated time frame for funds to clear in your account. Refunds to the payment card are not instant and take a few days to complete.

For all urgent and timed sensitive orders, We recommend you place them before the cutoff time to avoid any disappointment.

Hope the install goes well and if you need further assistance, please do not hesitate to get in touch.

Thanks!

Resposta da The CCTV Store

12 de nov. de 2025

Hi nas,

We’re sorry to hear that you were disappointed with your experience, and we do appreciate you taking the time to share your feedback.

We always aim to treat our customers fairly and to make our returns process as simple and transparent as possible. Our returns policy is published on our website.

Because we sell sealed products, we can only accept items back unopened and in as-new condition. When this is the case, we refund the full cost of the item(s).

We completely understand this can be frustrating, but these steps help us maintain the integrity of the products we supply and ensure all customers receive brand-new, unused products.

We always try to go the extra mile to help where we can, and we’re sorry that on this occasion we couldn’t meet your expectations. Your feedback has been noted, and we’ll continue reviewing our processes to make sure we offer the best possible experience to all our customers.

If you’d like to discuss your order further, please don’t hesitate to reach out to us directly — we’re happy to help wherever possible.

Thanks!

Resposta da The CCTV Store

4 de nov. de 2025

Hi Enny,

Thanks for ordering with us. We appreciate you taking time to share your experience with us.

Sorry to hear there is an item missing from your order.

I’ve checked the details and can confirm that your order was dispatched in two shipments. I can also confirm that all items on order were dispatched promptly with priority service and should’ve arrived the same day, however it seems one of the shipments got delayed at the courier facility.

Although we try our best to fulfil and meet the delivery expectations, sometimes delays occur due to circumstances beyond our control. Please rest assured most issues are resolved by the courier quickly usually within 24hrs.

We apologise for the inconvenience this has caused and assure you we’ll do all we can to help resolve this promptly.

If you require further assistance a member of our team will be happy to help further.

Thanks!