Great prices and the equipment is delivered really quickly. I've ordered a full Dahua CCTV system in the past which was really good, so when I moved house I went straight back to CCTV Store to order a... Ver mais
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Veja o que dizem as avaliações
Fantastic service, Alarm arrived earlier than expected was a mistake with one item sent in the wrong colour from what was ordered but Huzi was in touch and sorted out the issue straightaway and sent c... Ver mais
Extremely helpfull and knowledgeable. Was looking into setting up a cctv system so I thought I would give them a call to discuss. My call was answered quickly by a friendly, very helpfull and professi... Ver mais
Friendly, great advice, helped me understand what new DVR I would need as my old one had been discontinued. Equipment arrived within 24 hrs and when I had questions for software install team quickly r... Ver mais
Detalhes da empresa
Escrito pela empresa
The CCTV Store is a leading supplier of cutting-edge security technology offering CCTV cameras, intruder alarms, intercom systems and more from the industry's largest and most innovative brands. From state-of-the-art CCTV cameras to sophisticated intruder alarms and easy to use intercom systems, we offer a diverse range of products to suit every security need. Whether you're protecting your home, business, or public space, you'll find the perfect solution in our extensive inventory at best prices. At The CCTV Store, we understand the importance of security in today's fast-paced world. That's why we've curated a range of products from industry leaders such as Hikvision, Dahua, Uniview, Ajax, AXPRO and more. With our extensive stock of top-quality equipment, fast dispatch and Next Day delivery, we ensure our customers have access to world class security products in no time. With The CCTV Store, you can trust that your security needs are in good hands, from purchase to installation and beyond. The CCTV Store - Helping You Keep an Eye!
Informações de contato
4,6
Excelente
244 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Extortionate delivery costs
Extortionate delivery costs
A wifi dongle which is smaller than a usb stick cost £8.50 just for delivery unbelievable
29 de outubro de 2025
Avaliação não solicitada
Resposta da The CCTV Store
Hi Kieran,
Thanks for choosing The CCTV Store.
We appreciate you taking time to share your experience with us.
We’re sorry to hear you didn’t like some aspects of the service. Your feedback is important to us as it helps us improve and offer a better service for our customers.
Please get in touch and a member of our team will love to assist you with your enquiry and concerns.
Thanks!
Ordered two cameras and brackets
Ordered two cameras and brackets but the brackets are the wrong ones despite being suggested on the page for those cameras. Strictly no returns policy.
14 de outubro de 2025
Resposta da The CCTV Store
Hi Raj,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how disappointing it can be when accessories don’t fit as expected.
We’d like to clarify that all of our camera listings include the compatible brackets as selectable options. I’ve double checked but couldn’t find any pages on our website that suggest the legacy brackets fit the camera models you purchased.
If you’ve seen a page or reference that appears to imply otherwise, please email us the link so we can review and correct it immediately — we always appreciate the opportunity to improve.
Our returns policy, published online, is straightforward and generous for our industry, with exceptions only for special order, clearance, and non-returnable items.
The brackets you wish to return are marked as non-returnable models in bold red text on the product page. This note is provided to ensure full transparency, as these legacy items cannot be restocked or exchanged once opened.
We appreciate your understanding and are always happy to assist with compatibility or product selection questions before purchase to help ensure the best experience possible.
Have a great day.
Best,
The CCTV Store
Great 👍 👍👍👍👍
14 de outubro de 2025
Order sent very next day
9 de outubro de 2025
Excellent service
Excellent service. Order was delivered the next day which we didn’t expect. So grateful as we were able to get our Hik Vision NVR (cctv) online over wi-fi quickly and effortlessly with the Hik vision usb dongle. We can now sleep at night again after a recent car theft from our property.
7 de outubro de 2025
Avaliação não solicitada
Great price and great quick delivery
Great price and great quick delivery. Many thanks
30 de setembro de 2025
Good service
Ordered on line, delivered on time, NVR works fine as it’s a replacement, no issues
Good service, without any problems
8 de setembro de 2025
Ordered camera a 1500 and arrive 0900…
Ordered camera a 1500 and arrive 0900 the next day.
17 de setembro de 2025
Great service all round
Great support to find a compatible camera for my old system camera. Had issues setting it up but the tech support from Huzi was very good and resolved all my issues quickly and professionally. Would use again fro any of my cctv needs. Great service all round.
25 de setembro de 2025
Avaliação não solicitada
Helpful company
Very helpful and gave advice regarding DVR .
Fast service, but not free.
Would buy from them again.
22 de setembro de 2025
Fantastic and honest company Huzi level of service was great incredible spot on.
Fantastic service, Alarm arrived earlier than expected was a mistake with one item sent in the wrong colour from what was ordered but Huzi was in touch and sorted out the issue straightaway and sent correct one out. The level of service was not exceptional no fobbing off or asking million question. I can’t fault the level of service and the products everything working. Like to give a massive shout out to Huzi 🫶🏼 huge thank you.
19 de setembro de 2025
Great service delivered fast
Great service delivered fast and and also a email to check part order was correct part fantastic service
16 de setembro de 2025
Received emails re missed delivery…
Received emails re missed delivery which my fault but unable to talk to customer services only an email address which the recorded message advised me to contact which I did but no one called back.
13 de setembro de 2025
Resposta da The CCTV Store
Hi Nick,
Thanks for your feedback, and sorry to hear things didn’t go quite as smoothly as expected.
We had a look into your order and can confirm it was delivered as per your updated instructions.
We understand it can be frustrating not being able to reach someone by phone right away.
Your call-back request came through Sunday evening, outside of our opening hours (Monday–Friday, 10am–5pm), but we picked it up via email and as per your instructions, a new delivery arrangement was put in place that same evening.
We always aim to be as responsive and helpful as possible, even outside normal hours - when we can.
As our reviews show, we always try to go the extra mile and we're glad we could get things sorted for you promptly.
Thanks again for choosing us, and we’d love to help with any future projects you have.
Have a great day.
Thanks!
The service received from The CCTV…
The service received from The CCTV Store was excellent, I would definitely use them again in the future.
12 de setembro de 2025
Resposta da The CCTV Store
Hi Kim,
Thanks for leaving us a fantastic review.
Glad to see you liked our service. Your words are greatly appreciated.
We’d love to see you back for your next project.
Have a great day.
CCTV store five star service
The team at CCTV have been amazing from the start. They have helped with the design and supply of a CCTV system. There back up help is amazing for any troubleshooting we have needed. I will be purchasing all my CCTV equipment from these guys. Electrician for over 25yrs - this level of service is rare so top marks.
15 de setembro de 2025
Avaliação não solicitada
Resposta da The CCTV Store
Hi Mark,
Thanks for leaving us a fantastic review.
Thrilled to see you liked our service. Glad we could help with the system and technical support.
Your words are greatly appreciated and keep us motivated to do better.
We’d love to see you back for your next project.
Have a great day.
Excellent service
Excellent service. I placed my order and then rang them to increase the hard drive size. All done with speed, efficiency and courtesy.
11 de setembro de 2025
Resposta da The CCTV Store
Hi Anthony,
Thanks for leaving us a fantastic review.
Glad you liked our service and thanks for rating it excellent. Your words are greatly appreciated.
Have a great day.
Great after sales support and prompt delivery.
Prompt delivery, responsive over email and great after sales support.
Helped solve a firmware related issue without any hesitation and very responsive when we had any other queries.
If you are not looking to recover the VAT, then these guys offer competitive prices and I would definitely use again.
8 de setembro de 2025
Avaliação não solicitada
Resposta da The CCTV Store
Hi C K,
Thanks for leaving us a fantastic review.
Glad you liked our service. It was a pleasure helping with the firmware and technical stuff.
Your words are greatly appreciated.
Have a great day.
My order didn’t arrive
My order didn’t arrive. I chased up a link in the email to see tracking info said DPD had tried to deliver twice and gave times. I have Ring and a separate CCTV system. No delivery was attempted at these times. I have a parcel safe place but, after chasing up twice over three days on email, this retailer says they need a person to accept the item. This was not a condition of the sale and they stated this after the fact. It’s quite a prescriptive boiler plate type email. The tracking shows it was returned on 6 September. It is now 10 September and they still have not dispatched it. I am writing to cancel.
Update: Following this review I received an email from a different person at the store with much different tone. They apologised for the shipping error and sent it out two days later with instructions for safe place. All good now.
3 de setembro de 2025
Avaliação não solicitada
Resposta da The CCTV Store
Hi ES,
Thanks for sharing your experience with us. Sorry to hear that it wasn’t as you expected.
Since the products we sell are high value items, we have measures in place to make sure there is no compromise at any stage of the process. This includes strict shipments criteria and no safe place unless specified by the customer.
I’d like to take this opportunity and apologise for the mistakes our courier partner made - we’re equally befuddled by their conduct. We’ll be raising this with DPD to make sure this doesn’t happened again.
I can see that we sent another shipment out even before the original was delivered back to us and it was delivered to your designated safe place the next day.
Please let us know how the install went.
Lastly, hoping that you’re happy with the resolution and will give us another chance to make it up for your next security project.
Have a great day.
Thanks!
Resposta da The CCTV Store
Hi Glenn,
Thanks for leaving us a fantastic review.
Your words are greatly appreciated.
Have a great day.
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