Cookaway Avaliações 

Resposta da Cookaway

29 de jan. de 2026

Hi Ian, we're so pleased you enjoyed cooking our Beef wellington experience that comes with an impressive beef centre cut fillet, it's one of our most loved menus. We can't wait to see you return to try another meal with us.

Thanks,
Team Cookaway

Resposta da Cookaway

24 de jan. de 2026

Hi Pamela,

Thanks for your feedback. We can see you ordered our Aged Chateaubriand menu via Virgin Experiences and wondering if this menu was gifted to you. At Cookaway, our aim is to enable curious cooks with exciting world-food menus, using standout ingredients and cooking from scratch.

This experience centres around a 30-day aged 450g beef fillet Chateaubriand, accompanied by ingredients to make béarnaise sauce from scratch, sweet potato fries with polenta & paprika and a mixed leaf salad. It’s one of our top-selling and highest-rated menus and we believe it offers great value for the quality included.

We’re sorry this didn’t come across or meet your expectations and appreciate you taking the time to share your thoughts.

Best wishes,
Team Cookaway

Resposta da Cookaway

24 de jan. de 2026

Thanks Pauline. We're so pleased to hear that you loved the flavours and instructions for our Yakitori Chicken and Soba noodle menu. It's a great menu for a weekday or Friday night dinners! Easy but flavourful.

Resposta da Cookaway

Atualizado em 24 de jan. de 2026

Hi Elen,

Greek meze is all about delicious flavours and relaxed cooking, so we’re delighted it landed well.

Best wishes,
Team Cookaway

Resposta da Cookaway

20 de jan. de 2026

Thanks Esther for your lovely feedback! We're so glad to hear that you loved cooking the Japanese Izakaya Experience and appreciated the premium quality of the ingredients. We cant wait for you to return for another cooking adventure with us soon :)

Best,
Team Cookaway

Resposta da Cookaway

Atualizado em 18 de jan. de 2026

Hi Duncan,

Glad to hear you enjoyed your Cookaway menu. I've just checked our records and here are the facts -

- You placed an order on 30 Nov for delivery on 23 Dec. Our logs show that an order confirmation email was sent to you at 6:28pm on 30 Nov
- We received an enquiry from you at 2pm on 22 Dec asking about the status of your order
- Our system generated and sent you an order shipped email at 6pm on 22 Dec confirming that your order had been dispatched and would be delivered next day
- Your box was successfully delivered on 23 Dec by 12 noon as per the delivery service chosen by you

Given the above, I'm not sure how we could've communicated the status of your order any better. Christmas is the busiest time of the year which means our phone lines + email are constantly busy and our teams have to prioritise the most urgent issues. Given your box was successfully dispatched on the 22nd and a shipment email sent to you, meant there was no need for our teams to get in touch again to confirm status of your order. Ultimately we delivered your box as promised on the 23rd.

We use Klaviyo for all our email marketing. This is one of the most popular CRM systems used by most D2C brands worldwide. This requires us to have an unsubscribe option on all our marketing comms hence there is no possibility of us sending you a marketing email without the option to opt out as the system would block it automatically. Any emails re your account are classified as transaction emails and these do not have an unsubscribe button as they are necessary to communicate (with you) about your order or your account.

We are small family-run business, passionate about our brand, products and service so we take all reviews seriously. We are naturally disappointed to read your comments which I hope we've now clarified and resolved.

We'd happy to speak with you re anything that isn't clear or share evidence of the emails and comms sent out and please feel free to get in touch on hello@thecookaway.com.

Best wishes
Team Cookaway

Resposta da Cookaway

Atualizado em 18 de jan. de 2026

Hi Stacey,

You ordered our Aged Chateaubriand and Spanish Tapas Night menus. I can also see you came via Virgin Experiences and wondering if these were gifted to you and our proposition to 'enable curious cooks with adventurous and exciting world food menus' wasn't clear?

Our Aged Chateaubriand Experience comes with a 30-day Aged 450g Beef Fillet Chateaubriand which is the star of the show. This is accompanied by all the ingredients needed to make Bearnaise sauce (from scratch), Sweet Potato Fries (with polenta and paprika) and a simple but delicious mixed leaf salad.

The Spanish Tapas Night menu includes 5 recipes with many top quality and unique ingredients like our 5-star rated king prawns for Gambas al Ajillo and Bomba Rice, Manchego Cheese + 18 other ingredients for Stuffed Romano Peppers. You also receive all the ingredients to make your own Aioli from scratch.

Both these menus are highly rated and our top-sellers. They are also really good value for money given the quality and uniqueness of the ingredients.

We are sorry to hear that this did not come through for you. I believe someone from the team has already spoken with you to explain this and we hope you'll come back soon for another exciting world food adventure.

Best wishes
Team Cookaway

Resposta da Cookaway

18 de jan. de 2026

We’re so glad to hear it was enjoyed! Our Indian Chicken Biryani is such a treat for biryani lovers - getting to cook an authentic, flavour-packed chicken biryani at home is always a special experience.

Thanks,
Team Cookaway

Resposta da Cookaway

Publicado em 18 de jan. de 2026

Hi Sandra,

Thanks so much for sharing this feedback re our Greek meze experience! We’re glad you had fun exploring a different cuisine and it sounds like there was plenty to enjoy the next day too. We can’t wait to see what cuisines you will try next!

Best,
Team Cookaway

Resposta da Cookaway

18 de jan. de 2026

Hi Camilla,

So glad you enjoyed it! Our Malaysian Crispy Chilli Beef and Egg Fried Rice combo is such a hit - packed with flavour and perfect for a fun night of cooking at home.

Best,
Team Cookaway

Resposta da Cookaway

13 de jan. de 2026

Hi Lawrence,

Thanks for sharing your comments.

You tried the Izakaya Experience and Crispy Chilli Beef menus, both of which are top selling and highly rated products so we are a bit bummed that these didn't go down so well with you.

The Izakaya box is a real treat with dishes like Beef Tataki, Chicken Karaage and Ebi Furai. All the ingredients are very high quality (as needs to be the case with Japanese food) which is reflected in the price. Our meat is sourced from a top quality butcher in Wiltshire and the prawns we supply are so good, they get called out constantly in our reviews. There are also many interesting ingredients used across the recipes such as Aonori seaweed flakes, black sesame seeds, Japanese mayonnaise etc which adds to the flavour and makes it good fun to cook this menu.

The Crispy Chilli Beef is a simpler menu (hence much lower price point) but comes with a majestic Flank Steak and several exciting oriental ingredients. This menu was taste tested by the Sheerluxe team and voted No. 1 amongst 4 other recipe boxes.

We would love to find out what you felt was missing that could've elevated your experience and would really appreciate it if you can send us some detailed comments on hello@thecookaway.com.

Many thanks
Team Cookaway

Resposta da Cookaway

13 de jan. de 2026

Hi Liz,

Really pleased to hear that you enjoyed the premium quality ingredients and detailed instructions that make it fun and easy to cook something new and adventurous.

Thanks for your feedback and sorry about the portion sizes - this is a new menu, so we are still tweaking some things based on feedback. With our other menus, you'll actually find the portion sizes to be very generous as pointed out in many of our reviews. We'll make sure we adjust the protein quantities in this menu so it delivers sufficient portion sizes.

Many thanks
Team Cookaway