Thecooperway Avaliações 

179
O TrustScore é 5 de um total de 5

4,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Will has been fantastic in helping us with our mortgage. From start to finish, he has been friendly, professional, and incredibly knowledgeable. He took the time to explain everything clearly, was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had excellent service from Will at Cooper Associates. He was incredibly responsive, amenable and guided us through the whole process from start to finish, with several changes along the way and alw... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I first spoke to Oliver Strong two years ago as a first-time buyer. He made the whole process feel completely manageable. He is knowledgeable, clear, and very easy to talk to. We communicated... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Oliver Strong was great from start to finish. Despite me having a couple of issues, he remained supportive and kept in regular contact

A empresa respondeu

4,9

Excelente

O TrustScore é 5 de um total de 5

179 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(179)

85 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

An amazing service

An amazing service! Would highly recommend to all

10 de janeiro de 2026
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Thank you for taking the time to leave us this fantastic five-star review. Many thanks, Cameron

Avaliado com 5 de um total de 5 estrelas

A great service from Coopers yet again

A great service from Coopers yet again! They are always wonderful to deal with and they simplify the whole remortgage process by sifting through the various deals, offering good advice on the best product for an individual's situation. From start to finish, it's a pleasure to deal with the team.

15 de janeiro de 2026
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Hi Karen, We are delighted to hear that your mortgage adviser was able to simplify the remortgage process and find the best product for you. We look forward to supporting you again in the future. Many thanks, Cameron

Avaliado com 5 de um total de 5 estrelas

Friendly

Friendly, efficient and very helpful, great customer service
Henry was taking my case, he helped me all the way, answered all of my questions and guided me to able to find my flat

12 de janeiro de 2026
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Thank you, Eva, for taking the time to leave us this fantastic five-star review. Many thanks, Cameron

Avaliado com 5 de um total de 5 estrelas

Dale is an outstanding representative of Cooper Associates conducted…

Dale explained every step and conducted himself professionally and empathetic to our current needs. The whole process was seamless and reached a good conclusion. I have used the services of Cooper associates 3 times previously and received a consistently outstanding service. I would recommend their services with any mortgage challenges.

30 de dezembro de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Hi Rob, we are delighted to hear that Dale provided you with an outstanding experience throughout your mortgage application. Thank you for your recommendation, and we look forward to supporting you again in the future. Many thanks, Cameron

Avaliado com 5 de um total de 5 estrelas

Oliver was great

Oliver was great, fast and responsive, really helpful with any questions. 5 star service

18 de dezembro de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Hi Samantha, thank you for your fantastic review. Many thanks, Cameron

Avaliado com 5 de um total de 5 estrelas

Perfect support from Beth

Perfect support from Beth, who was clear and honest the whole way through the process, and made it all seem really simple. Very fast response times, and got the best products available on the market for me. No fees at any stage. Would highly recommend.

17 de dezembro de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Thank you, Michael, for taking the time to leave Beth this fantastic review. We are glad to hear that Beth provided you with the excellent service we pride ourselves on here at Cooper Associates Mortgages. We will pass on your kind words to Beth. Kind regards, Cameron

Avaliado com 5 de um total de 5 estrelas

Excellent service from Oliver Strong

Oliver Strong provided us with excellent support and guidance throughout our application process. Due to this not being a straightforward application Oliver's clarity was welcomed and removed a great deal of stress. When our first chain broke he was very quick to respond and take us through another application to secure our final purchase. We would highly recommend contacting Oliver and already have recommend him to family members.

11 de dezembro de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Hi Darran, we are very pleased to hear that Oliver provided you with excellent support and guidance throughout your mortgage application. We have passed on your kind words to Oliver, and we thank you for recommending him to your family members. Many thanks, Cameron

Avaliado com 5 de um total de 5 estrelas

Excellent!

My experience with Cooper Associates was outstanding!
Hubert our mortgage advisor was really supportive throughout the whole process. He was responding to our emails promptly with all of our questions. He explained whole process of very well and we felt really confident after meetings with him and everything went smoothly.
I would definitely recommend him to others.
Thank you so much for your support Hubert!

4 de agosto de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Thank you, Anna, for leaving us this fantastic five-star review. We are delighted to hear that Hubert was supportive throughout the process and helped you feel comfortable and confident after your meetings. We will pass on your kind words to Hubert. Many thanks, Cameron

Avaliado com 5 de um total de 5 estrelas

Great company - recommend Will Newnes

Will Newnes was absolutely amazing with both myself and my husband during our mortgage process. We encountered an issue with our first property, and Will consistently stayed in contact, offering full support and guidance with anything he could help us with until the property was ready to be sold back to the developer.

After that, he was incredible in securing us a fantastic mortgage offer and assisting us with our life insurance. Will is incredibly polite, proactive, and always available for any questions or queries we had. He regularly checked in throughout the buying process to see how everything was going and provided support in any way he could.

I honestly could not recommend anyone better than Will Newnes Every interaction we had with the company was polite, productive, and we never experienced anything negative with any member of the team.

23 de setembro de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Hi Mirian, thank you for taking the time to leave us this five-star review. We are very pleased to hear that Will provided you with the support you needed to make securing a mortgage offer as simple as possible. We will pass on your excellent feedback to Will. Many thanks, Cameron

Avaliado com 5 de um total de 5 estrelas

Really great service from James

Really great service from James. He was available on every stage of the process and was always ready to answer any questions in a way that was easy to understand. He was always transparent and presented pros and cons for different solutions and products. Definitely would recommend and will be back when remortgaging.

28 de novembro de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Hi Norbert, we are delighted to hear that James provided you with such excellent service. We have passed on your kind words and look forward to supporting you again in the future. Kind regards, Cameron

Avaliado com 5 de um total de 5 estrelas

Absolutely Brilliant Service

We were recommended Oliver (Ollie) Strong to take on our remortgage from a self build loan to a normal house mortgage, he has been incredible from start to finish. So efficient and timely with excellent communication throughout.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Thank you, Jayne, for leaving us this fantastic review. We are delighted to hear that Ollie provided you with the excellent service we pride ourselves on here at Cooper Associates Mortgages. Many thanks, Cameron.

Avaliado com 5 de um total de 5 estrelas

Thanks

First thing, thanks to Hubert, was available and cleared any doubts that we have.He was our point of contact so any credit goes to him, definitely will go to these company. And he done his utmost at every step time to time.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Hi Derik, thank you for leaving Hubert a fantastic 5-star review. We have passed on your kind words. Many thanks, Cameron

Avaliado com 5 de um total de 5 estrelas

Efficient and Detailed

I have been extremely impressed with the service i have received from Cooper Associates. In particular - Henry Momber has been really informative and made the process for my remortgage really easy to understand and navigate. Highly recommend !

25 de novembro de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Hi Leyla, thank you for taking the time to leave us a 5-star review. It is great to hear that Henry made the remortgage process so simple for you, and we look forward to supporting you again in the future. Kind regards, Cameron

Avaliado com 5 de um total de 5 estrelas

First time buyer mortgage

I've used coopers associates for my mortgage, from start to finish the whole experience has been excellent. Ollie Strong has been my mortgage advisor and he has been nothing but professional and vigilant through the entire experinece. He quite clearly works long hours and strives to provide the best deals and services for you as an individual. I can not fault his professionalism nor his own to earth nature, whoch I feel helped massively in making what otherwise would be a stressful process into something manageable and free of stress. I have already recommended Ollie Stromg personally to to my friend who was struggling to find a suitable mortgage and she is now sitting with a mortgage in principle aswell. 10/10 would recommend to anyone who is looking for mortgage services

12 de agosto de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Hi Charly, we are so pleased to hear that Ollie provided you with the support you needed to make finding your mortgage a manageable, stress-free experience. We appreciate you recommending Ollie to your friend, and we have passed your kind words on to him. Many thanks, Cameron

Avaliado com 5 de um total de 5 estrelas

Excellent service from Kate Mays at…

Excellent service from Kate Mays at Cooper Associates in securing our mortgage for our first home. Kate clearly explained every step of the way and made the whole process seamless. Kate (and the whole support team) were so kind and friendly, and very responsive when communicating. Would highly recommend Cooper Associates, in particular Kate!

27 de outubro de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Thank you for taking the time to leave Kate a 5-star review. We are delighted to hear that she provided you with a smooth experience when buying your first home, and we have passed on your lovely words to Kate and the team. Many thanks, Cameron

Avaliado com 2 de um total de 5 estrelas

Disappointing

We have used Cooper Associates before and found them to be very efficient and professional. However, we contacted them recently for a mortgage review due to unforeseen circumstances. The response has been slow. My wife did receive a call a few days ago but there has been no follow up. The advisor, Oliver, also made a remark that on our previous review despite receiving advice from him we stayed with our existing provider. This was true because it was a better rate, but we didn’t expect it to be an issue on future enquiries. We will now seek advice elsewhere.

13 de novembro de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Dear Neil,

Thank you for your review. Naturally we are disappointed with the rating given we have over 140 5 star-reviews and you have previously found us efficient and professional. After speaking with Oliver, your wife did speak with Oliver on Monday 10th November, but this needed to be followed up. Oliver attempted to call several times later the same day but did not get an opportunity to speak. With regards to previous advice, we believe there is a misunderstanding - last time you renewed your mortgage directly with your current lender, which was discussed with Oliver at the time and was something we would have been able to do for you. Should we have secured a new rate with your current lender on your behalf, we would have been able to monitor the rate secured for you, reducing to a lower rate if one became available. Unfortunately as we did not assist on this previous occasion, we have no visibility of the details of your mortgage, including the end date. It is however not an issue to use us in the future and we hope you will consider using us again. We apologise for this misunderstanding.

Kind regards,

Megan

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Ben Graddon and team were fantastic throughout the process (and it was a long one, with us having to apply for a second mortgage after my purchase took so long)! They were always so quick to respond and helpful with any enquiries that I had throughout the process. Highly recommend them to all.

10 de novembro de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Thank you for taking the time to leave us a fantastic 5-star review. We have passed your kind words on to Ben. Many thanks, Cameron

Avaliado com 5 de um total de 5 estrelas

Absolutely outstanding service from Coopers…

Absolutely outstanding service from Coopers. We were against the wire to get a mortgage because we were buying our council home. I had spent weeks talking to different mortgage advisors and getting nowhere at all. I had all but given up hope completely when i found we had less than 2 weeks left and would have to start the application process again. I just saw Coopers website I think and said to myself one more phone call, one last chance and the mortgage application and service was listed as free. What could go wrong....I spoke to Henry Momber who listened too our situation very patiently and thankfully had experience in authority house purchases and was able to take us through the process, I have a problem with short and mid term memory loss and Henry had to suffer with countless texts and calls from me that would make any person crazy....But then we had only 10 days left so I was terrified !! Henry was an utter miracle maker and inside 10 days we went from not having a chance of buying our home to having a mortgage offer. I am still amazed that he did it. Coopers who were a big support and kept in touch and were happy for Henry to drive to us in Bristol to collect vital paperwork and deal with all of it in person rather than post, and have kept up with us for the whole process until finally completing last week.27th October I cannot recommend you all enough plus it was all free. You are a gold star company giving an outstanding service I will tell anyone who will listen that you are undoubtedly THE company to deal with. Thankyou just isn't a big enough word for yourselves with the incredible service you given me and I shall be forever in your debt ! from the Ward family.

27 de outubro de 2025
Avaliação não solicitada
logotipo da Thecooperway

Resposta da Thecooperway

Hi Rachael, we are delighted to hear that Henry provided you with such an outstanding level of service. We hope that you and your family will be very happy in your new home. Kind regards, Cameron

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais