This company is shocking. They advertise that their returns are free on Google , but deny that's not their policy. The response and customer service is terrible. Be very aware from ordering from this... Ver mais
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Veja o que dizem as avaliações
Went to sheffield for the day to visit as im going there for university in September, when in the store the girl upfront was extremely polite and kind and had a refreshing smile and made the area and... Ver mais
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Amazing customer service! The website was having a few issues processing orders. I contacted the team through their WhatsApp chat and they began looking into the issue. As I was concerned the Pok... Ver mais
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I'm from Birmingham and now live in nuneaton, I usually go back there to shop, having visited cream I will mostly stay put. Tom was extremely helpful, polite and displayed excellent customer service.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Independent clothing & lifestyle destination store based in Nuneaton, Warwickshire since 2005. Supplying a curated selection of authentic clothing from Carhartt WIP, Edwin, Levi’s, Fred Perry, Barbour, Nudie Jeans Co, Clark’s Originals, Obey, HUF, Vans and more.
Informações de contato
Unit 3a Ropewalk Shopping Centre, CV11 5TZ, Nuneaton, Reino Unido
- 024 7638 7650
- info@thecreamstore.com
- thecreamstore.com
4,4
Excelente
178 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Went to sheffield for the day to visit…
Went to sheffield for the day to visit as im going there for university in September, when in the store the girl upfront was extremely polite and kind and had a refreshing smile and made the area and store feel more welcoming :)
22 de julho de 2026
Avaliação não solicitada
Resposta da The Cream Store
Love to hear this! Sheffield is going to be an awesome place for your uni years, and we're so happy we could give you a great first impression. See you in September!!😃
Hard to find product found!
Great service, great choice and really appreciated the free delivery. I couldn’t find the trainers anywhere else in my size so was really happy to find them here.
28 de junho de 2026
Resposta da The Cream Store
Hey Shaun! Thanks for choosing to shop with us! Finding that rare pair in your size is the ultimate win...Enjoy them!!😃
This company is shocking.
This company is shocking. They advertise that their returns are free on Google , but deny that's not their policy. The response and customer service is terrible. Be very aware from ordering from this company.
24 de junho de 2026
Avaliação não solicitada
Resposta da The Cream Store
Thank you for taking the time to share your feedback. I am truly sorry to hear about your disappointment regarding our returns policy and for any frustration this experience may have caused.
I would like to sincerely apologise for any confusion regarding how our listings appear. As a small, independent retailer, we simply do not have the same margins as large corporate corporations, and unfortunately, we are unable to absorb the costly processes and high fees associated with offering free returns.
We always aim to be entirely transparent with our community, which is why our standard returns policy is fully displayed on our website for customers to review before placing an order. That said, we are looking directly into how Google pulls through information to ensure there is no misleading advertising out there, as that is absolutely never our intention.
We genuinely value all feedback from our customers, as it helps us understand where we can improve.
Let me order shorts took money the I…
Let me order shorts took money the I was told they were out of stock. Disappointed.
29 de maio de 2026
Resposta da The Cream Store
I am incredibly sorry for the disappointment here as we do not like letting our customers down, and work hard to keep our stock levels as accurate as possible. On this occasion we unfortunately sold this item in store before it could be picked. We truly appreciate your feedback and are looking at way to ensure this does not happen again.
Great prices and very fast postage
Great prices and very fast postage. I will use them again.
27 de maio de 2026
Resposta da The Cream Store
Thank you so much for taking the time to leave us a 5-star review!
We are thrilled to hear that you were pleased with our prices and that your order arrived quickly. As an independent business, we work hard to get your items out the door as fast as possible, so it’s always great to hear when we've hit the mark.
We really appreciate your support and look forward to welcoming you back soon!😃
Simple online purchase.
Simple online purchase, easy to navigate the website and no issues with payment. The item I ordered was with me in less than 24 hours, in sturdy packaging (both inside and out).
29 de abril de 2026
Resposta da The Cream Store
Hi Elizabeth,
Thank you so much for the fantastic review! We are thrilled to hear that you found the website easy to navigate and that your order arrived in record time.
We take great pride in our packaging to ensure everything arrives in perfect condition, so it’s great to know the sturdy wrapping did its job!
We really appreciate you choosing to shop with us and look forward to seeing you online (or in-store) again very soon!😃
Superb!
Great clothes. Great service. Clear communication. Prompt dispatch. All round, perfect service.
30 de abril de 2026
Resposta da The Cream Store
Hi Ashish,
Thank you so much for the kind words! We’re stoked to hear you enjoyed the collection and that our service hit the mark for you.
"Perfect service" is always the goal, so knowing we got your order out promptly and kept the communication clear means a lot to the team.
Thanks for supporting us, we look forward to seeing you again soon!😃
Thanks,
David
amazing experience
amazing experience, such friendliness of the cashier who served me, asked about my day and talked about the purchase i was buying, definitely recommend and will return again!
22 de abril de 2026
Avaliação não solicitada
Resposta da The Cream Store
Hey Liam,
Thank you so much for your kind words! We’re thrilled to hear you had such an amazing experience!😃
Building a genuine connection with our customers is what we love most! It was a pleasure chatting with you about your birthday plans and I truly appreciate you coming in to visit us and I look forward to seeing you back at the store again soon!
Well I have to say that The Cream Store…
Well I have to say that The Cream Store has renewed my love for Sheffield city centre. Was looked after by Manish very well. Got some new runners and 3 very well priced T-shirts……… 100% be back asap
A brand new loyal customer right here.
Thanks mate
18 de abril de 2026
Avaliação não solicitada
Resposta da The Cream Store
Hey Damon,
Manish here! 😃 I have to say, reading this has absolutely made my day! Thank you so much for the incredible feedback.
It was a total pleasure looking after you in the store. I'm so glad you’re happy with the new runners and the T-shirts—it sounds like you’ve picked up some proper essentials! Knowing we’ve helped renew your love for the Sheffield city centre is the best compliment we could ask for as we love being part of the community here.
We really appreciate the support, and we’re proud to have you as a new friend and customer. Can't wait to see you back in-store again soon!
Big thanks again from Me and The Team!!!
A fast efficient service with good…
A fast efficient service with good communication
28 de março de 2026
Resposta da The Cream Store
Thank you for the great feedback!
We are so pleased to hear that you found our service fast and efficient. Clear communication is something we prioritise to make sure our customers are kept in the loop every step of the way, so it’s wonderful to know we hit the mark for you.
We appreciate the support and hope to see you back again soon!
Resposta da The Cream Store
Thank you so much for the 5-star feedback!
We're really glad to hear you enjoyed our fast delivery and clear communication. We aim to keep the process as smooth as possible from the moment you click order to the moment it hits your doorstep.
We look forward to seeing you again soon!
Fabulous coat
Fabulous coat. Superfast postage of my parcel, which came very well packaged, in recyclable materials.
Reasonable pricing, not out of this world.
Would highly recommend.
29 de março de 2026
Resposta da The Cream Store
Thank you so much for taking the time to leave such a lovely review!
We are thrilled to hear that you are happy with your new coat. We also take great pride in our logistics and sustainability efforts, so it’s wonderful to know that the super-fast delivery and our use of recyclable packaging hit the mark for you.
We always strive to keep our pricing fair and accessible, so we really appreciate you noticing that as well. Thank you for the recommendation, and we hope to see you back at The Cream Store again soon!
Returns policy is a joke!
Returns policy is a joke!! Exchange or credit note only. I don’t want either I just want my money back. No mention of this when I purchased the items in store. Absolutely fuming!! 😡
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Cream Store
I’m sorry to hear you’re feeling frustrated. We genuinely value your support of our store, and it’s never our intention for a clients to leave feeling this way.
As an independent boutique, our policy is to offer an exchange or credit note for in-store purchases unless the item is faulty. This is displayed at the bottom of all receipts but I'm sorry if this wasn't clear during your visit.
While we can’t offer a cash refund for a change of mind, our credit note does not expire, and we'd love to help you find something suitable.
Please feel free to drop back into the store and chat with us—we’d appreciate the chance to make this a better experience for you.
Kind regards,
David
Customer Experience
First time ordering from here
First time ordering from here. I would highly recommend and I’m looking forward to visiting the shop in person
2 de janeiro de 2026
Resposta da The Cream Store
Hi Richard! Thanks so much for your kind review, we look forward to welcoming you to our store in person! Great choice on the 6000's. The GTX detailing really sets them apart! Enjoy!😃
Perfect job
26 de dezembro de 2025
Nice shop terrible returns policy
Their returns policy is bonkers - return within 7 days for store credit. No refunds at all! Obviously no mention of this when I purchased. Seems very out of step with other shops - I was just trying to return a Christmas present. Not great!
28 de dezembro de 2025
Avaliação não solicitada
Resposta da The Cream Store
Hi Flora, thank you for your feedback. We sincerely apologise for any disappointment here.
For items purchased in store during the Xmas season, we have an extended returns period in place until January 7th for an exchange or store credit, which does not have an expiry date.
We are sorry if this wasn't clear at the time of purchase and hope our extended policy can help you find something you love.
Thanks for shopping with us.
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