The boxes have been great and the service from Desmond Jones was very helpful, pleasant on the phone and understood what I was looking to do which I appreciate. The website is very misleading in r... Ver mais
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Veja o que dizem as avaliações
The boxes are fine but good luck cancelling. They force you to call and make it as inconvenient as possible. Transparent subscription company tactic: easy to sign up by email. But sorry, the onl... Ver mais
Lovely quality suprise boxes, and they gave me a discount when I explained that I couldn't afford the montly gin selection. Unfortunately I've now had to cancel altogether. Nice customer service when... Ver mais
I have looked forward to my monthly boxes for the past year! I love the variety of gins and overall have a fantastic experience with the curious drinker! Unfortunately I had to cancel due to an overs... Ver mais
Detalhes da empresa
Escrito pela empresa
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Informações de contato
Alpha House, 100 Borough High Street , SE1 1LB, London, Reino Unido
- members@thecuriousdrinker.com
- thecuriousdrinker.com
3,9
Muito Bom
5 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
I called to cancel my subscription
I called to cancel my subscription. Spoke to Anna who was very helpful.
I would rather be able to cancel online however.
29 de maio de 2026
Avaliação não solicitada
Really love being part
Really love being part
Of the craft gin club but I have stopped drinking so I have had my membership cancelled by Bianca today which was quick and easy.
29 de maio de 2026
Avaliação não solicitada
too hard sell
Bianca was too hard sell. I made it quite clear I wanted to cancel, but she was going to put my membership on pause for 3 months. No respect. Also annoyed that only possible to cancel by phone and not online
28 de maio de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Helen, Thank you for taking the time to leave a review.
We're sorry to hear that you were unhappy with your experience. Our team is trained to make members aware of the options available to them, such as pausing a membership, before processing a cancellation request. These options are intended to be helpful rather than to prevent a member from leaving.
That said, if a member wishes to cancel, their decision should always be respected, and we're sorry if the conversation left you feeling otherwise.
Regarding our cancellation process, we appreciate that not everyone prefers to manage membership changes by phone. We regularly review customer feedback on our processes, and comments such as yours help inform those discussions.
Thank you again for sharing your experience, and we wish you all the best going forward.
Kind Regards,
James,
Memberships Executive
Charged me for an order I did not make
Charged me for an order I did not make. Have cancelled to subscription which I was unaware of. Be interesting to see if I can get my money back.
28 de maio de 2026
Avaliação não solicitada
Resposta da The Curious Drinker
Hi Mr Butler, Thank you for your review.
We can only create a subscription following a customer's sign-up and consent, so we would not have been able to start a membership without your authorisation.
As outlined during sign-up, our subscriptions operate on a fixed monthly schedule. Payments are taken on the 23rd of the month prior to delivery, and boxes are dispatched during the first week of the delivery month. Your June box is due for delivery this week, so please keep an eye out for tracking updates.
Like most subscription services, we charge on the same date each month and deliver within the same monthly window to keep billing and deliveries consistent and easy to follow. Once a box has been fulfilled and payment has been taken, we are unable to cancel that month's order.
That said, if you no longer wish to receive the box, you are welcome to return it in accordance with our returns policy.
If you have any questions about your membership or would like us to review your account with you, please contact us at members@thecuriousdrinker.com and we'll be happy to provide further clarification.
Kind Regards,
Yasmine
Head of Customer Service
Great service and Desmond was very…
Great service and Desmond was very helpful on the phone 😁
28 de maio de 2026
Avaliação não solicitada
Easy to contact
Advisor Bianca was polite and pleasant. She was understanding and offered me options but still respected my decision to cancel and did so
28 de maio de 2026
Avaliação não solicitada
Excellent customer service dealt with…
Excellent customer service dealt with my request instantly
28 de maio de 2026
Avaliação não solicitada
Desmond Jones was very helpful.
28 de maio de 2026
Avaliação não solicitada
Very efficient,polite,and sorted the…
Very efficient,polite,and sorted the issue perfectly.
28 de maio de 2026
Avaliação não solicitada
Desmond was polite and efficient!
27 de maio de 2026
Avaliação não solicitada
I really enjoyed my time with the…
I really enjoyed my time with the club, I have cancelled only because of current health reasons. Anne make the cancellation process stress free and I will come back to them again. Thank you for all the wonderful gin box's back soon.
27 de maio de 2026
Avaliação não solicitada
desmond was very helpful and listened…
desmond was very helpful and listened to my reasons for cancelling and offered me an opportunity for another package. he made me feel valued as a customer
Thank you
27 de maio de 2026
Avaliação não solicitada
Bianca was very friendly to speak with…
Bianca was very friendly to speak with and was helpful with sorting my membership!
27 de maio de 2026
Avaliação não solicitada
Easy process and they do what they say…
Easy process and they do what they say when they say which is good. Anna was lovely when cancelling my membership- she offered some options without making me feel pressured.
26 de maio de 2026
Avaliação não solicitada
..........
26 de maio de 2026
Avaliação não solicitada
Great services
Great variety of gin! and great service by phone.
26 de maio de 2026
Avaliação não solicitada
Gin club
Just spoke to Desmond very nice guy helped me with all my questions. Very polite spoke nicely thank you very much.
26 de maio de 2026
Avaliação não solicitada
Finally managed to cancel my membership…
Finally managed to cancel my membership after trying to do it on line .
Bit annoying as they can only cancel membership but cannot arrange ge a refund over the phone.
26 de maio de 2026
Avaliação não solicitada
Anna was excellent in handling my…
Anna was excellent in handling my cancellation query
26 de maio de 2026
Avaliação não solicitada
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