The Curious DrinkerAvaliações 

4.834
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

The boxes have been great and the service from Desmond Jones was very helpful, pleasant on the phone and understood what I was looking to do which I appreciate. The website is very misleading in r... Ver mais

Avaliado com 2 de um total de 5 estrelas

The boxes are fine but good luck cancelling. They force you to call and make it as inconvenient as possible. Transparent subscription company tactic: easy to sign up by email. But sorry, the onl... Ver mais

Avaliado com 4 de um total de 5 estrelas

Lovely quality suprise boxes, and they gave me a discount when I explained that I couldn't afford the montly gin selection. Unfortunately I've now had to cancel altogether. Nice customer service when... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have looked forward to my monthly boxes for the past year! I love the variety of gins and overall have a fantastic experience with the curious drinker! Unfortunately I had to cancel due to an overs... Ver mais

Detalhes da empresa

  1. Loja de bebidas

Escrito pela empresa

The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(4.834)

1.396 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Cancellation Difficult

When I signed up I was told I could cancel my membership whenever, but what I wasn't told was they would make this as inconvenient as possible. Despite buttons saying you can click here to cancel these just take you to mattress saying you have to call. Very frustrating experience, after I had been a member for a long time.

I recommend thinking twice before you sign up.

13 de junho de 2026
Avaliação não solicitada
logotipo da The Curious Drinker

Resposta da The Curious Drinker

Hi John, Thank you for your feedback, and we're sorry to hear that cancelling your membership felt frustrating.

We do ask members to call us to cancel, rather than cancelling online. While we understand this may not be everyone's preference, we genuinely value the opportunity to speak with our members one last time, answer any final questions, gather feedback, and ensure everything is handled correctly. On average, these calls take around two minutes, including any wait time.

We appreciate that you've been a member for a long time, and we're grateful for your support. Your feedback is helpful, and we'll continue reviewing our processes to make the experience as straightforward as possible while still maintaining that personal connection with our members.

Kind Regards,

Sophie
Memberships Executive

Avaliado com 4 de um total de 5 estrelas

Easy telephone conversation

I had to phone the company to cancel my subscription but Desmond was easy to talk to and clearly informed me of all my options. He also included a link on the email to restart if I change my mind.

12 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

You can only cancel by calling them

You can only cancel by calling them. They genuinely try to make the process as inconvenient as possible

7 de junho de 2026
Avaliação não solicitada
logotipo da The Curious Drinker

Resposta da The Curious Drinker

Hi Cato, Thank you for your feedback. We're sorry to hear that the cancellation process felt inconvenient.

We do ask members to call us to cancel, as we genuinely value the opportunity to speak with them, gather feedback, answer any final questions, and ensure everything is handled correctly. That said, we certainly don't want the process to be burdensome. Our average call wait time is around 2 minutes, and cancellations can be completed during that call.

We appreciate your comments and will continue reviewing our processes to make sure they provide the best possible experience for our members.

Kind Regards,

James
Memberships Executive

Avaliado com 4 de um total de 5 estrelas

Cancelling Subscription

It didn’t take as long to cancel a subscription as I expected it to!
The website is vague about unsubscribing and when you eventually find it, you still have to ring a number to confirm cancellation Luckily Anna was both helpful and efficient and confirmed my subscription had been terminated by email immediately

11 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick and easy

Quick and easy, straight to the point, gave me some options but overall let me cancel with no hassle.

11 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My order arrived in a very timely…

My order arrived in a very timely manner and the gin was excellent, I was recommended the trial and when cancelling my membership afterwards (by phone only) was helped by Anna to cancel my subscription and was even offered a great deal if I wished to remain with them. 5☆

26 de maio de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Finding it almost impossible to contact…

Finding it almost impossible to contact Curious Drink since it has changed name from Craft Gin Club - phone number doesn't connect, website customer service messaging hangs on format of telephone number no matter how you try to input correct number and appears to be no direct way of contacting customer service otherwise. Is this company about to fold?

11 de junho de 2026
Avaliação não solicitada
logotipo da The Curious Drinker

Resposta da The Curious Drinker

Hi Mr Dowson, Thank you for your feedback.

We're sorry to hear you've had difficulty getting in touch. While we've recently rebranded from Craft Gin Club to The Curious Drinker, we're very much still here and continuing to support our members.

For Membership enquiries, the best way to reach us is by email at members@thecuriousdrinker.com. If you've previously used a Craft Gin Club email address, messages sent there will still reach our team. Please note that we don't operate a customer service phone line, with phone support reserved for membership cancellations only.

We appreciate you bringing this to our attention and will review the issues you've highlighted with our contact forms to ensure members can reach us as easily as possible.

Kind Regards,

James
Memberships Executive

Avaliado com 1 de um total de 5 estrelas

The recipes are very sugary and…

The recipes are very sugary and unhealthy..

3 de maio de 2026
Avaliação não solicitada
logotipo da The Curious Drinker

Resposta da The Curious Drinker

Hi Mette, Thank you for your feedback. We understand that sweetness is a personal preference, and we're sorry to hear that some of the recipes weren't to your taste.

Our aim is to offer a wide variety of cocktails and mixed drinks to suit different palates, from sweeter serves to more spirit-forward and lower-sugar options. We regularly refresh our selection to provide as much variety as possible for our members.

We appreciate you taking the time to share your thoughts, as feedback like this helps us continue improving our range.

Kind Regards,

James
Memberships Executive

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