The boxes have been great and the service from Desmond Jones was very helpful, pleasant on the phone and understood what I was looking to do which I appreciate. The website is very misleading in r... Ver mais
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Veja o que dizem as avaliações
The boxes are fine but good luck cancelling. They force you to call and make it as inconvenient as possible. Transparent subscription company tactic: easy to sign up by email. But sorry, the onl... Ver mais
Lovely quality suprise boxes, and they gave me a discount when I explained that I couldn't afford the montly gin selection. Unfortunately I've now had to cancel altogether. Nice customer service when... Ver mais
I have looked forward to my monthly boxes for the past year! I love the variety of gins and overall have a fantastic experience with the curious drinker! Unfortunately I had to cancel due to an overs... Ver mais
Detalhes da empresa
Escrito pela empresa
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Informações de contato
Alpha House, 100 Borough High Street , SE1 1LB, London, Reino Unido
- members@thecuriousdrinker.com
- thecuriousdrinker.com
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
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Cancellation Difficult
When I signed up I was told I could cancel my membership whenever, but what I wasn't told was they would make this as inconvenient as possible. Despite buttons saying you can click here to cancel these just take you to mattress saying you have to call. Very frustrating experience, after I had been a member for a long time.
I recommend thinking twice before you sign up.

Resposta da The Curious Drinker
Very good but just wanted the one box.
Very good but just wanted the one box.
Anna in customer service was very helpfyul
It was a pleasure to speak to Anna
It was a pleasure to speak to Anna, she was very polite and helpful with a sense of humour. She is an asset to your company.
Excellent quality products and a varied…
Excellent quality products and a varied selection of very tasty items to try. A great service throughout.
Easy telephone conversation
I had to phone the company to cancel my subscription but Desmond was easy to talk to and clearly informed me of all my options. He also included a link on the email to restart if I change my mind.
I phoned to cancel my subscription
I phoned to cancel my subscription. I spoke with Desmond Jones who was very friendly and arranged for this to happen very quickly thank you for providing a very good service.
Desmond jones was very helpful
Desmond jones was very helpful.
I have cancelled the subscription as I no longer require it. Happy with the service received.
Excellent customer service
Excellent customer service. The Curious Drinker is an amazing club, it's exciting receiving your delivery which always contains lots of variety items and it's always nice to try new flavours and snacks, many thanks
Helpful & Friendly
Desmond was very friendly and helpful and understood my reasons to cancel my subscription.
You can only cancel by calling them
You can only cancel by calling them. They genuinely try to make the process as inconvenient as possible

Resposta da The Curious Drinker
The Hugo Spritz box is fantastic
The Hugo Spritz box is fantastic. This is my favourite drink of the summer. The curious drinker version is really lovely.
Cancelling Subscription
It didn’t take as long to cancel a subscription as I expected it to!
The website is vague about unsubscribing and when you eventually find it, you still have to ring a number to confirm cancellation Luckily Anna was both helpful and efficient and confirmed my subscription had been terminated by email immediately
Been buying a gin box every 3 months…
Been buying a gin box every 3 months for some years. During this time I have received many interesting gins and mixers as well as lots of other little treats in each box. Keep up the good work!
Quick and easy
Quick and easy, straight to the point, gave me some options but overall let me cancel with no hassle.
My order arrived in a very timely…
My order arrived in a very timely manner and the gin was excellent, I was recommended the trial and when cancelling my membership afterwards (by phone only) was helped by Anna to cancel my subscription and was even offered a great deal if I wished to remain with them. 5☆
Finding it almost impossible to contact…
Finding it almost impossible to contact Curious Drink since it has changed name from Craft Gin Club - phone number doesn't connect, website customer service messaging hangs on format of telephone number no matter how you try to input correct number and appears to be no direct way of contacting customer service otherwise. Is this company about to fold?

Resposta da The Curious Drinker
The recipes are very sugary and…
The recipes are very sugary and unhealthy..

Resposta da The Curious Drinker
Excellent customer service after my…
Excellent customer service after my order was damaged. Got an immediate replacement sent with no quibbles . Absolutely delighted and hassle free.
Anna was very helpful and friendly
Anna was very helpful and friendly. Pleasure to speak to you Anna.
Anna was very helpful on the phone and…
Anna was very helpful on the phone and listened to me when I called to cancel my membership. I am slightly annoyed that I had to call to cancel and was unable to do it online or by email.
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