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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have used their products since 2008.Numerous people have commented that I don’t look my age.I was surprised when an immigration officer in Atlanta USA,questioned my age when he saw my date of birth... Ver mais

Avaliado com 5 de um total de 5 estrelas

Discovered this site through a search engine . Really glad I found them. Superb discounts on brands that I use regularly. Needed to contact their customer service ( due to my error not theirs) and had... Ver mais

Avaliado com 5 de um total de 5 estrelas

Yet again amazing customer service from the Derma company. Also somebody to speak to at the end of the telephone for advice on products and also failed delivery attempts due to working. Phoned the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Easy to order on line or by phone .Delivery arrived within time stated. I have been using Environ for many years and would not use any other product. My skin looks and feels good and l am told it... Ver mais

Detalhes da empresa

  1. Fornecedor de Produtos de Beleza
  2. Fornecedor de Cosméticos e Perfumes
  3. Loja de Cosméticos
  4. Centro de Saúde e Beleza
  5. Loja de vitaminas e suplementos

Escrito pela empresa

The Derma Company is a family-run business with over 25 years of skincare expertise, offering a carefully curated selection of topical skincare, nutritional supplements and mineral make-up. Exceptional customer service and genuine advice are at the heart of everything we do. We’re authorised stockists of leading professional brands including Environ, Medik8, Dermalogica, NeoStrata, Circadia, Olaplex, RevitaLash, Epionce, Heliocare, Dr Levy, Exuviance, MoroccanOil, TA Sciences and many more. Our expert team provides free personalised skincare consultations to help you choose the right regime — no upselling, just honest, science-based recommendations. Most products are in stock for next-day delivery (UK mainland), with a few items made to order to ensure the best possible shelf-life. Free shipping is available on orders over £50. All products are brand new, genuine and fully authorised for sale.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

170 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

What a great company

What a great company. Website so easy to use, non of this create an account. Put in basket, check out. Quick and efficient. I ordered Thursday, on Friday DPD said they are delivering Friday. Wow, with me in 1 day. I didn't pay for express checkout. I have used The Derma Company before and know them to be of the highest quality. Beauty products were wrapped so they didn't squash in transit. Great prices. Also, there is a human being on the end of the phone so any queries about products or deliveries, they know their stuff. I wish all companies could be as efficient as them.

25 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. I was able to find my very niche skincare products on here and have them delievered within a week.

Also, when I contacted them to query the delivery the response from Erin was prompt and efficient - brilliant customer service. Thank you! Will definitely be ordering from here again

9 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Service

Needed to stock up on my Fav products and they were so much cheaper with the Derma Company, I saved almost £100 by buying here. Order arrived in 2 days and I received a free bag and 2 samples as well! Will defo be ordering from here again. Fabulous service.

31 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time Order

First time ordering from the derma company and I'm very impressed. I placed my order on Friday afternoon and the products were in my hands Saturday evening. My products were also on offer which is always a bonus. 100% ordering from the derma company again. Thank you.

8 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This company always processes my order…

This company always processes my order so incredibly quickly!
Thank you so much, Derma Company, for the super customer service; it's much appreciated. Also, a great selection of my favourite products, and some brilliant offers where I can save lots.

7 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company always gets my order wrong…

This company always gets my order wrong and when I contact them to get it resolved they really don’t want to help.
There’s much better suppliers out there with amazing customer service. Don’t waste your money or your time.

1 de março de 2024
logotipo da The Derma Company

Resposta da The Derma Company

Hi Matt, I’m sorry to hear of your poor experience. I can see 2 orders placed with us. Both of which the correct products have been supplied & these have also been delivered the next working day.

I can see that you have made contact with our customer care team regarding an error on your most recent order, it was determined that there was a mistake with selecting the incorrect products rather than an error in your order being processed. This query was responded to within 2 hours (even outside normal working hours). Our team has advised that if you are unhappy with your purchase you would still be eligible to return them based on our normal terms.

If you have any further queries please don’t hesitate to get in touch on shop@thedermacompany.co.uk

Avaliado com 5 de um total de 5 estrelas

Great products and service

Great service, good product availability, lots of information about products, good vetting process and excellent customer service including speedy delivery.

24 de janeiro de 2024
Avaliado com 5 de um total de 5 estrelas

Yet again amazing customer service from…

Yet again amazing customer service from the Derma company.
Also somebody to speak to at the end of the telephone for advice on products and also failed delivery attempts due to working.
Phoned them this morning to to tell them I’d not received my parcel after 3 failed deliveries.
I don’t live far from the company but within 20 mins of my phonecall my parcel was delivered by hand by the owner. So impressed and they’ve always got discounts and offers on.
HIGHLY RECOMMEND! 🌟

23 de janeiro de 2024
Avaliação não solicitada

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