I had placed my order with expedited shipping and when it said it wasn’t going to be here when it said it would, I reached out and the customer service I was met with was some of the best I have ever... Ver mais
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Veja o que dizem as avaliações
I love FashionPass and their customer service team is probably the best I’ve ever worked with. On the rare occasion I’ve needed to reach out, they’ve resolved the issue in a timely manner and the inte... Ver mais
Jade gave exceptional customer service! She responded to my emails in a timely manner & remained nice but also professional while we worked through a missing package & items! She is the sole reason I... Ver mais
I wish I read more reviews before starting Fashion pass. I had ONE successful order. I went to place a second and received someone else’s order . Customer service is nearly impossible to reach as you... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Your closet called. It's bored. Rent 10 items/month from brands like For Love & Lemons, LoveShackFancy, Free People & more. Swap when you’re ready for something new!
Informações de contato
Los Angeles, Estados Unidos
- hello@fashionpass.com
- thefashionpass.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Cute & Convenient!
I have been a "member" of FashionPass for 4 months now. I've had the opportunity to rent clothes almost every week! I was nervous that every shipment would have something that just didn't fit right, but I was wrong. I've rented the cutest designer clothes and it couldn't be more convenient. They emailed me all of the closest "return" locations and they are minutes from me. LOVE Fashion pass
FashionPass is a MUST
FashionPass is a MUST! This makes having cute outfits for every event so easy. I’ve been using it for the last year and I’m never going back. They have great brands, quality clothes, and shipping is so fast. I literally have new outfits every weekend.
Absolutely love Fashion Pass
Absolutely love Fashion Pass! They always have new, trendy outfits to choose from. Shipping is super fast. Works great for me since I like novel pieces consistently.
FashionPass was SO prompt & effective
FashionPass was SO prompt and helpful when I had questions about out of stock merchandise. I had an order that wasn't delivered & was able to resolve the issue & find a solution with FashionPass in less than a week & receive a replacement a week later. I was able to talk to a human and not a bot, I felt the manner that my issue was handled in should be standard for all companies but that isn't always the case!
I have nothing but GREAT things to say…
I have nothing but GREAT things to say about Fashion Pass! I’m always excited to receive my new shipment of rentals, and receive so many compliments at the events I attend.
Not to mention how great their customer service is!
Today, I realized my fiancé hung up one of the dresses in our closet a month ago so I was charged for keeping it. I immediately texted customer service. Amanda went above and beyond to help me out and was super sweet and helped me resolve the issue! Thanks Amanda!
One of the best clothing rental services out there!
I’ve been a member for a couple years now, and i can honestly say that my Fashionpass membership is one of the best decisions I’ve ever made. Their clothes are from high-quality, trendy designers like for love and lemons and show me your mumu, and they’ve recently made significant improvements to their inventory. Their memberships are very reasonably priced, and unlike some of their competitors, you get unlimited swaps per month. However, they don’t have an app, so I’ve never used more than one swap a month because I don’t want to bother going through the rental process on their website. While their professional options are not as plentiful as rent the runway or nuuly, it’s totally worth having this membership for just weekend and event wear.
FASHIONPASS has been a wonderful…
FASHIONPASS has been a wonderful discovery for me! I’m not usually one to hone in on customer support, but reaching out when I need help is a task I typically avoid at all costs…genuine, efficient, and helpful are 3 adjectives that come to mind after chatting with customer support this afternoon. I’ve now had 2 support experiences that went exceptionally smooth.
Due to the nature of this company, there are a lot of variables that present that are unique to renting high-end clothes and accessories. FASHIONPASS gets an A+ across the board and I’m grateful to chosen them to do my business with each month.
FashionPass is the best!
I absolutely love FashionPass. It is an amazing rental company that is sustainable for the environment, affordable, and has the cutest, trendiest clothes! You can exchange the items you picked an unlimited amount of times per month, and they’re always getting in new stuff. I constantly get compliments on what I’m wearing when I wear their items!! It’s SO worth the money, especially being a college student who has so many different themed events that I need diff clothes for. Literally cannot recommend it enough
FashionPass is an everyday and special occasion must!
FashionPass is great for the girl on the go with multiple events who wants to spice it up every now and then! The accessory options are adorable as well! I'm hoping they'll open more clothing up past size 10, and possibly more handbags and belts but I have no complaints! Just do it! xo
I love Fashion Pass! Give it a try!
I love Fashion Pass! I’m so glad my friends convinced me to sign up. I’m never stressed about what I’m going to wear anymore and always feel like I’m wearing the cutest, up to date clothes. It’s worth it!
Such an amazing service...
Such an amazing service.... Clothing has always arrived in perfect condition and looks brand new! This is the perfect service when you don't want to drop $$$$ for a one-time wear dress/ outfit. I have also discovered some brands that I now LOVE but had never heard of them before! Read comments on fit as they are pretty accurate and have helped me make the right decisions when choosing sizes LOVE LOVE LOVE! )
I’m obsessed!
I LOVE Fashion Pass. It has saved me so much time/effort/money for shopping for work, events, or simply just cute outfits to wear on the weekends. I also love that I am able to keep any of the items I rent at a huge discount! It has made shopping fun again ☺️. The reviews are extremely helpful and the shipping is SO FAST!
Love Fashionpass
Love Fashionpass. I love the easy shipments and returns. I love the variety of items - Cannot wait to see more added. I love the discounted keep option. Great brands.
Have loved my fashionpass experience
Have loved my fashionpass experience! Only point of feedback is I wish there were an app.
I LOVE FashionPass!
I LOVE FashionPass!! All of the clothing is high quality, the shipping is super fast, & it’s so easy to return the items! It’s also really easy to pause your account if you ever want to take a quick break, but this service is great year round & I highly recommend!!
FashionPass Review
I have been using FashionPass for awhile now, and I can say with full confidence that it is worth every penny! Not only do I have a constant flow of new clothes coming to my doorstep, but I ultimately save money doing so! Their shipping and returning process is easy and the quality of their products is great! Being someone that doesn't like to rewear clothes, I will definitely continue my membership for the foreseeable future!
new clothes every week, simply the best!
I'm obsessed with FashionPass and rave about it to all of my friends! I started using it about 1 year ago and honestly haven't shopped since! I have new clothes every single week without the guilt of feeling like I'm buying stuff, wearing it once, and never again. It's especially great for weddings - I've had 9 weddings, 4 bachelorettes, and a few bridal showers this summer and haven't had to repeat any outfits! That said, you can also find outfits for work, working out, casual hangs, vacation, truly anything!! I could go on and on, but it's simply the best!
FashionPass is the BEST!
I can't say enough great things about this company. They have provided me with the trendiest clothes all year. If anything goes wrong with an order, customer service is there to help in no time and always makes sure that they can solve the issue. FashionPass can be used for any and every occasion or event! I can't wait to see all of the new clothing items and accessories for this upcoming season!
THE BEST
So far i am loving Fashionpass. The clothes are by far the best out of all the clothing rental websites and you can do unlimited exchanges throughout the month to get the max out of what you're paying.
Love fashion pass!!!
Love fashion pass! I live in CA and I usually get my items the a day or two after I place my orders.
The customer service is top notch. I've emailed them 4+ times now and have been very happy with every single interaction. They go above and beyond to show customers they appreciate them. 10 stars if I could!
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