Ordered a snaffle bit bracelet as a gift for my Daughter, the bracelet arrived really quickly, the packaging was great and the bracelet quality was beautiful, very happy customer, im sure I will be o... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Ordered a snaffle bit bracelet as a gift for my Daughter, the bracelet arrived really quickly, the packaging was great and the bracelet quality was beautiful, very happy customer, im sure I will be o... Ver mais
A empresa respondeu
Amazing customer service I’ve ever had and such fast replies as well as delivery. Packaging is gorgeous and all of their items are so lovely. Highly recommend them .. my go to place for new jewellery... Ver mais
A empresa respondeu
Such a lovely white gold necklace with a Peridot stone looks so beautiful. Delivery was amazing I ordered Thursday night it was delivered Friday quicker than going to the shops. Highley recommended c... Ver mais
A empresa respondeu
Beautiful earrings, as described, very quick delivery and great customer service, lovely little touches, thank you note in the box and discount off next purchase, would recommend!
A empresa respondeu
The Fine Jewellery Company specialises in beautifully crafted gold and silver jewellery, including natural diamond rings, earrings, necklaces, bracelets, lockets and chains. Our collections combine timeless styles with modern designs, offering elegant, wearable pieces created with quality and lasting value in mind. We are passionate about genuine materials, natural gemstones, excellent craftsmanship and providing a reliable customer experience from start to finish. Whether customers are searching for an everyday piece, a sentimental gift or something for a special occasion, we aim to offer jewellery that feels meaningful, personal and made to last. Alongside our jewellery collections, we are committed to honest customer service, clear communication and continual improvement in every part of the customer journey.
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very nice little earings.
In fact, I'm just about to order another pair! Good quick delivery and good communication. Recommended.
Was very easy to order online. The ring was the correct size and looked exactly like the picture. Came shipped in a gift box the next day. Very pleased with it! Will likely make a future purchase.
Pearl earrings returned and refunded.
Pearl bracelet returned as very difficult clasp and not worth the money £148.50
Awaiting refund on card
What an amazing service
Secure free delivery and my ring is beautiful. So pleased with it
Amazing customer service and perfect white gold chain. A very happy customer!
I bought a gold bracelet from this company, and the service was absolutely outstanding. I’ll definitely buy from them again—thank you, highly recommend!
Lovely jewellery and quick delivery
Great service overall
Unfortunately the earings I ordered didn't suit but the returns process was quick and easy
The purchase of my gift was very straight forward and without issue. I was told the ear rings would be despatched for 24 hour special delivery via Royal Mail. I received zero confirmation from The Fine Jewellery Company of my item being packaged/dispatched. This did worry me as .my purchase was not insignificant (£2k)
Royal Mail notified me the following morning to confirm the expected delivery.
When my package was delivered, the presentation of it was totally underwhelming. They where merely placed in a jiffy bag. The ear rings are beautiful but came with no verification of the product. Though I do not doubt the quality of them. There was no gift bag or anything at all to make me feel like a special or valued customer.
This has left me underwhelmed with my overall experience.
Ordering was simple. Updates were few and far between. I did contact them for an update and received a response (despite giving my order number) to, basically, logn in and look for myself (obviously not in those words).
Now, I get that, however, iI couldn't see a delivery date, its was nearly £300 necklace and I wanted to ensure someone would be here.
I did received an update after it was delivered to state "we can see its been delivered now"
Customer service is lacking in my experience.
Necklace was lovely, nicely packaged in a sweet box.
Fast delivery and no hassle with the order I placed
I actually phoned the company with a question about a product. Very helpful lady who gave great advice re: what was best option to order. Delivery after placing the order was prompt and item well packaged.
Lovely cross, well mavchined. Price was very reasonable. Delivered well in time for my wife's birthday.
Great gold earrings. Fast delivery. Trustworthy. Will use this company again, much better value for jewelry
Great company used a few times now quick delivery and competitive prices will use again 5 ⭐⭐⭐⭐⭐
The jewellery is stunning. Super quick delivery. Great price for the jewellery as well!
Great buisness. Very polite and quick service, i had made a mistake and the problem was solved quickly and kindly. Would reccommend totally.
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.