The Innocent Hound Avaliações 

396
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Good range of products, easy to order, fast delivery, perfect high-value reward treats for training my dog

Avaliado com 5 de um total de 5 estrelas

The food is excellent; delivery is very fast, and the packaging is impeccable. I wish we could try flavors other than the Chicken Hot Pot, but unfortunately, my dog ​​has epilepsy, and the presence of... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

As a returning customer, the products are exceptionally good, and the service is also excellent with fast delivery. The products are i've really high quality, and with very little waste We u... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We've had innocent hound for a few years. Love the quality of the food and the helpfulness of staff if I've a question. The purpose of this review is to say how amazing Caroline in the office had... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Pet Shop
  2. também em
  3. Fabricante de Ração para Animais
  4. Loja de Ração
  5. Loja de suprimentos para animais de estimação

Escrito pela empresa

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

396 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(396)

34 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service. Quick delivery and always beautifully packaged. Am always so impressed by The Innocent Hound and highly recommend them!!

29 de outubro de 2026
Avaliação não solicitada
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Resposta da The Innocent Hound

Thank you for your lovely review. It is always great to hear our customers are pleased with our service. We will make sure our dispatch team know they are appreciated!

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Delivery was prompt

Delivery was prompt, beautifully packaged!

24 de setembro de 2026
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Resposta da The Innocent Hound

Thank you for leaving a review. Our dispatch team work hard to make sure every order is sent out as quickly as possible, and well packaged. It is great to know you are pleased with your order.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Very happy and very impressed

Very happy and very impressed.
I found exactly what I was looking for, top quality and reasonably priced and with a very quick delivery my order arrived next day perfectly packaged. A big thank you for an excellent service from a very satisfied customer and 3 happy dogs .

30 de setembro de 2026
Avaliação não solicitada
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Resposta da The Innocent Hound

Thank you for your kind review. We are really pleased to hear your feedback, and it is great to know you are impressed with the quality of your order. It is always good to know we make dogs happy!

Best wishes,
The Innocent Hound

Avaliado com 1 de um total de 5 estrelas

Unfortunately the product was too dense…

Unfortunately the product was too dense & hard for my cats & the pieces were far too big. Disappointing product!

24 de setembro de 2026
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Resposta da The Innocent Hound

Thank you for taking time to leave us a review. We’re sorry to hear that the product was too dense and hard for your cats, and that the pieces were larger than expected. We understand how disappointing it is when a product isn’t suitable.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Come across this brand by accident

Come across this brand while looking for air dried food for the fussy eater dog in our house, he is a typical cockapoo fussy and has me wrapped around his finger 😀, anyway bought a couple of samples, as wasn't sure if he would eat them, he has wolfed down the pulled pork one, we have beef and lamb to try aswell as the duck sausage hopefully he will eat them like he did with the pork.
The package was delivered via dpd, and comes in lovely packaging

16 de setembro de 2026
Avaliação não solicitada
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Resposta da The Innocent Hound

Thank you for leaving a review. We are so pleased your dog has enjoyed the sample packs. Your cockapoo has great taste! All the flavours, and aromas when you open the pack, will keep him happy. It is great to hear you are pleased with the packaging and delivery as well.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

The food is excellent

The food is excellent; delivery is very fast, and the packaging is impeccable. I wish we could try flavors other than the Chicken Hot Pot, but unfortunately, my dog ​​has epilepsy, and the presence of certain aromatic herbs poses a risk to her. So far, everything is going well, and I hope we can stick with this food long-term.

12 de setembro de 2026
Avaliação não solicitada
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Resposta da The Innocent Hound

Thank you for your kind review. We are pleased you were able to find a food suitable for your dog. We receive a lot of positive feedback from customers whose dogs have sensitivities, due to the simple, high-quality ingredients in our food and treats.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

As a returning customer

As a returning customer, the products are exceptionally good, and the service is also excellent with fast delivery.

The products are i've really high quality, and with very little waste

We use the innocent held as supplementary to kibble, however, it still goes down well as a main course for our little dog.

The products do tend to last longer if refrigerated.

I would recommend the Lamb and Beef.

26 de agosto de 2026
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Resposta da The Innocent Hound

Thank you so much for your lovely review. We’re delighted to hear that you’re happy with the quality of our products, the fast delivery, and how well they work alongside your dog’s other foods. Lamb and Beef are great choices. It is great to know your dog enjoys our food.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Honest, high quality and unique

This is an incredibly high quality product and is worth the money. My dog is very fussy and will turn her nose up at most dog foods. This however is a firm winner, the salmon fishcakes go down very well! The service and delivery are excellent, i cannot recommend them highly enough.

25 de agosto de 2026
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Resposta da The Innocent Hound

Thank you for your lovely review! We’re so pleased that our salmon fishcakes have won over your fussy eater and that you are pleased with the quality, as well as our service and delivery. It means a lot to us to know our food is appreciated!

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

From the Meadow Lamb air dried

Very quickly delivery and no doubt the food is of good quality. I bought from the Meadow flavour but unfortunately it didn’t agree with my Cavalier and she had a very bad tummy after eating. I did introduce gradually but when increasing the quantity it upset her stomach. Very disappointed as I wanted to give her more protein options than my other supplier has.

27 de julho de 2026
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Resposta da The Innocent Hound

Thank you for your review. We are sorry your Cavalier didn't enjoy the lamb. It is good to hear you appreciate the quality of the food and that delivery worked well for you. If we can be of any help please get in touch.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Quality food and customer service

The dogs love the food and it's great for travelling and camping as raw food needs a freezer. I also asked for the subscription to come out on my pay day which was a service they didn't offer before. They responded to my request by reforming their processes to include the payday option which has made things so much easier. I am very happy with the service and quality of products.

10 de agosto de 2026
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Resposta da The Innocent Hound

Thank you for leaving a review. We are pleased our food works well, and is convenient for your travels. Keeping dogs happy is important! We are also happy we were able to help with your subscription date, and it meant we could improve our processes at the same time.

Best wishes,
The Innocent Hound

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