The Innocent Hound Avaliações 

399
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Good range of products, easy to order, fast delivery, perfect high-value reward treats for training my dog

Avaliado com 5 de um total de 5 estrelas

The food is excellent; delivery is very fast, and the packaging is impeccable. I wish we could try flavors other than the Chicken Hot Pot, but unfortunately, my dog ​​has epilepsy, and the presence of... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Innocent hound deliver my order every 4 weeks. They are very reliable, always on time, and a pleasure to order from.

Avaliado com 5 de um total de 5 estrelas

As a returning customer, the products are exceptionally good, and the service is also excellent with fast delivery. The products are i've really high quality, and with very little waste We u... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Pet Shop
  2. também em
  3. Fabricante de Ração para Animais
  4. Loja de Ração
  5. Loja de suprimentos para animais de estimação

Escrito pela empresa

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

399 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(399)

43 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Always good quality

Always good quality. My dogs love this food.

29 de dezembro de 2025
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Resposta da The Innocent Hound

Thank you for your review. It is great to know dogs love our food!

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Great food

Innocent Hound always send out an email a few days before the delivery date to let you know it's due and give you time to amend the order if needed. The food is excellent quality and is always well packaged.

24 de novembro de 2025
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Resposta da The Innocent Hound

Thank you for your review. We are pleased you find our subscription service works well for you, and that you are happy with the quality of our food.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Initially I was disappointed with the quality of the item but it only took an email to customer service to sort the problem, many thanks

24 de novembro de 2025
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Resposta da The Innocent Hound

Thank you for leaving a review. It is great to hear you were happy with our customer service. We are always happy to help.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service , cannot fault this at all. Fantastic products. Easy to use website that is very informative.
Only just starting use, but very impressed so far.

24 de setembro de 2025
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Resposta da The Innocent Hound

Thank you! We are so glad to hear you have had a good experience with us, and it is great to receive feedback on our website. We are always happy to help if you need anything.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Super fast delivery

Super fast delivery, beautifully packaged, exceptional product. 😁😁😻

24 de setembro de 2025
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Resposta da The Innocent Hound

Thank you for leaving a review! We are so pleased you love the product, and will pass on your kind comments about our packing to our dispatch team.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

My dog loves this food!

My dog loves this food and it has been great digestion-wise as well! This is amazing as it's taken a long time to find what suits him. The food is packaged in a way that keeps it fresh and delivered safely.
The size is great for him too as most dry or air dried food we've tried gas been too small so that's another plus.
The only downside is that for a 38kg dog it is beyond our budget for his main food. However, we use it to supplement his main fresh food, and for walkies treats instead of nasty pretend meat treats.
Fabulous food for dogs that even smells like food!

25 de agosto de 2025
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Resposta da The Innocent Hound

Thank you so much for taking time to leave a review. We are very pleased you are happy with the quality of our food, and the packaging. Most importantly, it is great your dog loves our food. It does smell great!

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

My Ruby loves the venison treats

My Ruby loves the venison treats. Arrives in good time with excellent communication on delivery time. Comes very well packaged

25 de agosto de 2025
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Resposta da The Innocent Hound

We are so pleased to hear Ruby loves our treats. It is also good to know our delivery service is working well for you as well. Thank you!

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Dogs love the treats!

Great product, my dogs love the antlers and treats!

25 de agosto de 2025
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Resposta da The Innocent Hound

Thank you for your review. We are pleased your dogs are so happy with our treats and antlers.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Great quality dog food and friendly

Great quality dog food and friendly, Reliable service every single time.

My Rottie has been trained on innocent lamb casserole biscuits since he was 16weeks old.
He is almost 2 years old now and when we train, he gets excited just
as much as when he was a little pup !

25 de agosto de 2025
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Resposta da The Innocent Hound

It is lovely to hear your Rottie enjoys our food so much! Thank you for leaving a review.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Fabulous dog food super fast delivery

Fabulous dog food super fast delivery

28 de julho de 2025
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Resposta da The Innocent Hound

Thank you for leaving a review! We are always pleased to receive feedback about our food.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Outstanding service with prompt and…

Outstanding service with prompt and responsive customer support, always willing to accommodate any request.

24 de junho de 2025
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Resposta da The Innocent Hound

Thank you for taking time to leave us a review. We are so pleased you are happy with our service and customer support.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Service and food superb

24 de junho de 2025
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Resposta da The Innocent Hound

Thank you for leaving us a review! It is always lovely to hear our customers are happy with our food and service.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

The dog loves the food!

The dog loves the food. We are impressed by the ingredients and the packaging ensures the food stays fresh.

26 de maio de 2025
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Resposta da The Innocent Hound

Thank you for leaving us a review. We are pleased you dog loves our food.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Great Service

Besides the fact the food is outstanding and my dog loves it. This company always give outstanding service and I believe value for money.
When ever I order a product it is always shipped quickly and importantly arrives quickly.

26 de maio de 2025
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Resposta da The Innocent Hound

Thank you for your review. It is great to hear you are pleased with our service. We know how important it is that dogs get their food in plenty of time!

Best wishes,
The Innocent Hound

Avaliado com 4 de um total de 5 estrelas

The food is great

The food is great, the choice of ingredients are good great supplements to a raw diet. The air dried cubes are convenient to take when visiting or travelling and can be used as rewards / treats. Prices are creeping up sadly although understandable.

24 de abril de 2025
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Resposta da The Innocent Hound

Thank you for leaving a review. We are pleased you are happy with the quality and convenience of our food.

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Happy Staffy

Ordered an XL antler chew for my Staffie, it arrived quickly and is genuinely XL in size. He loves it!

24 de abril de 2025
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Resposta da The Innocent Hound

Thank you for leaving a review. We are pleased your Staffie loved his antler!

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Great product and fast, reliable delivery

Switched to this as my dog (greyhound) would not consistently eat other foods and frequently got an upset stomach. She has now been on this for approaching 2 months and absolutely loves it - she finishes every meal and has (touch wood!) been well since. It is so much better than wet food as it takes up only a small amount of storage space and is easy to pack if travelling etc, plus the fact that it is calorie dense means small amounts can be fed, ideal for dogs with a sensitive stomach. Can also hand feed on walks or in training sessions. It is expensive for a large dog so I do feed 50/50 with a good quality kibble, but still really happy with the food. Being semi dry any uneaten food can be put aside and re-fed which means no wastage.

Delivery being fast and reliable is a big advantage over other suppliers. Really easy to amend your subscription or delivery details if needed.

This is a premium product but it feels fairly priced for such a good quality and convenient food.

2 de abril de 2025
Avaliação não solicitada
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Resposta da The Innocent Hound

Thank you for taking the time to leave us a review. Customers often comment on how convenient our food is to use and store, and it is great to know our subscription service is easy to use.

We are pleased to hear your greyhound loves our food, and hope she enjoys all the lovely flavours we offer!

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Excellent products, and service

My dogs love their innocent hound food, we use it when we are away and can't take enough of the raw food with us. Also we use it for treats when we are out to encourage good recall, and they are always keen to come back for it.

24 de fevereiro de 2025
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Resposta da The Innocent Hound

Thanks for taking the time to review, it's great to hear your dogs love our food on your trips away and as treats for recall!

Best wishes,
The Innocent Hound

Avaliado com 5 de um total de 5 estrelas

Great healthy food for my dog

Great healthy food for my dog. She loves them. Good discounts and excellent customer service with good environmentally friendly packaging and fast delivery.

24 de fevereiro de 2025
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Resposta da The Innocent Hound

Thank you for your review. We are really pleased your dog loves our food.

Best wishes,
The Innocent Hound

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