The Knights Vault Avaliações 

611
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Delivery was much faster than I expected. The product was easy to track after purchase. It also looks like what was advertised on the site. I do wish that the product description came with specs such... Ver mais

Avaliado com 5 de um total de 5 estrelas

Von der Bestellung bis zur Lieferung hat es nur wenige Tage gedauert. Es wurde per Mail frühzeitig informiert wo sich die Ware befindet. Die Ware hat die beschriebene Qualität. Alles perfekt gelaufen.... Ver mais

Avaliado com 5 de um total de 5 estrelas

It took a while to ship but once it did it arrived very quickly and the sword looks absolutely beautiful on my wall. And the sword display thing looks amazing and was very easy to put together and att... Ver mais

Avaliado com 5 de um total de 5 estrelas

I went to the embroidery Craft Knight and it was so amazing! Such an incredible experience, they were so kind and we were greeted with tea and biscuits while we learned how to embroider a gorgeous des... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de souvenir
  2. Loja de Artigos Colecionáveis

Escrito pela empresa

At The Knights Vault you will find one of the biggest sword collections available anywhere including many unique weapons. From sword replicas inspired by Lord of the Rings or Game of Thrones to Viking and Roman swords and hand made Scottish weaponry. As well as weaponry, we stock a broad range of beautiful handmade Scottish gifts, Lord of the Rings and Game of Thrones memorabilia, and heraldic themed gifts. There is something for everyone backed up with world class service and worldwide shipping.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

611 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(611)

66 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

When we ordered the item

When we ordered the item, we got a email saying its out of stock would we like our money back or wait till it came back in stock. You are great at keeping us informed. The item was well packaged. You are brilliant thank you will be definitely buying more items from you.

1 de maio de 2025
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Resposta da The Knights Vault

Thanks so much for the 5 stars, Libby! We’re glad you felt informed throughout and that your item arrived in great condition. We look forward to assisting you with your next order! ⚔️

Avaliado com 5 de um total de 5 estrelas

Great Quality Item

Great customer service, fast shipping! I received the package and was well received. The Scottish Dirk was great quality, very satisfied with this purchase!

19 de abril de 2025
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Resposta da The Knights Vault

Thank you, Blake! So glad to hear you’re happy with the Scottish Dirk and our service. Appreciate your support ⚔️

Avaliado com 4 de um total de 5 estrelas

Customer service was quick in answering…

Customer service was quick in answering questions. The sword came in a timely manner. This is my first sword, but certainly not the last.

17 de abril de 2025
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Resposta da The Knights Vault

Thank you, Ifrah! We’re honoured to be part of your first sword purchase and glad everything went smoothly. Can’t wait to help you find your next one! ⚔️

Avaliado com 3 de um total de 5 estrelas

£9.99 for delivery yet nearly 14 days…

£9.99 for delivery yet nearly 14 days for item to arrive

19 de abril de 2025
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Resposta da The Knights Vault

Thank you for your feedback, and we’re very sorry for the delay. We always try to aim for faster delivery. We appreciate your patience ⚔️

Avaliado com 5 de um total de 5 estrelas

Great service, great customer experience

Ordered the deluxe Andùril from the knights vault as an engagement gift for my fiancé. It arrived swiftly and securely packaged, and with a lovely note from the team.

Absolutely recommend.

10 de fevereiro de 2025
Avaliação não solicitada
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Resposta da The Knights Vault

Thank you, Christa! We’re really glad the deluxe Andúril arrived safely and could be part of your special gift. Wishing you both all the best, and we appreciate the recommendation! ⚔️

Avaliado com 5 de um total de 5 estrelas

I bought Galadriel's dagger

I bought Galadriel's dagger, and I'm over the moon about how beautiful and well made it is. I first visited their little shop in Edinburgh, and needless to say, I could not help myself. NEXT up a proper big sword for me. Totally recommend!!!

7 de março de 2025
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Resposta da The Knights Vault

Thank you so much, Maria! So glad you’re happy with Galadriel’s dagger. Looking forward to helping you find that big sword soon! Appreciate the recommendation! ⚔️

Avaliado com 5 de um total de 5 estrelas

Will purchase again

Placed an order prior to Christmas for Ragner Sword. Company kept in touch and done everything they could as the order was on back order.

7 de março de 2025
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Resposta da The Knights Vault

Thanks so much for your patience, Shannon! Hope the Ragnar sword was worth the wait ⚔️

Avaliado com 5 de um total de 5 estrelas

Jon Snow Dire wolf sword (series version)

After a year of the sword being handled and used in many pictures I thought it would be the perfect time to review it. The quality of the swords is impeccable, making the price well worth it. The staff is absolutely amazing because when the sword arrived, the plaque that it came with had misaligned holes so when I had mentioned it, they were so nice about it and sent me another one for free. I definitely want to get the Ragnar Lothbrok sword next to add to my collection :)

28 de fevereiro de 2025
Avaliação não solicitada
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Resposta da The Knights Vault

Thank you for the awesome review, Lucy! We're so pleased to hear the sword has lived up to your expectations and that our team was able to resolve the plaque issue quickly. The Ragnar Lothbrok sword will be a perfect next addition! ⚔️

Avaliado com 5 de um total de 5 estrelas

i visited the local shop in edinburgh …

i visited the local shop in edinburgh sarah newton the store manager was extremely helpful and equally passionate about the job . the delviery time was great and the quality of the product phenominal

26 de fevereiro de 2025
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Resposta da The Knights Vault

Thank you so much for your kind words, Bren! We're thrilled you had a great experience at our Edinburgh shop, Sarah is fantastic and we’re lucky to have her. So glad the delivery was fast and you’re loving the quality. Hope to see you again soon! ⚔️

Avaliado com 5 de um total de 5 estrelas

Have ordered 3 items from home in the…

Have ordered 3 items from home in the US and bought 3 items from the shop when we visited scotland numerous times love all items and like the quality and I see another item to get this year during our visit.

19 de fevereiro de 2025
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Resposta da The Knights Vault

Thank you for your continued support, Peter! We're honoured you've chosen us both from the US and during your visits to Scotland. So glad you love the quality, and we can't wait to see you again this year! Excited to show you what's new ⚔️

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, great quality arrived very quickly and in perfect condition.

19 de fevereiro de 2025
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Resposta da The Knights Vault

Thank you so much! We're thrilled to hear everything arrived quickly and in perfect condition. Really appreciate your support! ⚔️

Avaliado com 5 de um total de 5 estrelas

Witcher king sword …

The sword was purchased as a Christmas present for my son . However when it became known that they would not be able to fulfil before Xmas Sarah e mailed us in good time to let us know and offer full refund. However we elected to wait until the product was back in stock and was kept updated on any progress regularly and received the order today and has not disappointed. The communication and goodwill from the shop was much appreciated.

11 de fevereiro de 2025
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Resposta da The Knights Vault

Thank you for your kind words, Vincent! We truly appreciate your patience and understanding. Hope your son enjoys his gift! ⚔️

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, quick and kind. Got an upgrade because of a long waiting period. Amazing product, very happy!

30 de janeiro de 2025
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Resposta da The Knights Vault

Thank you for the 5 star review! 🗡

Avaliado com 5 de um total de 5 estrelas

The order was carried out

The order was carried out, dispatched and arrived in very short order, much quicker than anticipated but I'm not complaining. Excellent service for my first order.

30 de janeiro de 2025
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Resposta da The Knights Vault

Thank you for your 5 star review, Sam! ⚔️

Avaliado com 5 de um total de 5 estrelas

Quick and easy

Quick and easy , very polite people to deal with . Definitely getting more from this shop , current sword count 3 . More to come

27 de janeiro de 2025
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Resposta da The Knights Vault

We appreciate your support, Jon! Thank you for the 5 star review ⚔️ would love to see your collection so far! Tag us on Facebook or Instagram / theknightsvault 🗡🗡🗡

Avaliado com 4 de um total de 5 estrelas

The sword is of excellent quality

The sword is of excellent quality, and was exactly as described.
The only minor point that stopped me giving a full 5 stars, is that the number was missing on the delivery address, which needed an amendment from myself, and meant a 1 day delay.
But the gift still arrived in plenty of time for when it was needed.

16 de janeiro de 2025
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Resposta da The Knights Vault

Thank you for your feedback, Andy! We're glad you’re happy with the sword’s quality and that it arrived in time. We’ll work to improve on the delivery details for an even smoother experience next time ⚔️

Avaliado com 5 de um total de 5 estrelas

Happy customer!

Great product (Witcher pendant) and only took about a week to arrive

16 de janeiro de 2025
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Resposta da The Knights Vault

Thank you for the 5 stars, Kate! We’re glad you love the Witcher pendant ⚔️

Avaliado com 2 de um total de 5 estrelas

Lovely product, delivery a nightmare

Nice product, delivery a nightmare. Stopped at customs because of issue with forms but I was not told, had to chase it up constantly for weeks. The company staff member did try to get it sorted but couldn't get Customs to sort it. Another product had to be dispatched. It was late as a gift for a very special birthday gift. No compensation. The company staff member then tried to present it at a Christmas rush problem, despite knowing it was a custom issues and that is very disappointing.

9 de dezembro de 2024
Avaliação não solicitada
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Resposta da The Knights Vault

Thank you for your feedback, we’re sorry to hear about the customs issues and the delay with your order. We appreciate your patience and will work to improve our processes to avoid similar situations in the future ⚔️

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