The Little Keepsake Company Avaliações 

Thank you so much guys. I placed an order for one of the charms with the handprint on, it is exactly what I wanted. Couldn’t be happier. The charm is brilliant quality, packaged amazingly, the charm came in a little jewellery box which I thought was lovely. It came super fast as well. I ordered the charm, came within 2 or 3 days !! The staff at this company are amazing, I had contacted the customer service team looking for a little advice on the handprint I wanted to use. Customer service team were kind, friendly, polite and more than happy to help me. It is a breath of fresh air to receive kindness from staff especially after somewhat of a diabolical experience at another company.

Great company, great staff and beautiful jewellery. Thank again guys xx

I placed an order on Thursday 15/8/24 of three items for my daughter’s 18th birthday, a pair of earrings from her little sister & two bracelets.
We recently lost my mum, my daughter and her grandma were incredibly close, so this first birthday without her, especially such a big milestone is going to be tough. So I ordered a personalised handwritten bracelet with a charm.
I was nervous about making an error ordering through the website and uploading images of my mum’s handwriting so emailed and then spoke to Gabby at TLKC. She was so compassionate, kind, professional & helpful. She helped me at every step and got the order placed.
I was surprised when it arrived today, just two days later and I couldn’t be happier with the quality of the items and the engraving of my mum’s writing. It’s spot on.
I can’t recommend TLKC highly enough or Thank Gabby enough for her help in such a special gift.
Really pleased with the Jewellery and the service.

Paid for next day delivery didn’t come for 3 days. Clearly states on purchasing next day delivery £10 if done before 3pm. Customer service didn’t apologise, didn’t refund the delivery fee, they stated it’s only on working days however it clearly does not state that on purchasing.

I’ve just received my bracelet I ordered last week that has my mum’s handwriting engraved on it. It’s absolutely beautiful.
It had taken me a few weeks to decide what piece of jewellery I wanted. I was in two minds of whether to get sliver or gold. Then one day whilst checking, I saw the sterling sliver/rose gold ball chain bracelet with the heart charm.
It’s prefect for me.

I have ordered and just received today, a couple of personalised pieces of jewellery and, with both items, I am so pleased with them, and how quickly they were produced.
Thank you so very much The Little Keepsake Company 👍

Ordered necklace, it came within 2 days. It is as described. I had need to get in touch with the company as the necklace had become tangled in transit, definitely Royal Mail, not Keepsake Company fault. I left a message on the voicemail but decided to email to attach a picture of the problem. As I'd sent the email my call was returned. The lady checked my email, apologised and immediately sent me a returns label. I sent the necklace back and received a replacement within a few days. Excellent value, excellent service, excellent experience. I ordered the St Mary Rosary Necklace. Its dainty yet sturdy. I usually always check Trustpilot before buying from a company. Most definitely a 5* review from me

Items are flimsy and not as described, they seem to be for children NOT adults.
Poor customer service

I placed an order for a personalised necklace, as a gift for my daughter, on 10-3-2024. Little Keepsake Company email confirmed my order completion on 11-3-2024, an extremely fast response.
Necklace received on 13-3-2024. (I needed to delay Royal Mail delivery by one day.)
My Daughter shared an image of the heart pendant with me, correct letters and date but not the standard font as stated on their website.
Silver chain twisted and knotted, this needed to be straightened. Positively, the heart pendant is a good size.
I sent two emails to customer services team, on 13-3-2024 (automated responses received) asking for an explanation about their error. They only offer two font choices on their website.
Update, Little Keepsake Company have now responded, apologising and explaining they will supply the corrected engraved font.
So a positive result, Thank you.

Great products and service

I've had a few beautiful pieces from this shop and had a bracelet for Christmas. I got in touch last week to ask for a quote to fix the bracelet I had broken. Not only did they offer to replace the broken bracelet and swap my charms over, they paid for the postage both ways too. I've never experienced customer service of this level before. I cannot recommend them highly enough 💗💗💗.

I have just received a beautiful bracelet with my late husband’s writing on the heart.
I have no issues with my order but still to wear the bracelet.

Order arrived in time and items were as described. Customer service was excellent, (Laura) they could not have done any more to help me. All my questions were answered promptly and they were extremely helpful. Thank you for such great customer service

I ordered a few bracelets for Christmas presents. One broke after a week a she caught it on something, and when I emailed to ask if it could be fixed I was sent an immediate replacement with no fuss whatsoever. I was also sent the postage to return my broken bracelet. I am sad for the other customers who for whatever reason did not receive the excellent customer service I did, I can only go on my personal experience. I will use this company again.

I’ve brought quite few bracelets present and for me all different designs I won’t buy again from them I’m on my 4th bracelet they just break off not happy you don’t get any response from them there only 6 mths old

Can't give a lower review, disgusted that my money lefty account over 6 weeks ago and no bracelet. No response to my emails. Continuously bombarded the emails to buy more. Could not be less impressed. Do not recommend.

The seller messed up my Etsy order by sending 2 totally different necklaces to the one that I had ordered as a Christmas present for my wife. I tried phoning The Little Keepsake company multiple times to try to rectify the problem but nobody answered the phone, I sent an email which was ignored, I sent a follow up email which was also ignored, they only responded when I made a complaint through Etsy, they finally responded and after sending the 2 incorrect necklaces back I received a refund. I would advise people to avoid using this company if you are able to find the same goods elsewhere.

Avoid at all costs!
I ordered a personalised silver necklace on 4th January and paid next day delivery. It still hasn’t arrived, I’m so disappointed I put in the address accurately and even paid via PayPal so address is automatic and the Royal Mail link they gave me said it hadn’t been delivered due to wrong address which is ludicrous. I have sent 5 emails within this time frame (14days) and no answers. I’ve tried ringing no answer. I’ve left my details to contact and still nothing. I will not be using this company ever again nor promoting it to anybody. If I could rate it 0 out of 5 I would!

I purchased two bracelets in October 2023, within 2 months the attached star/heart has fallen off and I am unable to re attach- I have emailed them now on two occasions and they are ignoring me- Sending me plenty of sales emails though- Never use them again.

I have ordered from this place on 3rd January. Still awaiting my order. Emailed for an update, no response. Received an email asking me to review my product, how can I review a product/company when it still hasn't been delivered. I definitely won't be using this company again