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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

What a truly disgusting web site. It’s totally illogical and more frustration in life. And they say treat them with respect while treat us like morons dishing out more trash in a passive aggressive to... Ver mais

Avaliado com 1 de um total de 5 estrelas

The “chat” appears in the bottom right hand corner, and clicking on the “x” doesn’t stop it from reappearing 5 seconds later. Disabling this in Settings achieves nothing. It is the equivalent of being... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve had absolutely no issues with the The Lott App it’s been smooth, reliable, and easy to use every time. Everything works just as it should, which makes the whole experience enjoyable and stres... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Terrible app, ridiculous to navigate, keeps bouncing around, never sends results to email or alerts , always have to re enter username and password even though i saved via fingerprint, always asking t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Eventos e Entretenimento

Escrito pela empresa

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


Informações de contato

1,7

Muito Ruim

O TrustScore é 1.5 de um total de 5

512 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 69% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Why sydney nsw why never Victoria…

Why sydney nsw why never Victoria northern suburbs ? Just saying a lot of starving Morgages out here make someone a winner and u might just see hope

7 de novembro de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hello, there may be an increased numbers of winners from a certain state due to the population being larger. You can read all about our many winners on our Real Winners blog, here: https://www.thelott.com/real-winners. Thanks

Avaliado com 1 de um total de 5 estrelas

its plain and simple if the lott is not…

its plain and simple if the lott is not a fraud then televise all draws live not pre recorded and dont give rubish excuses for me i think its all computer generated numbers now just like keno what do you think?

10 de outubro de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hello, thanks for making contact with us. All of the Lott’s draws for Saturday Lotto, Monday & Wednesday Lotto, Oz Lotto, and Powerball games are recorded ‘live’ at Channel 7 Studios post the draw being closed. Government regulators supervise every draw that draw admin staff conduct at the studios. These draws can be seen on 7TWO at approximately 8:30pm AEST on the night of the official draw and also on the Lott’s official Youtube channel here https://www.youtube.com/channel/UCx6gqcHRMwhZ2703pDuExBQ

The Lott’s daily games, Set For Life and Lucky Lotteries draws are not conducted at the Channel 7 studios, you can find out about where and when to review results for these games here https://www.thelott.com/results/get-results

Avaliado com 1 de um total de 5 estrelas

Terrible app

Terrible app, ridiculous to navigate, keeps bouncing around, never sends results to email or alerts , always have to re enter username and password even though i saved via fingerprint, always asking to veryify. Not a trusted App from google play and or Samsung. Can't withdrawl money, but never win anyway. Tried to uninstall on home screen and wouldn't let me. Ill stick to ozlottery thanks.

27 de setembro de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hi Jake, thanks for reaching out to us here. Google’s policies don’t allow our purchasing App to be in the Play Store, you can watch our step-by-step video on how to install the Lott app on your Android device in just 4 quick steps https://www.youtube.com/watch?v=iLMN4sX9uCc&feature=emb_title. You can also review all of our app functions here https://www.thelott.com/play/app. Many thanks, The Lott.

Avaliado com 1 de um total de 5 estrelas

Can’t withdraw my own money!

Can’t withdraw my own money! Money sitting in the account unused and deposited from my bank account I can’t get back because you can only withdraw “prize winnings”. So even though I’ve made no purchase of a ticket, therefore the money is still mine and in my account I can’t withdraw it back into my bank account. Robbery and a scam.

24 de setembro de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hi Max, thanks for your query. If you have deposited funds and haven’t turned them over (so spent and won the money back), you’re unable to withdraw the funds without giving the Lott’s customer service team a call on 131 868.

Avaliado com 1 de um total de 5 estrelas

It is not easy to win at all in any of…

It is not easy to win at all in any of the games. Lott advertisments appear that it is easy to win but contrary is not because the odds against i understand are 200 million. Lott doesn`t show clearly that information about odds because if people saw it less money would be grabbed by Lott.
So, it`s time Lott became honest and showed the community the odds clearly.
In a lifetime only a minute number of people maybe could win large. Terry

21 de setembro de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hi Terry, the odds for each of our games are readily available on our website. Just select the relevant game from the home page and click on the 'How To Play' tab, the odds will be available under the 'Winning Combination' section. You can also read all about our many division 1 winners, here: https://www.thelott.com/real-winners. Thanks!

Avaliado com 1 de um total de 5 estrelas

Terrible service

Terrible service, I’ve been waiting for a response for my second email to them and I’m having no luck. I’ve called twice but they can’t help until the support team get to my email to verify my account.

20 de setembro de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hi Sharnee, thank you for getting in contact here. Our customer service team would like to assist you with your query, please check your inbox for a message from the team.

Avaliado com 1 de um total de 5 estrelas

Really bad app

Really bad app! Tried to buy Powerball and App kept say error and unable to process, so would try again and same thing would happen, a red error message, so this kept repeating until App said ticket bought successfully. Went to check results afterwards and was shocked to find my account was almost depleted, and got charged EIGHT times, once for each so called failed error to buy ticket. Disgusting really.

20 de setembro de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Good Morning Robert, thank you for getting in contact here. Our customer service team would like to assist you with your query, please check your inbox for a message from the team.

Avaliado com 1 de um total de 5 estrelas

Attempting to verify my account for…

Attempting to verify my account for over a week. Called today only to be told the office isn't even open today (Thursday) and to call after 0800 tomorrow. Absolute joke. Happy to take my money to deposit but won't even let me withdraw that money back to my bank without verification. Yet won't let me verify. Pathetic

18 de setembro de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Good Afternoon Ashley, thank you for getting in contact here. Our customer service team would like to assist you with your query, please check your inbox for a message from the team.

Avaliado com 1 de um total de 5 estrelas

Inequitable

I stopped buying as there is too great a difference between first prize and second prize. Much better the draw where eight win a million won't ever buy again under current format

3 de setembro de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Good Morning Fay, we frequently hold special event draws which give a larger number of people the opportunity to win a share in the first division prize pool. This weekend gone was our February Superdraw which saw seven people take home $2.5 million! You can read all about it here: https://www.thelott.com/real-winners/saturday-lotto/superdraw-saturday-delivers-big. Thanks!

Avaliado com 1 de um total de 5 estrelas

THEY TOOK MONEY OUT OF MY ACCOUNT WHEN…

THEY TOOK MONEY OUT OF MY ACCOUNT WHEN I HAVE NOTHING TO DO WITH IM NOT EVEN PLAYING ANY OF THEIR GAMES AND ALL OF SUDDEN THEY DECIDE TO TAKE MONEY OUT MY ACCOUNT THEY TOOK LIKE $25 FROM MY ACCOUNT SO I CONTACTED THEM AND SAID TO THEM THAT THIS HAS HAPPEND AND I SAID TO THEM THAT I WANT MY MONEY BACK IN MY ACCOUNT AND HOPING THEY WILL PUT MY MONEY BACK IN MY ACCOUNT IF IT DOESNT HAPPEN WILL EITHER CALL MY BANK TELL THEM THAT THIS HAS HAPPEND OR I WILL CONTACT THE LOTTERY PEOPLE AND TELL THEM THAT THEY HAVE TAKEN MONEY OUT OF MY ACCOUNT

28 de agosto de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hi Ramesh, thank you for getting in contact here. Our customer service team would like to assist you with your query, please check your inbox for a message from the team.

Avaliado com 1 de um total de 5 estrelas

Not sure whether they are legitimate

I joined online because I did not play for a few days the account was closed
I rejoined using another email. Again the account was closed although there was a balance on the account.
Sent many emails and called the number on their website had no reply to either. Seems like i will have to take a loss.

31 de julho de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Good Afternoon Ronnie, thank you for getting in contact here. Our customer service team would like to assist you with your query, please check your inbox for a message from the team.

Avaliado com 5 de um total de 5 estrelas

Great app..

Great app... Good experiences..

18 de julho de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hi Wayne, thanks for the feedback on the Lott app. Hoping to deliver you with many more exciting lottery experiences in the years to come.

Avaliado com 1 de um total de 5 estrelas

VERY BAD COMPANY \ WEBSITE KEPT SENDING…

VERY BAD COMPANY \ WEBSITE KEPT SENDING ME EMAILS ASKING FOR ME TO GIVE THEM MY ID PASSPORT OR DRIVERS LIC ETC. THEN THEY CLOSED MY ACCOUNT SAID THAT THEY HAD TAKEN ALL THE MONEY IN THE ACCOUNT BECAUSE I DID NOT GIVE THEM MY NSW DRIVERS LIC AND PASSPORT DETAILS. RANG THE PHONE NUMBER WAITED FOR AN HOUR NO ANSWER RANG AGAIN GOT THROUGH LADY TOLD ME I WAS BREAKING THE LAW BECAUSE IF I WIN ANY MONEY THEY WOULD NEED TO GIVE MY DETAILS TO THE TAX OFFICE.....?
THE WHOLE THING IS A SCAM I THINK AVOID.

22 de junho de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hi Phil, thank you for getting in contact here. Our customer service team would like to assist you with your query, please check your inbox for a message from the team.

Avaliado com 1 de um total de 5 estrelas

THEY NEVER ANSWER PHONE SO YOU CAN VERIFY YOUR ACC

I have been trying to contact them to verify my account for myself and my son and never answer! Now they have blocked our accounts! FFS IF YOUR GOING TO HAVE SOMETHING LIKE THIS RUNNING RUN IT BETTER! YOU SHOULD NOT HAVE TO VERIFY IT UNLESS YOU WIN A LOT OFF MONEY! ITS THEIR FAULT YOU CANNOT PLACE YOUR BET! ESPECIALLY WHEN YOUR SICK AND CANT GET TO THE BLOODY SHOPS 🤬

4 de junho de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hello Chrissy, thank you for getting in contact here. Our customer service team would like to assist you with your query, please check your inbox for a message from the team.

Avaliado com 1 de um total de 5 estrelas

While overseas the app will not let me…

While overseas the app will not let me log into my account to buy tickets very disappointed

20 de maio de 2019
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hi Gordon, due to government regulations we're unable to offer lottery products overseas so your account won't work while you are abroad. In future if you're travelling, we recommend purchasing an advanced entry. Thanks

Avaliado com 2 de um total de 5 estrelas

CANNOT DOWNLOAD TRANSACTIONS TO EXCEL AS BEFORE

I used to be able to download, to Excel, all my account transactions for a specified period, BUT NOT ANY MORE.
How am I supposed to check if my account balance is correct as shown in the Thelott's website?
I NEED TO DO THE FOLLOWING:-
1 - First check if the "wins" shown on the website are correct for my account and note the value of my winnings. THEY SHOW THE WINS BUT ONLY TO JUNE 2018, AND THEY DON'T EVEN SHOW WHICH GAME WON.
2 - Then check if my winnings have been credited to my account.
3 - Check if the deposits for playing agree with my bank statement.
4 - Check the balance on the website with my calculated balance.
I USED TO BE ABLE TO DO ALL THIS FROM ONE PAGE ON THE WEBSITE. NOW - ITS VIRTUALLY IMPOSSIBLE TO DO.
NOT GOOD ENOUGH FOR A BIG COMPANY. ALL BANKS, SHARE TRADING, ETC... ACCOUNT WEBSITES ALLOW YOU TO DOWNLOAD TRANSACTIONS TO EXCEL.

17 de maio de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

TOTAL IGNORANCE!!!

TOTAL IGNORANCE!!!! IM STILL WRITE TO THIS PEOPLE WHAT THEY ARE WORKING FOR LOTT, THEY CHECK MY MESSAGE THEY DONT ANSWER!!!! LAST TIME I WRITE TO LILLY AND SHE GET TIRED TO ANSWER ME!!!! IN LAST FOUR DAYS IM STILL WRITING EVERY DAY TO GIVE MY MONEY AND THEY DONT GIVE SH...T ABOUT ME!!!!! THEY HAVEN GOT ANYTHING!!!! YOU LOSE YOUR MIND ONCE YOU ARE IN!!! THE SAME LIKE BETTING!!!!! ASKING NON STOP, SEE THEM CHECKING YOUR MESSAGE AND THATS ALL!!!!! BE WARE MY FRIED!!!! READ PROPEL ALL THE BAD COMMENTS, !!!!! IGNORE THE GOOD ONE!!!! IM TELLING YOU TOUCHING MY HEART!!!! DOSE ONE ARE FAKE!!!! IN THE BEGINNING I BELIEVE AS WELL AND NOW FROM SECOND JANUARY IM CRYING TO GET MY MONEY BACK!

3 de maio de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

i think its a scam

i think its a scam, even with government "oversight" the government is corrupt and this is a private company. where are all these phantom "winners"?? sounds like fraud. i bought $1500 in tickets every week for 10 years and NEVER ever won more than $30. 350 tickets on lotto today and won a single div 6 for $10.65!!!! suspect MAJOR FRAUD

20 de abril de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst Site on the WWW - bar none

Every page has to be "refreshed" to download all of the information. The banner states "Here is your ticket" but there is no ticket or numbers played. Another states you can make contact by email via the "button below" but there is NO BUTTON BELOW.
Frustrating, poor performance and wrong information. it's a pity there is no competition.

20 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

One thing I don't understand is most of…

One thing I don't understand is most of the Instant Scratchie ticket's are being won by people getting the ticket as gifts from someone else or by some stranger on a holiday or something. Other lotto winner's are commonly people who happened to buy a game off the change from their grocery shopping or people who chose their birthday numbers of family members and so forth. Don't you think not that these stories are getting a bit too rusty and lottery official's should come up with something new for a change. I'm sure you guys can do better than that...

12 de fevereiro de 2019
Avaliação não solicitada

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