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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

What a truly disgusting web site. It’s totally illogical and more frustration in life. And they say treat them with respect while treat us like morons dishing out more trash in a passive aggressive to... Ver mais

Avaliado com 1 de um total de 5 estrelas

The “chat” appears in the bottom right hand corner, and clicking on the “x” doesn’t stop it from reappearing 5 seconds later. Disabling this in Settings achieves nothing. It is the equivalent of being... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve had absolutely no issues with the The Lott App it’s been smooth, reliable, and easy to use every time. Everything works just as it should, which makes the whole experience enjoyable and stres... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Terrible app, ridiculous to navigate, keeps bouncing around, never sends results to email or alerts , always have to re enter username and password even though i saved via fingerprint, always asking t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Eventos e Entretenimento

Escrito pela empresa

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


Informações de contato

1,7

Muito Ruim

O TrustScore é 1.5 de um total de 5

512 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 69% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

$2 Lucky Lotteries

the $2 Lucky Lotteries, the odds are supposed to be 1 in 23. Well, I've purchased over 240 numbers in a single draw and only won 2 free tickets. The Lott capped these tickets so people can only purchase 10 numbers at a time to make the odds more fair for players. It hasn't worked, the same people keep winning the major $100,000 prize. Something is off with this game.

24 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Disgusting payouts.

I think it is about time, that there is a minimum amount paid for wins. Instead of paying millions of dollars on first prizes share more for the lower ones. I paid $15.15 for Saturday's lotto and received a $7.90 payout. Lotto seems to have excuses for raising the costs, but the winnings are getting lower. I use to play Mondays, Tuesdays, Wednesdays, Thursdays and Saturdays. I, now play, Saturdays and maybe a Powerball, but I'm thinking, maybe none at all.

1 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

BURN CA$H FLU$H LIE$💰 💰 💰 💰 💰 💰 💰

We all out here buying lies printed on tickets year after year so when you burn the cash always remember to flush the toilet right after. Pray you escape the monotony of everyday life to be able to read my comment laughing. 🧻🧻🧻🧻🧻 😂 #blesstrump

25 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

BEWARE of This LOTT

I received an email from these intrusive SHONKS advising they have temporarily suspended my account as they felt (made a decision on my behalf) that my recent ticket purchases raised red flags and they were concerned about my welfare. I rarely used The Lott and usually only purchase tickets when there is a massive prize on offer. The email I received I found offensive and so personally intrusive that I have requested they permanently close my account. Absolutely disgraceful actions on their behalf on controlling how I spend my money under the guise of caring for my welfare. An absolute crock of B/S. Creating a problem that didn’t exist so typical of our dysfunctional government. Do yourself a favour and find an alternative should you want to play lotteries online in privacy. Complete breach of my privacy and personal affairs. Shameful Grubs

12 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hello Danny, please call our customer care team on 131 868 and they will be able to assist you with this.

Avaliado com 1 de um total de 5 estrelas

Rip off

When dose Vic ever get a win NEVER! Just QLD or NSW i find this very discriminating. Wonder Why ?? Never fair to any state just to 2 out of the 5 states. Get the act together! Start Sharing the prizes around.

7 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Garbage Website and App

Garbage Website and App. "Reset your password to lift your lock out" except that doesn't work. Always down when you want to login. Just go for a walk to the News Agent. These guys aren't spending their revenue on better development or servers.

6 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Thanks for taking the time to pass on your feedback. We will pass this on.

Avaliado com 1 de um total de 5 estrelas

This company has useless phone service.

This company has useless phone service.
No human answer..only messages that do not assist elderly callers.
No Call Back to me offered.
I AM DISSATISFIED AND FRUSTRATED
AND A FEELING OF DISTRUST.

16 de janeiro de 2025
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hello Ron, thanks for taking the time to pass on your feedback. Please feel free to email socialmedia@thelotterycorporation.com and we can assist you.

Avaliado com 1 de um total de 5 estrelas

General Feedback

Due to my profession, I don't allow location services to be active on my devices. It was disappointing to discover that users cannot functionally use the app without active location services. So I'll continue to log in online through the website instead or purchase tickets instore. I've been a players club member for decades and I fail see any benefits today in being a registered player. For those who never win, that is the majority of player's club members, they never get a phone call. There is no other perks or bonus to being a registered player. Also, what is up with all the multiple lucky lottery winners? Last year a few people won multiple prizes of $100,000 there does appear to be some bias in that system. One can understand the odd lucky person winning two prizes years apart but one person won it 3 times in the past few years and others won it weeks and months apart. The Lucky Lotteries game system is electronically selected so there must be some unknown bias occurring within its algorithms to have that occur so frequently. As for Oz Lotto, the additional numbers were meant to generate higher prize pools but that doesn't appear to have happened much either since the change came into effect. I think instead of the App The Lott really needs to focus on better training for instore retail merchant staff. The number of sellers who don't know how to use their Lott machines in NSW is high. As a customer, I often have to talk retailers through the process of how to use the computer to manually select tickets and I've never sold lotto tickets before myself. That is poor front line quality of service.

14 de janeiro de 2025
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Thanks for taking the time to pass on your feedback. We will pass this onto the relevant teams.

Avaliado com 1 de um total de 5 estrelas

Dreaming of Winning… Never!

Been buying the tickets for over 10 years by the counters or on the app and never win! They choose their own winner through people who work in Lott company! It a conspiracy!

ps. Sure you will pass it on… that all you answer to everyone…

18 de novembro de 2024
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Thanks for the feedback. We will pass this on.

Avaliado com 1 de um total de 5 estrelas

Beware of the unwanted ongoing Lott ticket charge to your account

I never take ongoing Lotto tickets but a week ago my account was debited $17+ over the past 4 weeks in the Saturday draw.I have never taken an ongoing ticket.

I reported this over a week ago but there has been no response. I reported this as advised a week ago.

I'm an older person and IMO I may have been entrapped into this by The Lott's site. Perhaps the Lott should make it clear if a person inadvertently hits this "ongoing" button with an alert that the ticket is ongoing and not a "one off". I have only buy "one off" tickets over the past 10 years.

4 de novembro de 2024
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Thanks for the feedback Brian. Please call our customer care team on 131 868 and they will be able to assist you.

Avaliado com 1 de um total de 5 estrelas

Stay Away from this scam! Protect your family!

The Lott is a scam! It doesn’t choose winners for its big prizes from the general population. The most you will ever win is the lowest prizes of up to $500 maximum! Don’t let your parents or grandparents be fooled and waste their money on this rubbish scam! It selects winners from family members and relatives of those working in the lottery office. An audit needs to be conducted of past winners!

3 de setembro de 2024
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Thanks so much for your feedback. We will pass this on.

Avaliado com 1 de um total de 5 estrelas

After waiting for my account to be …

After waiting for my account to be verified by sending a photo of my energy account I am still waiting and cannot get through on the phone number provided 131868! This morning wait time was 70mins. Ridiculous!
I won’t be using this service again! By the way I I cannot withdraw the money owed to me because of this.

27 de maio de 2024
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hello Fran,

Sorry to hear this. We are experiencing longer wait times off the back of last weeks high jackpot. Please try calling our customer care team on 131 868 or emailing this email. customersupport@thelott.com. Hope that helps.

Avaliado com 1 de um total de 5 estrelas

This Company Is Dishonest

After winning a small sum, they asked me to verify my ID. I submitted a NSW driver's license. After two months, I am still unable to access my winnings or account. I tried calling them several times, but after wait times of 20+ minutes, I was unable to speak with anyone. It looks like a scam to steal their customer's money.

7 de maio de 2024
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hi San, so sorry to hear this. We require verification to ensure the safety and security of your account. Please feel free to try emailing customersupport@thelott.com. Thankyou for your feedback we will pass this on.

Avaliado com 1 de um total de 5 estrelas

Algorithms

I believe your current machines can be rigged when you want to rig them. I’m not stating this is true, it’s just my belief. Will you revamp all your lotto draw machines back to basic bingo style barrels that are hand drawn that can’t be rigged to give your customer base peace of mind, and if not why not?

3 de maio de 2024
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Thanks so much for your feedback, we will pass this on.

Avaliado com 5 de um total de 5 estrelas

Fantastic website

Fantastic. Love it 😀

26 de abril de 2024
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Thanks so much for your feedback Sandra, we will pass this on. Have a great day.

Avaliado com 1 de um total de 5 estrelas

just amazing

ID verification by The Lott is so fast that it emits a sonic boom, blink and you'll miss it! I thought processing my documents for more than 7 months was a bit weird, but someone here has written that The Lott couldn't finish verifying their identity after 2 YEARS, and you somehow pretend it's a commendable thing and make zero effort to solve their problem. I don't think any other online platform would do it, it's just absurd. The telephone helpline to nowhere and the helpfulness of the Lott responses here is on par with ID verification and numerous issues in your application.

5 de abril de 2024
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hi Irene, So sorry to hear this. We try to make our verification process as fast, safe and secure as possible. We appreciate the feedback and will pass this on.

Avaliado com 1 de um total de 5 estrelas

15- 30 years ago I used to spend $20…

15- 30 years ago I used to spend $20 per week and actually had some good returns (once won over $19,000), however over the last ten years I have been in a syndicate spending $40 each week and have not won anything of value over $40 and even then very rarely. The small wins under $20 are frustrating. Something has happened to this organisation since privatisation and it is not good.

17 de fevereiro de 2024
Avaliação não solicitada
logotipo da The Lott

Resposta da The Lott

Hello,

Thanks so much for your feedback. We are always trying to better ourselves so we will pass this on.

Have a great day.

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