The Lowe Group Avaliações 

123
•
O TrustScore é 4.5 de um total de 5

4,5

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Avaliado com 5 de um total de 5 estrelas

The Lowe group have been so easy to contact and very helpful with everything I’ve needed support on while I’ve been living in one of their guardianships. It was quick and easy to move in, to change ro... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great communication and customer service. Freddie was really helpful answering a lot of questions and queries and responded fast. It made the whole process run really smoothly and comfortably. Also... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Freddie and the team in the office made the whole process very easy for me throughout a stressful time in my life. Booking the viewings was very simple, the tour was detailed and the process of on boa... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I found Lowe Group to be very understanding and helpful to my accommodation needs. I had to.move out of my previous accommodation at very short, but Lowe made sure I could move in prior to my deadli... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Companhia gestora de propriedade

Escrito pela empresa

We deliver cost-effective, innovative solutions to managing vacant properties, which create social impact and support local communities.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

123 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(123)

27 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fantastic service would highly…

Fantastic service would highly recommend.

18 de maio de 2025
Avaliação não solicitada
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Resposta da The Lowe Group

Thanks so much! We’re really glad you had a great experience and appreciate the recommendation.

Avaliado com 5 de um total de 5 estrelas

I was lucky to live as a licensee under…

I was lucky to live as a licensee under Lowe; I stayed with them for two years.
I got a job in London, and I did not realise how difficult the housing situation was. Thankfully, I found Lowe, and I had a great experience with them. They usually resolved problems immediately.
There were some minor issues during my stay, but I can say Lowe is a reliable company. If I return to London, I would consider staying with Lowe again.

23 de setembro de 2024
Avaliação não solicitada
logotipo da The Lowe Group

Resposta da The Lowe Group

Thank you so much for your kind words! We’re really glad we could be part of your journey in London and help make the transition a little easier. It’s great to hear you had a positive experience over your two years with us and we appreciate your recognition of our efforts to resolve any issues quickly.

We’d absolutely love to welcome you back if you return to London — you’ll always be part of the LOWE community! 💙

Avaliado com 5 de um total de 5 estrelas

Working with The Lowe Group

We have worked with The Lowe Group for the past number of years and have always found their team to be professional, responsive and efficient. Their attention to detail makes our job as a contractor much easier and working together, contributes to the success of the relationship. We would have no hesitation recommending The Lowe Group to anyone that requires property management services.

1 de abril de 2025
Avaliação não solicitada
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Resposta da The Lowe Group

Thank you so much for the lovely review! We have really loved working with all your team - thank you very much for always doing such a professional and effective job. Looking forward to continuing to work with you all in the future.

Avaliado com 5 de um total de 5 estrelas

Great to work with

We work closely with Lowe Guardians at many of their properties on an ongoing basis and find them helpful, efficient and professional.

1 de abril de 2025
Avaliação não solicitada
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Resposta da The Lowe Group

Thank you so much for your kind words! It's always a pleasure working with you and we're so glad to hear you've had a positive experience with our team. We really value the ongoing relationship and look forward to continuing to work closely together across our properties. Thanks again for the lovely feedback!

Avaliado com 5 de um total de 5 estrelas

Happy Guardian

Great company for more affordable rent in London. I have rented now for over 5years with them in two different properties, and couldn't be happier. Properties come unfurnished, but it allows you to put your own stamp on them as long as your maintaining and upscaling them, any issues I've ever had they have a great reporting app, where most jobs are completed in a matter of days, they keep you updated on all works, great communication via email or telephone and super friendly staff. You get a sense if community as there are normally many more guardians in the buildings which allows you to create a safe space where you can engage and rely on eachother. I've always felt really safe and so far have had a great experience which has allowed me to be independent in a city where otherwise I would not have been able to, I have found my little haven 😊.
Special thanks to Teresa, who always has our best interest, keeps me updated on any outgoing jobs or issues I've had, keeps on top of pending issues, always seems to go above and beyond in her department, liasing with who she needs in order to resolve any issues, maintaining clear communication throughout. Thank you to Katie (inspections) who is very professional, respectful when entering properties and the space she is in, following all the steps to notify me when she is entering, or has done a check in the property, also very friendly. Also thank you to the rest of the team; Jerome, Lauren, Isaac and Grace, who I have liased with on my occasions, who always prioritise, and make a conscience effort to get things sorted professionally and in a timely manner. Many thanks, from a happy Lowe Guardian tenant. ✨️✨️✨️

1 de abril de 2025
Avaliação não solicitada
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Resposta da The Lowe Group

Wow – thank you so much for such a thoughtful and heartfelt review! We're genuinely touched by your kind words and so happy to hear that you've had such a positive experience over the past five years. It means a lot to us that you've found not only a more affordable way to live in London but also a real sense of community and independence – that’s exactly what we aim to provide.

A big shoutout to Teresa, Katie, Jerome, Lauren, Isaac, and Grace – we’re so proud to have them on the team and we’ll make sure your lovely feedback reaches them. It’s great to know the reporting app and communication have made things smooth and stress-free for you.

Thank you again for being such a fantastic part of the LOWE community – here’s to many more happy years ahead in your little haven! ✨

Avaliado com 4 de um total de 5 estrelas

"I feel very lucky to be a licensee…

"I feel very lucky to be a licensee with Lowe Group, residing in a well-maintained and cost-effective property. They truly prioritize their tenants' comfort, always striving to respond promptly to any maintenance issues or other concerns that arise. Their professionalism and efficiency make for a hassle-free living experience. Highly recommend!"

18 de março de 2025
Avaliação não solicitada
logotipo da The Lowe Group

Resposta da The Lowe Group

Thank you so much for your kind words! We're thrilled to hear that you're enjoying your home and that our team's efforts are making a positive impact. If you ever need anything, don’t hesitate to reach out - we’re always here to help!

Avaliado com 5 de um total de 5 estrelas

Overall positive experience

I've been a property guardian with Lowe for almost two years. My overall experience with them was positive: Whenever we had a maintenance issue, someone came to deal with it in a reasonable timeframe.
At some point, we had problems with some inconsiderate neighbours, we reported to Lowe. Based on my previous experience with landlords and other guardianships in London, I didn't expect much but, to my surprise, they dealt with this issue in a very professional and caring manner.
The lady dealing with the maintenance issues was always very responsive and helpful. I always got the impression that she actually wanted to help rather than just getting on with her work.
All in all, I'd recommend Lowe to anyone who understands what a property guardianship is and how it is different to a tenancy.

30 de dezembro de 2024
Avaliação não solicitada
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Resposta da The Lowe Group

Thanks so much for your feedback! We’re really glad to hear you had a positive experience with us and that our team was able to support you, especially when it came to maintenance and sorting out any issues. We always want our guardians to feel looked after, so it’s great to know that came across. Really appreciate the recommendation!

Avaliado com 5 de um total de 5 estrelas

Happy to be with Lowe Guardians

Comprehensive support and care for me as an individual with professionalism from staff at Lowes Guardians.

3 de março de 2025
Avaliação não solicitada
logotipo da The Lowe Group

Resposta da The Lowe Group

Thanks so much for your kind words! We're really glad to hear you've felt supported and well looked after by the team. We always aim to provide a professional yet personal service, so it’s great to know that’s been your experience.

Avaliado com 4 de um total de 5 estrelas

Best amongst them all

I've been a guardian with LOWE for more than 6 years. LOWE is a very good company amongst a generally dodgy landscape (from what I hear from various sources). They are very good at reacting quickly to maintenance issues which is truly the most important thing you need as electricity, water, a working kitchen and shower are really what matters most. As an example, in one instance on Christmas eve, the founder of the company himself helped with an urgent electrical issue - this was 5 years ago and the company has grown a lot since then. They have, in the past, also been effective at reacting quickly to conflict resolution and truly trying to make things work. Other than these aspects, your experience will most likely depend on the building/area you are a guardian in.

3 de março de 2025
Avaliação não solicitada
logotipo da The Lowe Group

Resposta da The Lowe Group

Thank you for sharing your experience - another OG - we really appreciate your support over the years and your very kind words, they mean a lot! It's really important to us that whilst we may grow, those fundamental values from when we started are maintained, so please do let us know if you ever feel like anything changes!

Avaliado com 5 de um total de 5 estrelas

LOWE were very helpful whilst I lived…

LOWE were very helpful whilst I lived in one of their Gaurdinaships in Brighton. Any changes made were quick and direct. I'd like to thank one of they're staff Lauren who made my leaving process very easy.

1 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Taylor has been super helpful and…

Taylor has been super helpful and attentive with her communication. Very happy with how professional LOWE have been so far :)

25 de fevereiro de 2025
Avaliação não solicitada
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Resposta da The Lowe Group

Thank you so much for such a lovely review - Taylor will be thrilled with your feedback - we shall pass it onto her.

Avaliado com 5 de um total de 5 estrelas

Very attentive and professional company

Very clear what needs to be done regarding moving in. Stress free.

18 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Lowe Group

Resposta da The Lowe Group

Thank you for your kind words! We’re so pleased to hear you had an easy move in and hope you have a wonderful time in your new home!

Avaliado com 5 de um total de 5 estrelas

Maintenance issues are dealt with…

Maintenance issues are dealt with within 24 to 48 hours. A positive experience all round.

14 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Lowe Group

Resposta da The Lowe Group

Thank you for your review! If you ever need anything, don’t hesitate to reach out.

Avaliado com 5 de um total de 5 estrelas

It was great living in Lowe group…

It was great living in Lowe group property. They do select the guardians very carefully thats why we got very good house mates. I would highly recommend my friends about them.

13 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Lowe Group

Resposta da The Lowe Group

Thank you for your kind words! We’re so glad you had great housemates. We take pride in our vetting process to create positive and well-matched guardian communities, so it’s wonderful to hear that it made a difference for you.

We truly appreciate your recommendation and wish you all the best!

Avaliado com 5 de um total de 5 estrelas

A top notch guardian company

I am just coming up to a year with Lowe, as a guardian in a Grade II listed building and I cannot say enough good things about the company. From the start of the process with Joseph to the moving in and working with Teresa living here so far has been a breeze! Teresa has always been very professional and responsive to emails and very helpful.

To address a few of the negative reviews I can confirm that - in accordance with our License Agreements - we are always notified of property inspection at least 24 hours in advance, and attendance cards are left in each room. Maintenance requests have been attended to quickly and professionally and we always know when a contractor is attending.

As to the comment about "market rent" being charged, that could not be further from the truth in my area. My license fee is almost £500 a month less than what my previous private landlord was charging. True I do not have a private kitchen or bath but it is well worth it to save on rent, utilities and council tax.

We have a very good group of licensees, thanks to the solid vetting process used. This includes all the standard checks including employment verification, right to rent, etc.

I hope to remain in this property a long time, but if not then I know there are a number of other wonderful Lowe properties and I will not hesitate to moving to a different building just to remain with Lowe!

10 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Lowe Group

Resposta da The Lowe Group

Thank you so much for your thoughtful and detailed review! We’re delighted to hear that your experience as a guardian has been so positive and that you’ve felt well-supported throughout your guardianship journey.

We also really appreciate you addressing some common misconceptions about property inspections, maintenance, and affordability. Transparency and fairness are at the core of what we do, and it's fantastic to hear that our processes—whether it’s giving advance notice for inspections, handling maintenance requests efficiently, or ensuring guardianship remains an affordable housing solution—have contributed to your positive experience.

It’s also wonderful to hear that you’ve found a strong sense of community within your property, and that our vetting process has helped create a great living environment. We truly value guardians like you and hope you continue to enjoy being part of the LOWE community for as long as you choose to stay with us.

Thanks again for your support and recommendation—it means a lot!

Avaliado com 1 de um total de 5 estrelas

Mark and avoid

My experience with Lowe Group Guardianship has been deeply concerning. The company frequently disregarded residents' privacy by entering the property while people were in the shower, demonstrating a lack of respect for personal space. Additionally, they often brought unknown individuals into the flat without any record of who these people were, raising serious security and safety concerns.

The property was also plagued by clear signs of drug use, which was not adequately addressed by the guardianship company. Furthermore, the location was used as a forwarding address for a limited company, which added to the chaos and lack of oversight. Overall, the management was exploitative and neglectful, failing to provide a safe or respectful living environment.

1 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Lowe Group

Resposta da The Lowe Group

We appreciate feedback from all of our guardians, past and present, but we must address the inaccuracies in your review. This is now the third negative review you have left us since moving out in July 2024, and while we understand that not every experience will be perfect, we do want to ensure the facts are represented accurately.

Firstly, you are not our CEO, Tim Lowe, despite the name used on this review. Secondly, any post received at the property was addressed to the owner, not LOWE, and we have no control over external mail services.

Regarding property visits, we always maintain a clear and recorded log of who enters any of our sites. These site visits are outlined in our licence agreements, which every guardian acknowledges before moving into a LOWE-managed property. Additionally, we have no record of any guardian from the flats in question raising concerns about drug use, and had this been reported, we would have taken appropriate action.

We take all concerns seriously and remain committed to providing safe, well-managed spaces for our guardians. If you would like to discuss your concerns further, we would be happy to speak with you directly.

Avaliado com 5 de um total de 5 estrelas

The company looked out for me big time

The company looked out for me big time. They really helped me when I was in a sort of negative place after a break up, and needed a place to live without fuss. It was very swift. Easy to apply, easy to get housed. I felt supported, and for a housing organisation, that’s kind of wild. I’m super grateful. I can see that they work hard and try to be as supportive as they have the capacity to be.

9 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Lowe Group

Resposta da The Lowe Group

Thank you for sharing your experience—it truly means a lot to us. We’re so glad we could provide you with a swift and supportive housing solution when you needed it most. At LOWE, we believe that housing is more than just a place to live—it’s about creating stability and community, and we’re grateful to have been able to support you during that time.

Your kind words and recognition of our team’s hard work mean the world to us. We’re always here if you ever need anything, and we wish you all the best moving forward!

Avaliado com 5 de um total de 5 estrelas

I enquired about a property and Taylor…

I enquired about a property and Taylor was amazing to liaise with, she’s very knowledgeable and it was a pleasure speaking to her

31 de janeiro de 2025
Avaliação não solicitada
logotipo da The Lowe Group

Resposta da The Lowe Group

Thank you for your lovely feedback! We're so glad to hear that you had a great experience with Taylor—she’s a fantastic part of our team, and we’ll be sure to pass on your kind words.

If you have any further questions or need any assistance, don’t hesitate to reach out. We’d love to help!

Avaliado com 1 de um total de 5 estrelas

horrible experience in negotiation

3 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Lowe Group

Resposta da The Lowe Group

We’re sorry to hear that this has been your experience, however, we don’t have any record of speaking with anyone under your name.

We’ve reached out for further details so we can understand your concerns, but we haven’t received a response. If you’d like to discuss this further, please feel free to get in touch.

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