I was looking for a pool cover for my daughter and The Magic Toyshop had one that looked suitable at a reasonable price. It arrived in good time, with no excess packaging.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it . Delivery was really quick and items are... Ver mais
A empresa respondeu
Bought a padded lap tray so disabled daughter could use it whilst in bed for eating on her very bad days. Only used a few times and have found that the frame is broken and coming away from the pad. Re... Ver mais
A empresa respondeu
Now here’s a company worthy of its sodium chloride. Acknowledgments seem to come quicker than placing the order. Several times now, the delivery has come next day, but I had to wait, wow! Was it two... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Visiting The Magic Toy Shop is truly as enchanting as it sounds – thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests (yes, really!), whether you’re looking for inside or outside entertainment.
Informações de contato
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, Reino Unido
- 01732866922
- info@themagictoyshop.co.uk
- themagictoyshop.co.uk
4,4
Excelente
713 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really excellent toys at good prices
Bought a fabulous big penguin at the best price anywhere.Postage was fast and I am very happy with the purchase and would recommend to anyone.
20 de janeiro de 2026
Resposta da The Magic Toy Shop
Dear Ann,
Thank you for the 5 star rating, we are pleased to know that you are more than satisfied with your order, finding the Big Penguin fabulous and the delivery to be fast. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Thankyou for your reply i did contact…
Thankyou for your reply i did contact support about not reciving the discount or free gift . And was told i didnt order it . But i tried to buyone so should of been in my basket . Will not be buying again from magic toy shop. As support guy wasnt helpful . Never even repliedabout discound . Also smyths is a lot cheaper anyway . And can buy from there shop so no postage to pay
19 de dezembro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Kerry,
Thank you for your feedback. We are sorry that your initial experience with our support team was frustrating.
We took a second look at your order and identified a technical conflict between the discount code and the free gift selection. To make this right, we have processed a 10% refund to your original payment method.
We apologize for the confusion regarding the checkout process and hope this resolution restores some faith in our service.
Kind regards,
MN
The Magic Toy Shop
GREAT EXPERIENCE
Easy to find the item I was looking for, well described, easy to order and delivery was swift, all in all a great experience, than you.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear William,
Thank you so much for the 5 star rating. We are pleased to know that you are satisfied with your order, finding the item to be well described, easy to order and with great delivery. We appreciate your support and look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Resposta da The Magic Toy Shop
Dear Jayne,
Please accept our sincerest gratitude for the 5 star rating. We are delighted to know that you are more than satisfied with your order. Thank you so much for your feedback, we look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Quality toys
The product I bought ( a large soft unicorn) was of top quality. The service and buying process was first rate. If all the toys from The Magic Toy Shop are this good then I would have no hesitation in buying from them again. Delighted with the experience..highly recommended.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Hello Gerry,
Please accept our sincerest gratitude for the 5 star rating, it means a lot to us. We are delighted to know you are more than satisfied with your order, finding the quality of the large soft unicorn to be great. Your recommendation means a lot to us. Thank you for your feedback, we look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
No response and dangerous toy
I ordered 2 dolls for my daughters and one doll came dirty, stained and filling was falling out of the doll's neck. I emailed them about it and there was no response that's why I decided to write this review. The doll is apparently suitable for 18 months+ however we all know that kids that age still like to put everything in their mouth. The filling is choking hazard and thankfully I am of the parents that check everything in details before giving it to my kids but what about people who doesn't do that? It could be disastrous for someone else. Not to mention the doll makes sound but this piece of plastic is just inserted in the opened type of pocket on doll's chest it's not closed in no ways and we all know kids are playing and undressing dolls. I paid for 2 dolls and one of them is in the bin now because this company never responded to me and I wish I never purchased from them on the first place because the dool is pricey and now I'm at loss. Very irresponsible and I wouldn't trust them. I even have photos of the faulty doll. Don't buy from them .
11 de dezembro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Hello Tea,
Thank you for sharing your concerns. We are sorry to hear about your experience and understand how important product safety is, especially for young children.
We would like to clarify that we did respond to your original message after receiving the images and offered a partial refund. It appears this response may not have reached you, and we apologise for any confusion caused.
All of our dolls meet UK and EU safety standards for 18 months+ use. The sound box is securely placed in a fabric pocket beneath the doll’s clothing, and the plastic tab is included to preserve battery life and must be removed by an adult to activate the sound.
We regret that this matter was not resolved to your satisfaction and appreciate your feedback. In case you still require assistance, please feel free to reach out to our team.
Kind regards,
MN
The Magic Toy Shop
Bibi doll for my granddaughter
Ordered a Bibi doll as a Christmas present for my granddaughter ..was not disappointed when it arrived.. what a beautiful doll..lovely features soft to touch a lovely little well made outfit this special doll came in.. would certainly recommend any little girl will fall in love with this doll.. l decided to order the pram covers set to go with it .. Thsnk you for prompt deliveries on both orders
9 de dezembro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Georgie,
Thank you so much for the 5 star rating. We are absolutely delighted to know that you found the BiBi Doll to be beautiful, with lovely features, soft touch and well made outfit. We appreciate you choosing BiBi Doll for your granddaughter. Welcome to the BiBi community, we look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Great for kids
Item came my son checked it and stated it was fine. Now wrapped up for Xmas, price was good and will order more very soon, thanks
17 de novembro de 2025
Resposta da The Magic Toy Shop
Dear James,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to hear that you are more than satisfied with your order. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Great products
Items are good quality, good price and arrived very quickly! Highly recommend.
22 de outubro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Charlotte,
Thank you so much for the 5 star rating, it means a lot to us. We are pleased to know that you are satisfied with your order, finding the quality, price and delivery of the items to be great! Your recommendation means a lot to us.
Kind regards,
MN
The Magic Toy Shop
Good Service & Price
Purchased a garage bike hoist. Prompt delivery. Not installed it yet but looks good. Very competitive price. Considering buying another.
20 de outubro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Ron,
Please accept our sincerest gratitude for the 5 star rating. We are please to know that you are more than satisfied with your order, finding the Bike Hoist to be good with competitive pricing and prompt delivery. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
I ordered 30 strawberry planters…
I ordered 30 strawberry planters yesterday and they arrived first thing this morning, well packaged and undamaged.
Having tried other planters, I find these the best on the market
27 de outubro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Mr. John,
Thank you so much for the 5 star rating and wonderful feedback. We are delighted to know that you are more than satisfied with your order, finding the strawberry planters to be the best on the market! We look forward to serving you again soon.
Kind regards,
MN
BiBi Doll
The ordering and delivery process was…
The ordering and delivery process was straightforward, and the mini hoover was a perfect birthday present for our twoyear old grandson.
24 de outubro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Hello,
Thank you so much for the 5 star rating. We are delighted to know you are more than satisfied with your order. We are glad to hear that you found the order processing to be straightforward, along with the perfect item. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Rapid delivery and product as described
Rapid delivery and product as described
10 de outubro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Kenneth,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to know that you are more than satisfied with your order, we look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Prompt delivery.
1 de outubro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Pat,
Thank you so much for the 5 star rating and positive feedback. We are pleased to know that you are more than satisfied with your order. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Quality and Value for Money Items
Have purchased from this Company numerous times. The items I have bought are always of excellent quality and are definitely value for money. They arrive super quick and are packaged really well. I most definitely recommend this Company for items for the little ones.
6 de outubro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Jennifer,
We are absolutely delighted to hear that you have ordered from us multiple times and have been more than satisfied each time. We aim to provide our customers with quality items at reasonable prices with quick delivery services. Thank you so much for the 5 star rating. Your recommendation means a lot to us. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Outstanding delivery
Ordered a product on a Friday afternoon and it was delivered on Saturday morning, absolutely amazing!!!
Good prices too. Will definitely use this company again.
Thank you so much
11 de outubro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Darren,
Thank you so much for the 5 star rating, it means a lot to us. We aim to provide us our customers with quality items at reasonable prices with quick delivery services. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Goid experience I found this company
I found this company, efficient, helpful and honest
2 de outubro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Deb,
We are pleased to hear that you had a good experience ordering with us. Thank you so much for the 5 star rating. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Defective product - terrible customer service
The product I ordered - an electronic puzzle game - not only stopped working after about 6 weeks but became incredibly hot and started smoking in my son's hands.
The Magic Toy Shop has not responded to any of my emails on the matter of a refund. Quick to take your money, but clearly not interested when things go wrong.
Take your money elsewhere.
29 de setembro de 2025
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Chris,
We are very sorry to hear about your experience. We have checked our records and can confirm that we have not received any communication from your end regarding this issue.
Please visit our website and use the form available on the Contact Us page to reach our support team directly. Once we receive your details, our team will promptly look into this and assist you with a suitable resolution.
Kind Regards,
MN
The Magic Toy Shop
Order was fulfilled quickly and…
Order was fulfilled quickly and efficiently
Products arrived well packed and the quality exceeded expectations. Lovely. Thank you
17 de setembro de 2025
Resposta da The Magic Toy Shop
Dear Nikki,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to know that the quality of the items exceeded your expectations, along with quick delivery services. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Lovely to browse and see all the things…
Lovely to browse and see all the things they sell. The two items I bought are very good, was packaged well and was a good price.
17 de setembro de 2025
Resposta da The Magic Toy Shop
Dear Mrs. S L Giles,
We are pleased to hear that you found the items you bought to be good, well packaged and reasonably priced. Thank you so much for the 5 star rating, it means a lot to us. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.