I was looking for a pool cover for my daughter and The Magic Toyshop had one that looked suitable at a reasonable price. It arrived in good time, with no excess packaging.
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Veja o que dizem as avaliações
I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it . Delivery was really quick and items are... Ver mais
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Bought a padded lap tray so disabled daughter could use it whilst in bed for eating on her very bad days. Only used a few times and have found that the frame is broken and coming away from the pad. Re... Ver mais
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Now here’s a company worthy of its sodium chloride. Acknowledgments seem to come quicker than placing the order. Several times now, the delivery has come next day, but I had to wait, wow! Was it two... Ver mais
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Detalhes da empresa
Escrito pela empresa
Visiting The Magic Toy Shop is truly as enchanting as it sounds – thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests (yes, really!), whether you’re looking for inside or outside entertainment.
Informações de contato
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, Reino Unido
- 01732866922
- info@themagictoyshop.co.uk
- themagictoyshop.co.uk
4,4
Excelente
713 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great little kitchen
Great little kitchen for my grandaughter who loves it and I loved the price
24 de setembro de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Wendy,
We are delighted to know that you got our kitchen set for your granddaughter who loves it. We aim to provide our customers with quality items at reasonable prices. Thank you so much for the wonderful feedback.
Kind regards,
MN
The Magic Toy Shop
Presents for my granddaughter
The toys I received look great they are a birthday present for my granddaughter I am sure she will love them
1 de outubro de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Gillian,
Thank you for your wonderful 5-star review! We are so glad to hear that the toys look great and will make a perfect birthday present for your granddaughter. We hope she loves them and has a fantastic birthday!
Kind regards,
MN
The Magic Toy Shop
Great gift great service.!!
Great gift great service.!!! My 10yr old granddaughter will love the doll
17 de setembro de 2024
Resposta da The Magic Toy Shop
Dear Hazel,
Thank you for your wonderful review! We are delighted to hear that you enjoyed the service and that the doll will be a great gift for your granddaughter. We hope she loves it as much as you do!
Kind regards,
MN
The Magic Toy Shop
Very quick delivery and good prices
Very quick delivery and good prices. I bought a doll and kit from here, items cheaper than Amazon and dispatched the next day. Highly recommend
20 de setembro de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Rebecca,
Thank you so much for your wonderful review! We are thrilled to hear that you found our prices competitive and that your delivery was quick.
It is always a pleasure to know our customers are happy with their purchases, especially when they find great value with us. We truly appreciate your recommendation and look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Good quality
Easy website to use. Fantastic prices and very speedy delivery. Always well packaged. Only drawback in my opinion - they send far too many adverts out.
14 de agosto de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Margaret,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you found our website easy to navigate, our prices fantastic, and that your order arrived quickly and well-packaged.
We truly appreciate your feedback about the promotional materials; we aim to keep our customers informed but will certainly take your suggestion to heart.
Kind regards,
MN
The Magic Toy Shop
Great service
Great service, very responsive and speedy. Toys as described.
18 de setembro de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Jane,
Thank you for your wonderful feedback! We are happy to hear you enjoyed our service, speedy delivery, and that the toys met your expectations.
Kind regards,
MN
The Magic Toy Shop
Excellent Service
My order was received within a couple of days and I was kept updated when delivery would be. The quality of the items I received was excellent. I ordered a Bibi doll and a set of outfits for her. My granddaughter loves them. Will definitely order from this company again. Excellent customer service.
9 de setembro de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Denise,
We are absolutely delighted to know that your order went perfectly and that you ordered our lovely BiBi Doll and a set of outfit for her, which your granddaughter loved!
You have our sincerest gratitude for the 5 star rating and wonderful feedback. We are glad that you found the quality to be excellent, the process to be easy and with free and fast delivery services.
Kind regards,
MN
The Magic Toy Shop
Quick delivery and lovely Dalmatian dog…
Quick delivery and lovely Dalmatian dog toy. Would use again. Thanks
31 de agosto de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Lynne,
Thank you so much for the 5 star rating. We are delighted to know that you found the Dalmatian dog toy to be lovely and your order was delivered to you quickly. Your recommendation means a lot to us and we are excited to serve you again soon.
Kind regards,
MN
The Magic Toy Shop
🚨🚨🚨SCAM COMPANY 🚨🚨🚨
🚨🚨🚨SCAM COMPANY 🚨🚨🚨
Avoid and DO NOT share credit card details!!!!!
13 de setembro de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Hello Adrian,
First and foremost, I'd like to clarify that our shop uses certified 3rd party service for all payment processing. Secondary, your order was placed through Amazon.
On the 28th of August, you have placed an order with us through amazon for one of our products, as you weren't satisfied with the product, you have decided to return it. However, you have made an error, and instead of returning the correct product, you have returned to us a product purchased from another company.
We have informed you of this fact as of 3rd of September, my colleague has offered you opportunity to retrieve this item by providing us with a shipping label. Additionally, they have informed you of our retention policy.
As we have not received our product back, we were unable to issue a refund. Additionally, as you have not contacted us back in regards of the item you have sent, it was disposed of as per our retention policy. In the future I can only advise that you put more care into the correct dispatch of parcels, as to avoid such situations.
Kind Regards,
Daniel M.
The shopping till arrived but didn’t…
The shopping till arrived but didn’t work, emails back and forth to change the batteries, when I’d put new ones in! Such a faff to return the item, so unhappy customer
1 de setembro de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Victoria,
Thank you for your feedback, and we are sorry to hear about the difficulties you experienced with the shopping till toy. We understand how the back-and-forth can feel frustrating, especially when you have already tried troubleshooting. Your satisfaction is important to us, and we are constantly working to streamline our return process to make it as easy as possible.
If there is anything else we can do to resolve this for you, please let us know. We appreciate your patience and understanding.
Kind regards,
The Magic Toy Shop Team
Resposta da The Magic Toy Shop
Dear Ellen,
Thank you so much for the 5 star rating and wonderful feedback, it means a lot to us. We are glad to know that you found your order to be excellent value for money.
Kind regards,
MN
The Magic Toy Shop
If I could give 0 stars I would
If I could give 0 stars I would , stay away from this seller , brought an outside water feature , took days for the solar panel to charge up despite it being very sunny, the water feature worked for all of 3 days , now the pump has broken and I am not eligible for a replacement, I don’t want a whole replacement just the pump would do but no I’m out of the 30 day return period! Absolutely joke and I’m sure they would feel outdone by if they had spent their hard earned money on something that doesn’t work! Go else where for your goods I know I will next time !
27 de agosto de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Hello,
We are very sorry to hear about the issue you experienced with your water feature. We understand your frustration, and we truly regret any disappointment caused. Our 30-day return policy is in place to ensure prompt resolution of such issues, but we always aim to assist our customers as best we can.
Could you please provide us with your Order ID or any other details regarding your purchase? We would like to look into this further and investigate the matter.
Kind regards,
Momin N.
The Magic Toy Shop
My first order
I ordered for the first time from the magic toy shop
My granddaughter loves her panda's
My experience from ordering to recieveing my item was quick and easy
The communication was spot on,, my item arrived quickly and with care
Would recommend and will be ordering again
10 de agosto de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Samantha,
We are delighted to know that you placed an order with us for your granddaughter. We are even more thrilled to know that she loves her new panda!
We aim to provide an easy ordering process, with quality support and quick shipping services. Thank you so much for the wonderful feedback and recommendation, it means a lot to us.
Kind regards,
MN
The Magic Toy Shop
Placed a order with them never…
Placed a order with them never received, tried to contact them but just keep getting a message to say they're not at work and will contact me in sometime when they are working,, I don't think I will ever hear anything PS ZERO stars
26 de agosto de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear George,
Thank you for your feedback. We apologize for not responding sooner. Our office is closed on weekends, and Monday was a bank holiday.
We have now responded to your messages and are here to assist with any further concerns. We appreciate your understanding.
Kind regards,
Momin N,
The Magic Toy Shop
Fantastic purchases for my grandsons at…
Fantastic purchases for my grandsons at a brilliant price and great quality.
12 de agosto de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Moral,
We are delighted to know that your order went perfectly and that you found the item to be of great quality at a brilliant price. Thank you so much for taking the time out to give us this positive feedback.
Kind regards,
Momin N
The Magic Toy Shop
All went well from start to finish
All went well from start to finish. Good price for the pool pump we wanted. Quick despatching of the items and kept me up-to date in emails of the whole process. Really pleased and would recommend and use this company again. Thank you.
11 de agosto de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Julianne,
You have our thanks for the great review and 5 star rating. We are glad to know that you are satisfied with your order and your recommendation means a lot to us.
We aim to keep our customers up to date with the entire process and make sure that all orders are dispatched in a timely manner for quick deliveries.
Kind regards,
Momin N
The Magic Toy Shop
Excellent Quality Products
Amazing online toy store they have a great choice of products at excellent prices, simple checkout, and offer lots of payment options, i bought a baby boy doll for a Christmas gift excellent quality came with extra outfit very happy with my purchase, superfast delivery and well packaged, highly recommended thank you The magic toy shop for an excellent service
7 de agosto de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Annette,
You have our sincerest gratitude for the wonderful review and 5 star rating. We aim to provide our customers with a wide range of quality items, at reasonable prices, easy ordering, free and fast shipping services, which has reflected in your experience. Thank you for your feedback, we are delighted.
Kind regards,
Momin N
The Magic Toy Shop
Quietly relaxing
Bought this water feature for a very good friend who have a small compact garden it fits right in perfectly around her shrubs she can now sit in back garden reading quietly and relaxing hearing the water running no electricity involved all solar power and very easy to set up
21 de agosto de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear David,
Thank you so much for the high rating and wonderful feedback. We are glad to know the size and features of the solar water feature were perfect for your friend's garden. Your review means a lot to us and we are excited to serve you again soon.
Kind regards,
Momin N
The Magic Toy Shop
Clock
The item i ordered arrived on time and in perfect order. I have it hanging on my wall and love the sound of its ticking and the bird songs. I definitely recommend my friends to check the web site.
1 de agosto de 2024
Avaliação não solicitada
Resposta da The Magic Toy Shop
Dear Ean,
You have our sincerest gratitude for the wonderful review. We are thrilled to know that you love the item and its features. Nothing gives us more joy than a satisfied customer. Your review means a lot to us.
Kind regards,
The Magic Toy Shop Team
Resposta da The Magic Toy Shop
Dear Jade,
We sincerely apologize for the inconvenience caused by the non-receipt of your order. We are actively investigating the matter with the courier and have already escalated the issue. Rest assured, you are in safe hands, and we will update you as soon as we have more information.
Thank you for your patience and understanding.
Kind regards,
The Magic Toy Shop Team
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