The Malt Miller Avaliações 

643
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great brew day experience with Mark. My son and I brewed the Sierra Nevada and the Landlord clones. Both turned out absolutely beautifully. A great day with Mark as well we learned so much about w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just completed my first brew day training with Nic at the Malt Miller HQ. Nic had great knowledge. Tips and tricks shared whilst making a batch of all grain wort. Great to see the warehouse a... Ver mais

Avaliado com 5 de um total de 5 estrelas

The Malt Miller never fails to deliver. They put a lot of effort into making sure your order arrives promptly and complete. If you have any questions they’re simply a phonecall away, and their advice... Ver mais

Avaliado com 4 de um total de 5 estrelas

I really do love this company and buy all my ingredients from them, they are fast to deliver and great quality. They also provide really good info and recipes and cannot fault them for this. I have on... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Equipamentos para Cervejaria
  2. Loja de Hobbies
  3. Loja de bebidas

Escrito pela empresa

Proud suppliers of quality malt, grains, hops and yeast for the home brewer and the micro-brewery trade since 2010. Here at The Malt Miller we believe you deserve the best both in terms of ingredients to brew with at home but also a wide range of equipment and a high level of customer service and education. All out malt is crushed the day you order it to ensure freshness but we also store all hops cold and flush packaging with nitrogen to bring you those hops in peak condition. Our range of yeast comes from all over the world meaning you have a range unparalleled to chose from. Our equipment range offers a comprehensive view of capabilities and price points, meaning there really is a set up for all budgets and scales. If you want to brew 5 or 100 litres, we can help! We also offer the option for brewing home made wine, cider and for those who have a licence, distilling! We offer on-site brewday experiences for you and your friends to come learn how to brew beer from grain, just like professional brewers do. There is our vast catalogue of video tutorials and projects over on our YouTube channel and some great content on homebrewing for you to read on our blog.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

643 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,7

Todas as avaliações

(643)

187 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Top Quality Ingredients

As always, Rob and his amazing team delivers top quality ingredients. I use the Recipe Generator to order my all grain recipe kits. So easy to use, and I don’t end up with left over grains and hops to store. Perfect inventory management for me.

8 de junho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Trying a new home brew supplier.

Delivery was much slower compared to my usual supplier.
Normal supplier do next day free, you are 4 days plus.
Could not apply the 5% off offer for the first order. There is no where to add your 5% off on your first order. Unless you don't give it as I had an offer on 3 of the same make? Then it is a fiddle and not a true offer!
Definitely going back to my regular supplier.

5 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic site and service

Fantastic site and service, and whilst for the first for me a little hiccup with the order this was immediately, no-quibbles sorted. Verty, very happy with this team and the service.

28 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality, great service

I've always had great service, and great products from Malt Miller, whether that was grains or equipment.

Just this week, I had a pump delivered that had a fault.

I contacted them, they apologised, explained all the ones they had in stock appeared to have the same fault, and promptly refunded me. You can't fault that!

2 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank god for TMM

I’m just so happy The Malt Miller exist to be honest.
Best service.
Best product range.
Best homebrew content on the internet.
Cheers for all you do guys, can’t recommend enough.

1 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product and reliable service

As per usual with MM, the entire process was super easy, goods arrived in good time very well packed and the custom grain kit order page is very easy to navigate...going to make them my default supplier in future....

27 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional Service, Knowledge and Reliability

I've been using Malt Miller for some time now and can honestly say their customer service is among the best I've experienced from any supplier.

What really sets them apart is their willingness to help. Emails are always answered promptly and thoroughly, and if the person you're speaking to doesn't immediately know the answer, they'll go and find out from a colleague rather than guessing. On more than one occasion they've even taken the time to physically measure items during a phone call to make sure I had the correct information before ordering.

Their delivery service is first class. Orders are well packaged, arrive quickly, and everything is consistently presented in excellent condition.

The YouTube videos are also incredibly useful, especially for brewers looking to learn new techniques, understand equipment, or make informed purchasing decisions. It's clear they invest a lot of time in helping their customers succeed.

Another thing I appreciate is that they're always expanding their range and bringing new products into stock, so there's always something interesting to discover.

In a world where good customer service is becoming increasingly rare, Malt Miller continue to set the standard. Friendly, knowledgeable, reliable, and genuinely passionate about what they do. I wouldn't hesitate to recommend them to any brewer, whether you're just starting out or have years of experience.

I very rarely leave reviews, but the service I've received from Malt Miller over the years has been consistently excellent, and they thoroughly deserve the recognition.

Highly recommended.

25 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order ruined

Awful packaging, order ruined, customer service refused to take any responsibility, I would recommend staying clear.

27 de maio de 2026
Avaliação não solicitada
logotipo da The Malt Miller

Resposta da The Malt Miller

We're sorry that you were disappointed with your experience.

However, we feel this review does not fully reflect what happened in this case. Ahead of dispatch, we proactively contacted you to discuss the hot weather and the potential risk of yeast spending several days in the courier network over a warm weekend. Following that conversation, we agreed to delay shipment until Tuesday so the parcel could travel directly through the network, arriving on Wednesday.

Your yeast was dispatched with a cold pack and spent approximately 24 hours in transit before delivery. When you later contacted us regarding the yeast arriving warm, we explained that yeast is considerably more robust than many brewers realise and that a short period in transit during warm weather would not render it unusable. This is based on our experience shipping liquid yeast throughout the UK and Europe every week, often with considerably longer transit times than this order experienced.

While we appreciate that you would have preferred additional cooling, the amount of temperature protection included in a parcel is always a balance. More cooling is not necessarily better, and our packaging is designed based on extensive experience shipping temperature-sensitive brewing products successfully throughout the year.

For these reasons, we do not agree that we showed a lack of foresight or refused to take responsibility. We took proactive steps to minimise the effects of the hot weather, including discussing dispatch timing with you in advance and shipping the yeast with a cold pack.

We're sorry that despite these efforts you remain dissatisfied, and we wish you all the best with your future brewing projects.

The Malt Miller Team

Avaliado com 5 de um total de 5 estrelas

Brilliant company

I use Malt Miller in the main for all my home brew requirements, their service is brilliant, quick dispatch, great packaging,( like the new style with coasters etc).
Customer support excellent, I also would recommend their videos, entertaining and very informative.
Nice to deal with a business that interreacts with its customer base and has a genuine interest in helping the hobby.

21 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A great company to deal with…

A great company to deal with whether purchasing ingredients (always fresh, always the right thing) or asking for advice on equipment, they are always helpful and always deliver within a short time-frame. I’m new to brewing but these will always be my go to for stuff I need.

23 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent as usual

As usual, the product and service was very good. Also very pleased with the advice I received. Can’t wait to taste my latest brew in a few weeks - a Sharp’s Atlantic clone - perfect for the summer. The last one went down a treat. With another tweak to my equipment I’ve bottled even more this time.

20 de maio de 2026
Avaliação não solicitada

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