The CS seems to always imply that the issue(s) are user error. You have to send photos of everything, repeatedly answer questions that may have previously been communicated. This company seems to want... Ver mais
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Veja o que dizem as avaliações
I own several MeatSticks and use them all, picking the right one for whatever I’m cooking. I usually go for the latest model because they keep adding more advanced features and extra sensors, so you g... Ver mais
A empresa respondeu
The initial setup with the App and the sticks was a little cumbersome, but did eventually get both that I purchased to sync up properly. That's the only reason for a little less star on my review. D... Ver mais
A empresa respondeu
Update (07/27/26): With the assistance of MeatStick’s Help Center, I found that the second stick was hidden in a secret compartment that you wouldn’t notice unless you knew it was there. Please plac... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
Informações de contato
2029 Verdugo Boulevard #191, 91020, Montrose, Estados Unidos
- support@themeatstick.com
- themeatstick.com
4,0
Muito Bom
183 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Awsome Dude!
I've been using Meatsticks since the orriginal MS1. During that time there have been many technical issues. Some in design, some in communicating with the user. It looks like these were growing pains. Tech support has been great and every stick that didn't meet expecations was replaced. The meatstick 5 seems to be the result of all those growing pains. I've been using mine since it's been released and it's been rock solid. No massive issues, complicated activation and update procedures have been simplified. I only have 2 'quibbles' the first being able only upload 1 picture thru the app, I use videos to demonstrate issues and streamline the back & forth with tech support. To do this I have to place the files on my cloud drive and send them a link. Being able to upload the file thru the app would save a lot of time. The second is even though the stick is thinner and doesn't have to be fully inserted anymore it's just a little to long for things like chicken thighs if it's part of a crowded skllet. If a shorter version like the MS Chef could be designed incorporating the MS5 reliability I'd buy one.
2 de setembro de 2025
Resposta da The MeatStick
Thanks for sticking with us since the first MeatStick and for the 5-star review! Great to hear MeatStick V has been rock solid for you. We’ll pass your suggestions on video uploads and a shorter probe to our team for consideration. Happy cooking!
Stop claiming your meat stick will…
Stop claiming your meat stick will operate and function like you claim. It just ain’t so, complete garbage.
29 de agosto de 2025
Resposta da The MeatStick
Thanks for your feedback. We had already sent you a replacement set as a goodwill gesture since your original one was outside its warranty period. We hope you’ll give the new set a try and share how it works for you. If you run into any trouble, our team is always ready to help.
Everything I have cooked since getting…
Everything I have cooked since getting MeatStick has been to perfection what a great tool
6 de agosto de 2025
Resposta da The MeatStick
Thanks for the kind words! We’re so glad your MeatStick is helping you nail every cook to perfection. Happy cooking!
HORRIBLE customer service
HORRIBLE customer service. They do not stand behind their product!
13 de agosto de 2025
Avaliação não solicitada
Resposta da The MeatStick
Sorry your experience hasn’t been great. We do stand behind our products, but in this case the cook data from your MeatStick 4 shows it went past the designed temp limit listed in our product specs. Just like if you drop a phone and crack the screen, damage from overheating isn’t covered under warranty. That’s why we couldn’t replace it for free. We still offered you a discounted replacement so you can get back to cooking.
For your other Stick, we need the order info to confirm it was purchased new and still under warranty. Sometimes used or out-of-warranty Sticks are resold, and we have to verify eligibility before sending a replacement. Once we confirm that, we can arrange it.
Great Company to Deal With
My meat stick stopped working and the warranty was over.
I thought I would get an ‘I’m sorry your warranty has expired’
To my surprise, I was given two options for a new MeatStick.
I love the MeatStick and was so pleased to be able to replace my broken one!!!’
21 de julho de 2025
Resposta da The MeatStick
Thank you for sharing your experience! We’re thrilled we could help you replace your MeatStick and get back to enjoying your cooking. If you have any questions or run into any issues, don’t hesitate to reach out. We’re here to help!
A fantastic tool!
A fantastic tool for any backyard pitmaster. It connects to the app and keeps a close eye on your meat temps. This newer model surpasses all the previous ones.
21 de julho de 2025
Resposta da The MeatStick
Thank you for your kind words! We’re thrilled to hear you’re enjoying the MeatStick V and that it’s making cooking easier and more precise. If you ever have questions or want tips to get the most out of it, we’re here to help. Happy cooking!
Det mistet kontakten med mobilen når…
Det mistet kontakten med mobilen når jeg lokket igjen lokket på grillen selv om mobilen lå 20cm unna. Fin app.
2 de agosto de 2025
Avaliação não solicitada
Resposta da The MeatStick
We're sorry to hear you're experiencing connection issues. From what we can see, you're using a MeatStick Set with limited range. This set works best for direct cooking, such as stovetop use, and is designed to be used as an additional Stick alongside an Xtender or WiFi Bridge Set for extended range.
To help improve performance, we recommend using either an Xtender or WiFi Bridge. Alternatively, you can try our WiFi Link method: https://tms.fyi/wifilink, or check out this visual guide on optimizing your Stick’s range: https://docs.themeatstick.com/product-support/the-meatstick-faq/how-do-i-optimize-my-sticks-range.
If you're still experiencing issues, please reach out to our support team. We’ll be happy to help.
Performed as expected
Performed as expected. Easy to use. Very helpful for an inexperienced chef or meal preparer
16 de julho de 2025
Resposta da The MeatStick
Thanks for the kind words! We’re so glad to hear it’s been easy to use and helpful. If you ever need tips or support, we’re here for you. Happy cooking!
WiFi Bridge isn’t good and support is non responsive
I’ve received my second WiFi Bridge and setup isn’t working. I’ve submitted a support request almost a week ago and no response. The first one I purchased worked intermittently but the 5 probes have bought over the years and app work great! If support was better and the WiFi bridge worked I would give 5 stars but I may have to switch to a competitor because we need to be able to check data via Wii from anywhere, anytime.
23 de julho de 2025
Resposta da The MeatStick
We’re sorry to hear about the trouble you’ve had with the WiFi Bridge and the delay in getting a response. Our support team will be reaching out shortly to help get this resolved.
We appreciate your continued support.
The representative that assisted me was…
The representative that assisted me was knowledgeable and thorough in their troubleshooting. They provided me a replacement probe even though I was two weeks passed the year warranty!!
9 de julho de 2025
Resposta da The MeatStick
Thanks for the great review! We’re glad our team could help resolve the issue and go the extra mile for you. We always aim to take care of our customers, even beyond the warranty when we can. Appreciate you taking the time to share!
Worked really well great accuracy and…
Worked really well great accuracy and connectivity! Durable product for sure!
21 de julho de 2025
Resposta da The MeatStick
Thanks for the awesome review! Glad you're loving the accuracy, connectivity, and durability of your MeatStick. We appreciate your support and happy cooking!
I previously had a different model that…
I previously had a different model that failed. Had it for over a year. Working with great tech support I was able to upgrade a replacement since it was out of warranty
I got the replacement immediately had a minor issue with firmware but it was resolved immediately. I can’t say enough about this company and its ongoing support. I would recommend this company anytime.
Verified user.
Cheers. Rick
14 de julho de 2025
Resposta da The MeatStick
Thanks so much for sharing your experience! We’re really glad our support team could help resolve the issue quickly. It means a lot to hear you’d recommend us, and we’ll be here anytime you need support down the road.
Cheers, and happy cooking!
Much better product than the original…
Much better product than the original version.
14 de julho de 2025
Resposta da The MeatStick
Thanks for the review! Great to hear MeatStick V has been a solid upgrade. If you ever have questions or want tips for getting the most out of it, we're here to help. Happy cooking!
It works perfectly and easily!!!
This is the greatest cooking aide I have ever purchased!!!
9 de julho de 2025
Resposta da The MeatStick
Love hearing that! We’re thrilled the MeatStick has been such a helpful addition to your cooking. If you ever need tips or support, we’re here for you. Happy cooking!
Ordering was easy
Ordering was easy, the price was attractive and the delivery was prompt.
7 de julho de 2025
Resposta da The MeatStick
Thanks so much for the kind words! We're glad to hear everything went smoothly, from ordering to delivery. If you ever need anything, just let us know. Enjoy your MeatStick!
Resposta da The MeatStick
Thanks for the great feedback! Glad to hear the product’s working well for you. Happy cooking!
Customer service really stood behind…
Customer service really stood behind their product they worked with me numerous ways to trouble shoot the issue and made good totally...
16 de junho de 2025
Resposta da The MeatStick
Thanks so much for the kind words! We're glad we could help troubleshoot and make things right. If you ever need anything else, feel free to reach out. Enjoy your cooks!
Great customer service
5 de junho de 2025
Resposta da The MeatStick
Thanks for the kind words! We're glad our customer service team made a great impression. If you ever need anything, we're here to help.
Meatstick v is terrible the older…
Meatstick v is terrible the older models had no connectivity issues I tried and tried but temperatures would be at 160 then to 77 and then at times shutoff poor quality
22 de maio de 2025
Resposta da The MeatStick
Thanks for sharing your experience, and we’re sorry for the issues you’re facing. As mentioned in your support ticket, there’s a known issue affecting some iOS devices when using our latest firmware, which uses Bluetooth 5 LE Long Range Mode to improve signal and range. On some iOS versions, this can causes the phone to read the wrong temperature from the Stick, causing it to show incorrect readings (e.g., 77°F instead of 160°F), even though the correct temperature is still being received and shared by the WiFi Smart Base which is why you see it jumping up and down.
Restarting Bluetooth or the phone resolves this for the cook.
We’re rolling out a firmware update to fully fix this and expect it to be available soon.
I purchased the product in early 2025…
I purchased the product in early 2025 and used it maybe five times. After that it broke (the stick would not connect to the base). The company had me try a number of different experiments to get it to work, insisting that it was how I was installing it into the base. After about 5 weeks and a slew of tests, the company agreed it was defective and to replace it. When I shipped it back, I shipped the stick and base. The company only wanted the stick back so they charged me $10.00 to ship back my base. I've only used it once since and it seems to be working.
7 de maio de 2025
Resposta da The MeatStick
Thanks for taking the time to share your experience, and we're sorry the process didn’t feel smoother.
To clarify, your first message came in on April 6. After walking through a few standard troubleshooting steps, we confirmed the issue and arranged your replacement on April 15. We know testing can be a bit of a hassle, but it helps ensure we’re solving the right problem.
To speed things up, we sent the replacement first and asked that only the stick be returned. That way, you could get cooking again faster. Otherwise, you would have had to wait for us to receive and confirm the return before sending anything out.
Our return instructions clearly stated to send back only the stick and not the charger or any other accessories. It also noted that if additional items were included, a $10 shipping and handling fee would apply to cover the cost of returning them. Since the base was sent in error, that fee was applied.
We're glad your replacement is working now. If anything else comes up, feel free to reach out. We're always happy to help.
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