The CS seems to always imply that the issue(s) are user error. You have to send photos of everything, repeatedly answer questions that may have previously been communicated. This company seems to want... Ver mais
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Veja o que dizem as avaliações
I own several MeatSticks and use them all, picking the right one for whatever I’m cooking. I usually go for the latest model because they keep adding more advanced features and extra sensors, so you g... Ver mais
A empresa respondeu
The initial setup with the App and the sticks was a little cumbersome, but did eventually get both that I purchased to sync up properly. That's the only reason for a little less star on my review. D... Ver mais
A empresa respondeu
Update (07/27/26): With the assistance of MeatStick’s Help Center, I found that the second stick was hidden in a secret compartment that you wouldn’t notice unless you knew it was there. Please plac... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
Informações de contato
2029 Verdugo Boulevard #191, 91020, Montrose, Estados Unidos
- support@themeatstick.com
- themeatstick.com
4,0
Muito Bom
183 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Prompt professional service and great…
Prompt professional service and great products. Highly recommended.
29 de janeiro de 2026
Resposta da The MeatStick
Thank you for the 5-star review! We’re glad you had a prompt, professional experience and are enjoying the product. We really appreciate the recommendation.
Had a problem with the meatstick
Had a problem with the meatstick. Tried to call them, this is when I found out they don't have a phone nu.ber to be able to talk to costumer service, not even an email address just a phone number to text them. They ask for me to explain the problem and to send them several pictures of the meatstick and of the charger. I did and the reply was they would give me a thirty percent off if I buy a new on and that was it. My meatstick was still under the one year warranty. Never worked that great anyway so no I would not recommend to anyone to buy this product
1 de janeiro de 2026
Avaliação não solicitada
Resposta da The MeatStick
Thank you for sharing your experience. I’d like to clarify a few points.
While we don’t offer phone support, we do provide full assistance via email, and we were in contact with you by email regarding this issue. We asked for details and photos so our team could properly review the Stick and charger, which you provided.
After reviewing the information available, the issue appeared to be related to battery deterioration. Based on the first recorded usage, the Stick is at least three years old. With regular use and repeated charging cycles, all rechargeable batteries naturally lose some of their capacity over time. This is similar to what you may experience with devices like smartphones or AirPods as they age.
We understand how frustrating this can be. While this type of wear isn’t covered under warranty, we offered a 30% discount on a replacement as a gesture of goodwill.
Resposta da The MeatStick
Thank you for the kind words. We’re glad you found our support helpful and fair. That’s exactly how we aim to treat every customer. Appreciate you taking the time to share this.
Good customer service to assist with…
Good customer service to assist with troubleshooting and replacing a failed probe.
26 de novembro de 2025
Resposta da The MeatStick
Thanks for sharing your experience. Glad we could help troubleshoot the issue and take care of the replacement.
Very responsive and efficient in…
Very responsive and efficient in arranging to replace meatstick with old battery.
26 de novembro de 2025
Resposta da The MeatStick
Thanks for the 5-star review. Glad we could quickly take care of the battery issue and get a replacement arranged. Appreciate you giving us the chance to make it right.
Exceptional, Timely Customer Care.
Very prompt response (less than 24 hrs) to analyze the product failure (Smart Base) and determine a course of action. Clear, reasonable, explanations were given with each point of contact. Warranty claim was approved and new product in my hands within less than 1 week. While it was obviously disappointing that the Smart Base failed, I doubt that any other company could, or would, react as quickly and efficiently as the MeatStick staff did in resolving my issue. They even replaced the MeatStick V probe I was using at the time of failure although it appeared to still be functioning normally. The staff, especially Jasmine, exhibited a commitment to customer care that is rare to find nowadays.
21 de novembro de 2025
Resposta da The MeatStick
Thank you for taking the time to share such a detailed review.
While we’re sorry the Smart Base failed, we’re glad our team was able to respond quickly, explain the situation clearly, and get you back up and running without delay. Your comments about the support process and follow-through mean a lot to us.
I’ll be sure to pass your kind words along to Jasmine and the rest of the team. If you ever need anything in the future, we’re here.
Have not used it yet
Have not used it yet. Bought it for my wifes stocking stuffer. From what I've read, I'm excited to use them...
26 de novembro de 2025
Resposta da The MeatStick
Thanks for taking the time to leave a review.
We hope it makes a great stocking stuffer, and we’re excited for you to try it out. If you have any questions once you start using it, feel free to reach out.
Resposta da The MeatStick
Thanks for taking the time to leave a review.
Glad to hear the purchase was easy, the discount was helpful, and everything arrived as expected. Enjoy your cooks, and let us know if you ever need anything.
Replacement for Meatstick X which had…
Replacement for Meatstick X which had multiple connection issues and the original probe was replace only for the replacement to fail.
Customer service was very helpful, offered 50% off replacement. Chose Meatstick V. So far so good.
12 de novembro de 2025
Resposta da The MeatStick
Thanks for sharing this, and for sticking with us.
We know it’s frustrating when a Stick isn’t working as expected, and we appreciate you giving us another shot. I’m glad our support team was able to help and that MeatStick V has been working well for you so far.
If you ever have questions or need help down the line, we’re here. Enjoy the cook.
Very efficient
Very efficient. All on time as promised. It was a house warming gift to a friend who loves it. However she found the phone programming a challenge. And she’s very accomplished on the computers.
12 de novembro de 2025
Resposta da The MeatStick
Thanks so much for the 5-star review! We’re glad your friend is enjoying the gift. If she ever finds the app setup challenging, our team can walk her through each step and get everything running smoothly. Just have her reach out anytime, we’re here to help.
Thanks again for choosing The MeatStick!
A review of a Meatstick V
I'm sorry I took so long to answer your request regarding my satisfaction with my Meatstick. As I suspected the problem was with the probe. I finally was able to try it out today on a pork loin and it worked perfectly. The information popped up on my phone instantly and I was off and running Thank you for your assistance.
4 de novembro de 2025
Resposta da The MeatStick
Thanks for taking the time to share this. Glad to hear your MeatStick V is working perfectly now and that your pork loin cook went smoothly. If you ever need anything else, we’re here to help. Enjoy the cooks.
Never overcook!
I never have to worry about over or under cooking the meat, it always comes out perfect. My first probe was the original meatstick which worked great and still works, but after purchasing the meatstick chef I now have a new favorite probe it's smaller, thinner and very accurate. I highly recommend this product for anyone who is looking for that perfect cook.
19 de outubro de 2025
Resposta da The MeatStick
Thanks so much for the review. Love hearing that you’ve been cooking with us since the original MeatStick and that the Chef has become your new favorite. Glad we can help make every cook stress-free.
Appreciate the recommendation. Enjoy the perfect cooks.
I loved how it worked the first time I…
I loved how it worked the first time I used it… But it’s not working anymore. I plugged the base in and no lights come on and the signal drops during cooks and is very very difficult to set up for a new cook. I think something is off
21 de outubro de 2025
Resposta da The MeatStick
Thanks for the feedback. What you’re describing isn’t normal. If the Smart Base isn’t turning on or unresponsive, go ahead and do a power reset. There’s a tiny reset button in the pinhole on the side of the Base. Press it with a SIM-eject tool or something similar. The Base should power on normally after that.
If it still doesn’t turn on, or you continue to experience connection drops, please reach out to our support team at https://tms.fyi/help so we can take a closer look and get this resolved for you.
Aldrig om jeg vil købe en MeatStick…
Aldrig om jeg vil købe en MeatStick igen. Den virker kun vært anden gang, og skal opsættes op ny når man skal bruge den…..👎
Virker som om det er et produkt fra “Temu”….
24 de outubro de 2025
Avaliação não solicitada
Resposta da The MeatStick
We’re really sorry to hear about your experience. If your Stick only works every other time, that definitely shouldn’t be happening, it should appear in the app whenever it’s working properly.
However, you do need to set up a new cook each time you use it. That’s normal and part of how the app tracks each session. If the Stick isn’t working, please reach out to our support team at https://tms.fyi/help, so we can take a closer look and get this resolved for you
Good experience ordering
Company followed up with shipping info and shipped in a timely manner.
9 de outubro de 2025
Resposta da The MeatStick
Thank you for sharing your experience! We’re glad to hear your order experience went smoothly and that shipping was on time. We appreciate your support and hope you enjoy using The MeatStick!
The best way to cook any meat with…
The best way to cook any meat with absolute accuracy.
8 de outubro de 2025
Resposta da The MeatStick
Thanks for the amazing review! We're thrilled you're enjoying the accuracy The MeatStick brings to your cooking.
This was my second Meat Stick as I…
This was my second Meat Stick as I moved from the IV to the V for the increased heat capacity. Still very pleased with the product!
2 de outubro de 2025
Resposta da The MeatStick
Thanks so much for sharing your experience! We’re glad to hear you’re enjoying the upgrade from the MeatStick 4 to the MeatStick V. That extra heat resistance really makes a difference for those high-temp cooks. We appreciate your continued support and wish you many more perfect cooks ahead! 🔥
Resposta da The MeatStick
Thanks for sharing your experience! We’re glad to hear your replacement Stick is working great and that you’re back to cooking without issues. Enjoy your next cook with The MeatStick!
I’m not going to paid more money for my…
I’m not going to paid more money for my purchase
UPS wants me to pay more
4 de setembro de 2025
Resposta da The MeatStick
We’re sorry for the inconvenience. There was a mix-up in the shipment, but we see you’ve already received your order. We’ve also spoken with UPS and confirmed everything is sorted out and no extra charges applied. Thank you for bringing this to our attention.
Reliable probe from a company with excellent customer service!!!
Not only is this the best wireless meat probe I’ve ever used, but MeatStick is one of the best companies I’ve ever dealt with when it comes to customer service! The probe performs flawlessly and provides you with all the information you need to monitor your cook. The probe is very easy to setup, just charge it up, download the app and you are ready to cook. The app keeps you well informed with the ambient temp of your cooker, the internal temperature of your meat as well as the duration of the entire cook. The charger also serves as the extender which communicates with your phone. The probe and charger are well made and easy to operate. I would recommend this probe to everyone who enjoys cooking, grilling, or smoking to keep track of temps!
27 de agosto de 2025
Resposta da The MeatStick
Thank you so much for your kind words and detailed feedback! We’re thrilled to hear the MeatStick has been a reliable part of your cooks and that our support team made a great impression. We truly appreciate your recommendation and look forward to being part of many more great meals ahead!
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