Merchlist Avaliações 

121
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Merchlist helped us find exactly what we needed for our corporate gifting. Their customer service is exceptional, guiding us through every step of the process and ensuring the products met our brand s... Ver mais

Avaliado com 5 de um total de 5 estrelas

They made the whole process so easy from start to finish. I placed an online order and everything arrived quickly without any issues. The communication was clear and friendly, and I truly appreciated... Ver mais

Avaliado com 5 de um total de 5 estrelas

I wanted to update my previous experience because great customer service deserves recognition. When I first received my custom mug, it arrived broken. I contacted Merchlist, and although I was... Ver mais

Avaliado com 5 de um total de 5 estrelas

We placed an order for some AirTags. The communication with the supplier was very good and fast. The delivery (even if a small delay) was also uncomplicated and the supplier shows flexibility. The... Ver mais

Detalhes da empresa

  1. Fornecedor de produtos promocionais
  2. Fornecedor de Brindes
  3. Loja de Camisetas Personalizadas
  4. Loja de artigos promocionais
  5. Loja de uniformes

Escrito pela empresa

Merchlist is the leading provider of custom-branded merchandise, uniforms, promotional products and corporate gifts in the UAE, Saudi Arabia and Rest of the Middle East. Our online platform offers a convenient way to create personalized products such as t-shirts, uniforms, caps, bags, promotional products and more!


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

121 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(121)

60 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Customer service

I wanted to update my previous experience because great customer service deserves recognition.

When I first received my custom mug, it arrived broken. I contacted Merchlist, and although I was initially disappointed, they handled the situation professionally. They replaced my mug without any hassle and even included a thoughtful free gift as a kind gesture.

The replacement arrived in perfect condition, and I truly appreciate how they turned a disappointing experience into a positive one. Mistakes can happen with shipping, but it’s how a company responds that really matters. Merchlist showed that they care about their customers and stand behind their products.

I would definitely recommend Merchlist for their excellent customer service, quality products, and willingness to make things right. Thank you for going the extra mile!

25 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top quality product

Very impressed with their professionalism and fast delivery. The product quality is top notch, and the customer service was exceptional. Special shoutout to Edike for his excellent communication and helpfulness!

23 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick delivery

The product arrived quickly and the team made sure everything went smoothly. It’s rare to find a company that’s so attentive to detail. Will definitely be a repeat customer!

15 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick delivery

I had a fantastic experience with Merchlist! The delivery was quick and hassle free. The product quality exceeded my expectations, and I’ll definitely be ordering again. Big thanks to the team for making this such a great.

14 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Custom cup for a gift

Ordered a custom cup for a gift, and it turned out perfectly! The design was exactly what I hoped for, and the delivery was speedy. I am super impressed with their service and will be recommending them to others!

11 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From the moment I placed my order with…

From the moment I placed my order with them I felt taken care of. The team kept me updated and answered my questions quickly, and the final product looked exactly how I imagined. Delivery was smooth and on time which I really appreciated. Not gonna lie, it is rare to find this level of care online these days.

3 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Honestly

Honestly, so happy with the service, everything was smooth and easy.

20 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy purchase

They made the whole process so easy from start to finish. I placed an online order and everything arrived quickly without any issues. The communication was clear and friendly, and I truly appreciated how attentive the team was throughout. Really happy with my purchase and would gladly order again.

19 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

I’ve had a pleasant experience ordering items

I’ve had a pleasant experience ordering from this store, the delivery was very smooth and the staff who contacted me were very accommodating, I would like to recommend this store to anyone who prefers to order their items online, a special appreciation to Mr. Edike for being very sweet and helpful, thank you so much!

17 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor Service Experience

Took them 5 days to deliver a simple small order.
Tshirt fit and material are poor - feels like wearing stretchy plastic.
Their support team gave misleading information several time (e.g. "the order will be delivered by x date" and on the x date they didn't even start working on the order until I messaged them to escalate it; or "the order is already delivered" and it wasn't.

I do not recommend using this service.

12 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order Missed a Critical Deadline

I ordered well in advance for an important event, trusting the three-day delivery timeline.

Since placing the order, I received several different explanations: first a one-day delay, then a production issue, and finally a clear promise that delivery would happen today.

Today, no delivery took place. After reaching out myself, I was told the order is still in production, now four days late and not dispatched.

Because I relied on each update provided, I was left without the ability to arrange a replacement in time.

The stress and consequences of this situation have been overwhelming and deeply disappointing.

22 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

repeated issues and unclear & slow communication

This was my third order with Merchlist, and unfortunately each order has had issues.

For my most recent order (#249796), I clearly stated at checkout that:

All items were required by Thursday, 18 December due to overseas travel

Design mockups had to be approved via WhatsApp before production

I followed up repeatedly on Monday, Tuesday, and again multiple times on Wednesday via WhatsApp and phone. On Wednesday alone, I called five times with no response. When I called immediately after from a different number, the call was answered straight away.

By Wednesday, I had received only 5 of 12 designs. Despite sending feedback immediately and following up several times the same day, I still had no confirmation on whether the order would be delivered the next day, or what items would be included. I am still awaiting an update on the 7 remaining items left for approval.

The main issue is poor communication and lack of clarity on a time-sensitive order, despite me mentioning when placing the order that i need the delivery by a certain date.

Based on this experience, I will be using a different supplier in the future who offers faster responses and clearer communication.

17 de dezembro de 2025
Avaliação não solicitada

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