The Nordmann Avaliações 

188
•
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We’ve just purchased our Christmas tree for this year, and once again, The Nordman never disappoints! 🎄 We’ve been loyal customers for the past three years, and the quality of the trees and service h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Iv been using this company for a few years now absolute best trees stay fresh for the whole season even in my home with heating zooped up highly recommend these guys

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I bought the scheduled delivery and collection. The tree arrived well. The decorations were not sufficient for a tree that sive (6ft), the garland beads was a meter long - really a sad excuse for deco... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I ordered three Christmas trees, paying in advance too. One Christmas tree arrived, when questioned as to the delivery of only one tree, masses of apologies and a number to call. Absolutely no wa... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Árvores de Natal

Escrito pela empresa

Family-run since 1973, The Nordmann began as a small tree stall beside Mr Ferrari's greengrocer's shop in Wimbledon. Three generations on, grandson Daniel now runs the business, delivering real, freshly-cut Nordmann Fir Christmas trees straight to homes across London and Surrey — with nationwide delivery now available too. We've supplied hotels and businesses across London since 2000, and every tree we sell is premium grade and fresh.


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

188 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 36% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(188)

112 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great selection, good service, lovely tree

I had a good experience with this company. Firstly I was able to select a delivery date online with a choice of trees and heights. Secondly, the price was competitive. Thirdly, the pleasant chap who delivered to me in London, brought it into the lounge and plonked it into the base I had whilst I secured it. Fourthly, it looks great. We were last in the day, so it didn't arrive til 8pm, but it was worth the wait!

29 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Update and let down on further promises

As a further update following my tree and stand never being delivered last year and not being refunded. I see Nordmann responded to my post and for me to get back in touch. Well it’s come as no surprise that I did this and as per all my chases last year no response. If it wasn’t so complicated going to trading standards I would have done as they are a scam!

7 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I never got my tree or refund despite…

I never got my tree or refund despite countless messages and calls to the company. In the end my bank returned the money to me. My son was in tears and I had to spend more money on a tree from the local greengrocer.

17 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I can only agree with Corina

I can only agree with Corina, they finally wrote a response after no tree and no refund last year, I contacted them again and you guessed it they never came back. An absolute scam of a company, that lie through their teeth. My very strong advise is to avoid at all costs. Clearly the positive reviews are not real.

4 de dezembro de 2023
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Hi Alex, Corina's case is being dealt with. Our offices are closed for the beginning of the year and all of the customers that have been in touch with certain delay issues etc have had them rectified accordingly. We sell Christmas tree's to many customers in London and the majority of our customers are indeed very happy hence the reviews with our service. If you still have an issue with your order from last year please write in to customer support and we will look into it straight away for you. We are more than happy to assist with any issue of course and get it sorted for you.

Avaliado com 5 de um total de 5 estrelas

A traditional family run business that…

A traditional family run business that I have known since I was a child. Always a friendly welcome and the very best quality and a beautiful family that truly care.

If you want the perfect Christmas Tree which is quality and responsibly sourced Thenordmann is the place to go and place your order ready for the festive season (which is very quickly approaching).

Thank you as alway you lovely peeps
Maddie xx

29 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing quality service and beautiful trees

Amazing quality service and trees, I had placed an order early on and was delivered on time and was kept up to date with delivery and time, will definitely be using again this year! Could not fault them and the tree was beautiful

1 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service! Everyone loved the Christmas Tree and will definitely be using them again this year! Thank you!

1 de dezembro de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Amazing quality tree’s

I have ordered from this company for two year now, 2022 was amazing quality, good service and delivery was on time. Unfortunately 2023 was a slight delay in receiving my order on time however they kept me up to date and was honest with me that they were experiencing some delays. My tree arrived 4 days late but the quality was amazing again and the service was great.

15 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

thank you so much for the most…

thank you so much for the most beautiful Christmas tree this year. The whole family are so happy and it has been the centre of attention in our home all Christmas. great service! Thank you so much for making our Christmas so special!

5 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Trustpilot has seen right through them…

Trustpilot has seen right through them luckily! The christmas tree rip off season is starting, so this company is trying to get rid of all the bad reviews in order to scam some more this year. My review from last year (amongst so many others as you can see) have been reported as abuse, when they are just the true representation of how these scammers operate! That clearly back fired! Thank you Trustpilot.
Once again stay away from this company!! Tree over £100 ordered and never delivered, nor a refund processed.

I can’t answer to your reply, we have called many times, emailed and been promised a refund. This has never happened. If you wanna put this right, you have my name, you can find it in your system. The refund can be processed to the same account it was paid from. Easy! I see it when I believe it. Until then. you are scammers!

16 de setembro de 2024
Avaliação não solicitada
logotipo da The Nordmann

Resposta da The Nordmann

Hi Corina, Very sorry to hear about your experience. The review was flagged due to your use of the word 'scammers'. We are a company that have been supplying Christmas trees for decades and it is false to claim we are 'scammers'. There were delays last year and a small percentage of customers out of thousands that sadly requested refunds and these refunds have been dealt with of course. If you for some reason have not received or opened a request to have your money back please send us an email and a member of the team will look into it straight away. Best regards, The Nordmann Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, excellent Christmas tree and on time delivery. Received a text message on the morning of my date with a time slot and the tree arrived within the time frame given. Delivered by a happy driver too!

2 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

On time delivery

On time delivery, quality Christmas tree that lasted all Christmas. Had it installed and it looked amazing once decorated. Very happy with the service.

4 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really nice tree this year

Really nice tree this year, slight delay but overall this is the best Christmas tree I have had! Also bought a garland and the craftsmanship was unreal. Thanks team!!!!

8 de dezembro de 2023
Avaliação não solicitada

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