I think the experience I received is mirrored by many. Tried the call The Office Crowd 3 times to ask a question, no reply but left a message. I heard nothing. I also emailed them to ask the same que... Ver mais
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Veja o que dizem as avaliações
No complaints regarding refurbed quality office chair at vastly cheaper prices than a new one. Packaged well and Fed X delivered on due date and time window. Customer service responded promptly and we... Ver mais
Made the mistake of buying before reading reviews. But reached out to the customer service team and got a response on the day. Delivery received within the 7-10 days stated on the website
FRAUD! BEWARE. I tried to order a lamp from them, I wired them money. They hiked up the shipping rate and I decided to cancel. They never sent the money back despite reaching out to them 15x. DO NOT O... Ver mais
Detalhes da empresa
Escrito pela empresa
Looking for sustainable and affordable office furniture? Look no further than the largest collection of new, refurbished and 2nd hand designer office furniture for your home office. Trust our team of experts to help you find the perfect pieces to fit your style and budget at the office crowd.
Informações de contato
2 Stoneygate Rd, KA16 9AJ, Newmilns, Reino Unido
- +4412 9243 1155
- customerservice@theofficecrowd.com
- theofficecrowd.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 11% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely appaling service
Absolutely appaling service. I placed and order for a chair, then cancelled it (confirmed as cancelled by the CS team, and refunded). They sent the chair irrespective of my cancellation. Fine, I liked the chair so I paid for it. Nice sales strategy.
Then they sent another identical chair for free. Emailed several times to arrange collection; a month later and three FIRM collection days when I stayed home to make sure it's gone - still not collected. The latest explanation is that 'the Fedex man is on holiday'. It's a shame - the chair is amazing and I would have bought other stuff from them but now I won't.

Resposta da The Office Crowd
Delivered within timeframe chair as…
Delivered within timeframe chair as described
Had some issues locking the seat back but The office crowd were quick to explain how to do this
Thank you!
Chair arrived assembled, good as new, 5 stars
Chair arrived within a reasonable time and fully assembled, wasn’t expecting that. Very happy with the chair & service.
I was initially a little worried…
I was initially a little worried because I didn’t receive any updates for around 9 days after placing my order.
My chair arrived in less than 2 weeks after ordering, and it was absolutely worth the wait.
The chair arrived fully assembled, was very well packaged, and honestly looked almost brand new. I ordered a refurbished Humanscale Liberty Task Chair, and the quality exceeded my expectations.
I’ve been struggling with neck, shoulder and back discomfort from working long hours at my desk, and this is by far the best office chair I’ve ever owned. It’s incredibly comfortable and supportive.
If you’re considering ordering, I’d just recommend being aware that dispatch may take a little longer than you’re used to, but in my experience the chair arrived exactly as described and the quality was excellent. I wouldn’t hesitate to order from The Office Crowd again. One thing that really stood out to me was the free delivery to Northern Ireland. Many other retailers I looked at were charging around £100 for delivery because Northern Ireland isn’t classed as mainland UK. The Office Crowd offered free delivery, which made a huge difference and was one of the reasons I chose to order from them. That was a big bonus and very much appreciated. Thank you so much!
No complaints at all
No complaints at all. Website order worked well. The chair shipped slightly earlier than the estimate (a good thing). Was well packaged. And the chair is great. Very pleased with the quality.
Chair is good and comfortable
Chair is good and comfortable . The four stars are only for the delivery time . The customer services was good in replying .
Got a call from their Customer service
Got a call from Customer service. Arranged a refund for the part that was missing but asked me to send an email. Sent the email for the refund only to be questioned what I wanted the refund for. I think they are trying to improve their customers service but still just rubbish. No organisation. Product missing parts and not up to a reasonable quality. Better just to by 2nd hand off of eBay.
Went above and beyond to replace a…
Went above and beyond to replace a chair part my kittens damaged before the chair was even out of its wrapping! Very happy customer
5* Great Service
Great communication and delivered in expected timeframe.
Great chairs - look almost new.
Would definitely use again!
The product quality is amazing for…
The product quality is amazing for second hand office furniture. Delivery takes a while but it is ok if you don’t need the furniture immediately.
Good service and fairly priced
Good service and fairly priced - thanks
Clean perfect - assembled in a minute …
The chair came delivered in two parts that just popped together. It was carefully packaged and delivered by DHL. The gas lift works fine and the chair looks brand new. Really happy with quality/price.
I was a bit concerned by the reviews…
I was a bit concerned by the reviews regarding long waits for delivery etc, but my experience has been perfect in this regard - 5 days from ordering to arrival, less if you include the weekend. Chair is brilliant, thank you for this.
One thing i should say to The Office Crowd is to maybe rethink using FedEx and instead choosing a courier that actually wants to do their job - they sent one delivery guy who spent the entire time complaining to me about the fact my estate doesn't have a lift (like I was the architect!) Had to go down and help him bring it up - considering that my job is not a delivery man, and that the reason for ordering a new chair is for my bad back, this wasn't ideal. Obviously not TOCs fault so no stars removed for this, just wanted to raise it as an issue :)
Great Came Quicker than Expected and Best Desk Chair Ive owned
I had no issues. I ordered a Knoll Generation. Came in great condition with no dents or bumps. Its very comfortable and much better than my racing/gaming chair I had before. I got an addition 10% off from a code on their site. I paid for the shipping protection as you know how shipping companies can be nowadays and it came 9 days after I purchased it online which was within their 10 working day shipping window as the advertise. Would recommend, Would use again in the future but imagine my new chair will last me a while :)
Professional and prompt
Good selection, quick delivery, very reasonable prices
Everything was smooth
Everything was smooth. My lower bid for the second Herman Miller chair I bought was accepted, which made the buying experience positive. Shipping and delivery was seamless and the chair is great. It also feels good to purchase a refurbished chair for the environment. Thank you Office Crowd
Packing excellent
Packing excellent. No chair instructions. Arms flip out when arm leans on . Video forwarded does not EXPLAIN LH 2 levers well.
Just what I wanted and exceptional value
The desk was delivered safely arrived by FedEx. It was very heavy and took some effort to get it into the house but the delivery man was very helpful. Once I had unwrapped the desk it was clear it was high quality and in very good condition. However, there were no instructions and no screws for assembly. I eventually worked out that the screws had already been driven into the desk. Unfortunately, they had been driven so tightly that I could not separate the bolts - to secure the legs - from the threaded sleeves that were to be screwed into the desk. It took me a long time and a lot of frustration but I finally managed to separate four of the six bolts from their sleeves. Unfortunately the sleeves were a little damaged in the process but the top is now securely fastened to the legs.
Replacement part for Herman Miller Aeron
The correct part was refurbished, and then sent to me with free delivery. Seamless swap out as you can imagine for Herman Miller chair. All in all a great service!
Easy process ordering and delivery…
Easy process ordering and delivery good.
Chair is in excellent condition.
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