The bike came on time which was brilliant however it came broken and we couldn’t place the handle bars on it, the wiring on the back wheel was frayed and the front wheel screw came on done making the... Ver mais
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Veja o que dizem as avaliações
Nest swing arrived days earlier than expected, well packaged. Grandchildren love it, even mummy & her son lay on it together. A good buy.
Amazing. I had tried several places for this particular product and couldn’t get it delivered to N.Ireland and I received it from this store within days. Fantastic service
As usual I was last minute, but needed to get a particular bike for my grandaughter's birthday. I emailed them to see if there was any chance of an overnight delivery and received a prompt response by... Ver mais
Detalhes da empresa
Escrito pela empresa
The Online Toy Shop is home to a huge selection of Scooters, Ride-Ons and Balance Bikes from big brands such as Micro Scooter, Smoby, Scoot & Ride, Banwood, Chillafish, Core Scooters, Vilac and Wheelybug. We also stock a huge range of Trampolines, Swings, Outdoor Climbing Frames & Playsets, Outdoor Toys, Playhouses, Slides and Role Play toys from brands such as Gorilla Play, Smoby, Aquaplay, Classic World, Nattou and Little Rascals. We also offer Free UK delivery on everything we sell.
Informações de contato
High House, IP13 6BQ, Bredfield, Reino Unido
- hello@theonlinetoyshop.co.uk
- theonlinetoyshop.co.uk
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brand New Broken Bike
The bike came on time which was brilliant however it came broken and we couldn’t place the handle bars on it, the wiring on the back wheel was frayed and the front wheel screw came on done making the wheel wobbly. I went to go and get the bike sorted the same day at the local bike shop, sent a message over with pictures and my invoice and didn’t hear anything back from online toy shop ! Very disappointed as I paid a significant amount of money for it and then had to pay more for my son to be able to ride it on his birthday. Didn’t expect this from a brand new bike! Will not be ordering from them again.
Good service.
Good product, very good price and prompt delivery. I would buy from them again.
The toy is amazing and great value…
The toy is amazing and great value compared to other websites. The deliver was so quick. Totally impressed
Customer communications wasn't good…
Customer communications wasn't good ...and kickbike frame arrived with 2 chips on it ..
Everything was perfect
Delivery was faster than expected. Purchase was as expected.
Nest swing arrived days earlier than…
Nest swing arrived days earlier than expected, well packaged. Grandchildren love it, even mummy & her son lay on it together. A good buy.
Hi this is Mrs burke here Got to…
Hi this is Mrs burke here Got to jeeps from yous .one on march and another before that. The motor that you replaced on march when I bought the green one double 24 Dual motor you will probably have an email from me in march . I think the motor is gone in. If anyone can help me that would be great
Amazing
Amazing. I had tried several places for this particular product and couldn’t get it delivered to N.Ireland and I received it from this store within days. Fantastic service
You took my money for an item that…
You took my money for an item that wasn't in stock, I then had to wait a week to get my money back. No problem with customer service who were good but please keep the stock levels up to date on your website and don't take money for things you cannot deliver.

Resposta da The Online Toy Shop
Highly recommended
The website was easy to navigate and the price of the scooter we purchased was very competitive. The scooter arrived, well packed and within the timescale stated. Overall a very good experience with this company.
Easy to use website
Easy to use website, great updates on delivery and delivered super quick! Ill definitely use this company again. Very satisfied!
Excellent shop - great prices and customer service
Excellent shop! Very accommodating and helpful customer service. The products are at great prices and arrived in good time.
Would recommend them to anyone and appreciate their help in our two recent orders 😁😁
Very prompt response from customer…
Very prompt response from customer services. Product arrived well packed and is a good quality product.
Cancelled order… poor effort to rectify
Placed an order only to have it cancelled due to a technical glitch which resulted in products being sold at the incorrect price. In return a 5% discount voucher is supposedly sufficient compensation for their error

Resposta da The Online Toy Shop
Communication diabolical
First order I submitted, I had to chase whether They received it, this took a few days for them to confirm, I then emailed them again for a tracking link, this also took a few days, When I got the link I saw that the item was in the UK, I received the item on a day I was not expecting it. The second order I did not email or chase up, Throughout the process I never got one confirmed email or tracking link from this company, I email Yedoo direct and they where super helpful. The communication from the Online Toy store is diabolical. Thank you Yedoo for you very helpful customer service.

Resposta da The Online Toy Shop
Amazing slide for my kids
Will buy again from the online toy…
Will buy again from the online toy shop. Well packaged goods and impressive delivery times. Kept updated regarding delivery schedule etc. Thanks!
New bike arrived
New bike arrived, excellent quality. Sadly it was too big but the customer service team were understanding and communicated process for return, providing courier. All returned without issue and refund processed
Very straight forward great contact and…
Very straight forward great contact and no problems at all .
👍
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