The bike came on time which was brilliant however it came broken and we couldn’t place the handle bars on it, the wiring on the back wheel was frayed and the front wheel screw came on done making the... Ver mais
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Veja o que dizem as avaliações
Nest swing arrived days earlier than expected, well packaged. Grandchildren love it, even mummy & her son lay on it together. A good buy.
Amazing. I had tried several places for this particular product and couldn’t get it delivered to N.Ireland and I received it from this store within days. Fantastic service
As usual I was last minute, but needed to get a particular bike for my grandaughter's birthday. I emailed them to see if there was any chance of an overnight delivery and received a prompt response by... Ver mais
Detalhes da empresa
Escrito pela empresa
The Online Toy Shop is home to a huge selection of Scooters, Ride-Ons and Balance Bikes from big brands such as Micro Scooter, Smoby, Scoot & Ride, Banwood, Chillafish, Core Scooters, Vilac and Wheelybug. We also stock a huge range of Trampolines, Swings, Outdoor Climbing Frames & Playsets, Outdoor Toys, Playhouses, Slides and Role Play toys from brands such as Gorilla Play, Smoby, Aquaplay, Classic World, Nattou and Little Rascals. We also offer Free UK delivery on everything we sell.
Informações de contato
High House, IP13 6BQ, Bredfield, Reino Unido
- hello@theonlinetoyshop.co.uk
- theonlinetoyshop.co.uk
4,2
Muito Bom
74 avaliações
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Respondeu a 80% das avaliações negativas
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Resposta da The Online Toy Shop
Hello Sue,
Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience caused.
Your order was dispatched the day after we received it and it would appear that there were some delays with Royal Mail. I can certainly understand that this is frustrating but unfortunately once orders are in the hands of the couriers they are outside of our control and on rare occasions, delays can occur.
We would always ask customer to contact us first if there is a problem to make us aware of it so that we can rectify things quickly as we aim to provide the best shopping experience we can for all of our customers. Unfortunately your experience hasn't been as good as we would have liked so we can only apologise for that.
Good communication good delivery times…
Good communication good delivery times and tracking throughout the process would use again without any hesitation
31 de outubro de 2025
Great service. Communication throughout and fast delivery.
Fast and easy purchase. Delivery on time and good communication throughout the process. Recommended for any online purchases.
17 de outubro de 2025
My order came well within time .
My order came well within time .. my grandson is going to love it ... thank you 😊
22 de setembro de 2025
The online Toy Shop were very helpful…
The online Toy Shop were very helpful resolving and answering my queries.
The customer service aftercare was brilliant and I would recommend anyone wanting to use them
16 de setembro de 2025
Recommend
Great prices, smooth payment transaction and fast delivery. Can’t get better than that! Recommend!!!
2 de setembro de 2025
Not received balance bike!
To whom it may concern
I placed an order for my daughter’s birthday for a micro balance bike on the 17th August. The order number is as follows; #3354. We haven’t received the balance bike and I have tried reaching out to you on instagram and tried to sent a message via your website but to no avail. Please make contact with us to resolve this situation. Our daughter has gone without her main birthday present and this has been an unnecessary stress. The shop app has been unreliable and has said for sometime that it would be delivered on September the 1st bit it is now saying that it was delivered on the 22nd August. Please help!! Regards Oliver
17 de agosto de 2025
Avaliação não solicitada
Resposta da The Online Toy Shop
Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience caused.
As we discussed with you, there had been an error in our warehouse meaning your order was sent to your billing address rather than your delivery address. Our systems showed it as being delivered so we weren’t aware there was a problem until we received this review. As you know, as soon as we were aware this had happened we took steps to resolve the issue and a replacement was immediately sent out on next day delivery. Unfortunately, problems do sometimes arise and we do our best to resolve them as quickly as we can which we did in this case.
We take note of your issues with the Shop App and have fed these back to Shopify themselves as we don’t have any control over it but we do understand that it can be frustrating when it doesn’t show the correct information.
A great swing and slide set
Contact from the company wasn’t ideal. The swing set arrived and i hadn’t even known it was out for delivery. it’s a good job that i was home!
That said, the swing and slide set was extremely well made. It came in several boxes with a booklet of instructions. my husband is a very good DIYer so didn’t have any issues in putting this together.
I’d say this is very good value for money.
9 de julho de 2025
Just as described and very good value…
Just as described and very good value for money. Quick delivery
27 de junho de 2025
Good communication and quick delivery…
Good communication and quick delivery thank you
19 de maio de 2025
After putting bike together with some…
After putting bike together with some difficulty took to bike shop and they informed us that the bike was nit made correctly front forks do nit libe up so wheel us not central
27 de abril de 2025
Highly Recommend! Great prices & quality service.
I came here to check reviews on this company myself, before making a big purchase & decided to give them a go -
Safe to say I'll be back!
Order process was quick & easy, had good communications throughout regarding order updates & delivery.
Very impressed with the delivery service. I ordered on a Mon midday for delivery to NI and was expecting it to maybe take up to a week or so. I got an update on the Wednesday morning (2 days later) to say my order was out for delivery & it came that afternoon!
Great service & great deals, definitely recommend 🙂
28 de abril de 2025
Avaliação não solicitada
Ordered a scooter for my granddaughter
Ordered a scooter for my granddaughter. Website easy to use. Scooter arrived within a few days. Great price with a discount. Would definitely use again.
3 de fevereiro de 2025
Excellent service an terrific price
Excellent service an terrific price
Ordered the table an chair for my wee grandson it changes to a logo table and a painting easel,he loves it. Delivery was really quick,3 days! So very happy
31 de janeiro de 2025
Better than Amazon
Ordered a scooter and helmet at 9pm on a Tuesday and the products arrived Thursday morning. Very fast service, well packaged and competitively priced - much better than Amazon - thanks!
8 de janeiro de 2025
Avaliação não solicitada
Everytime I ordered a lightening…
Everytime I ordered a lightening McQueen electric ride on car from other companies within half an hour I would have received an email stating it was out of stock, instead of being honest that they didn’t deliver to Northern Ireland.
I then placed an order with the online toy shop and I now have the lightening McQueen car in time for Christmas
Customer service kept me up to date and it came on the delivery date.
I would highly recommend the online toy shop.
Northern Ireland customers pay more for delivery but believe me I was quoted £100 for delivery as the online toy shop was £40 but I was grateful that I was able to get it as I said I did try other places. I will have a happy and excited grandson on Christmas Day.
Thanks to the online toy shop
28 de novembro de 2024
Avaliação não solicitada
MeowBaby Boucle ball pt
I ordered the MeowBaby Boucle ball pit and it is beautiful! As described and arrived so quickly!
25 de novembro de 2024
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