Pick up and drop off was very easy and swift. Communications throughout the car hire were of a high standard. Would definitely recommend.
A empresa respondeu
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Veja o que dizem as avaliações
What an amazing service. Car in pristine condition dropped off on doorstep, and picked up again. They fill up the tank after pickup and charge you price of fuel at petrol station without any markup. I... Ver mais
A empresa respondeu
Great service. Timely, informative and helpful. Great Car. Very new, great spec and in pristine condition. Comms were clear and helpful throughout. Got text messages in advance for both delive... Ver mais
A empresa respondeu
Lack of phone interaction (live chat/email only) was off putting as was account sign up &need to reset password repeatedly. It will be rare Im sure but if like myself still have old style paper drivin... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Informações de contato
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Reino Unido
- hello@theout.com
- theout.com
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Just do it
Just do it. Everything has been great. From communication and support to brand new car itself. Even though it can be costly when you compare the prices it's not that much.
I will rent cars from the Out as nothing can beat them.
Edit : Actually prices are not costly as I previously said. It is affordable and less than you can expect for car of this level
27 de agosto de 2026
Resposta da THE OUT
Hi Nenad, "Just do it", we couldn't have put it better ourselves! Thanks for the brilliant review. We know we're not always the cheapest, so it means a lot to hear you found the experience worth it, brand new car, support and all. See you on your next trip...
The Outstanding!
I hired a Range Rover Sport from The Out for a special occasion over the Bank Holiday weekend, and the service from start to finish was exceptional.
The Autobiography that arrived was absolutely immaculate and in mint condition, with the exact specification I had requested. Communication throughout was excellent, and the whole process was seamless and completely hassle-free.
Although the delivery was slightly delayed due to traffic (which was completely understandable), the customer service team went above and beyond to make up for it by extending the collection time. It’s these little touches that really make a difference — from the complimentary bottles of water to providing extras at no additional cost, such as a booster seat.
It’s clear that The Out genuinely cares about its customers and the experience they provide. Fabulous company, fantastic service, and I’ll definitely be using them again. They’ll be my go-to for premium SUVs from now on.
Highly recommended! 🚘
1 de setembro de 2026
Avaliação não solicitada
Resposta da THE OUT
Hi Abdul, "The Outstanding"... we might have to borrow that! Thank you for such a generous review. It really means a lot to us.
We're thrilled the Autobiography was exactly as you'd hoped and that the team could smooth over the delivery delay properly. The little touches matter to us, so it's lovely to hear they landed. Enjoy being our newest premium SUV regular.
See you on your next trip...
Customer service
Customer service. Timely drop off and collection - great vehicle.
17 de agosto de 2026
Resposta da THE OUT
Great car, great timing, great service. That's the trio we aim for. Thanks for the review. See you on your next trip...
Great experience overall
Great experience overall. I will say that returning vehicle at the LHR T3 terminal is a bit stressful due to car park space/size/capacity.
23 de agosto de 2026
Resposta da THE OUT
Really glad you had a great experience overall, and thank you for flagging the T3 return... feedback like this genuinely helps. Airport car parks aren't something we control, but we completely understand the stress of squeezing into a tight space at the end of a trip. We'll keep working on making returns as smooth as possible, and our team is always happy to share tips before you travel. See you on your next trip...
Customer service is awful trying to…
Customer service is awful trying to contact anyone is basically impossible and only work 9 to 5 no contact although they offer to call you back . But at thier own time . Gives you a feeling your being scammed
16 de agosto de 2026
Resposta da THE OUT
We're sorry you've struggled to reach us. That's frustrating, and it's not the experience we want anyone to have. We're a fully regulated UK company and we've been delivering cars for years, so please don't worry on that front. But feeling unreachable is a fair criticism and we want to put it right. Please email us with your booking details and we'll try to make sure someone calls you back at a time that works for you.
Resposta da THE OUT
Hi Leon, Four words we love to hear! Thanks for the review. Timing and patience are things the team works hard on, so this means a lot. See you on your next trip...
Excellent service
Excellent service! The car was delivered right to my door, making the whole process quick and hassle-free. Friendly, reliable and highly recommended!
17 de agosto de 2026
Resposta da THE OUT
Hi Iby, thanks for the lovely review!
Delivered to your door, no hassle, no faff. That's exactly how it should be. Glad the team looked after you. See you on your next trip...
Car was great and the service was very…
Car was great and the service was very good. No complaints
8 de agosto de 2026
Resposta da THE OUT
Hi Quinten, No complaints is music to our ears! Thanks for the review. Great car, good service, nothing to grumble about. That's the aim every time. See you on your next trip...
Resposta da THE OUT
Hi Anthony, thanks for the great review! Excellent is what we aim for, and we're glad you'll be back. See you on your next trip...
Easy and convenient pick up and drop…
Easy and convenient pick up and drop off. Good service.. Car was very new and a good experience to drive the Velar.
5 de agosto de 2026
Resposta da THE OUT
Hi Rosalind, thanks for the review! The Velar's a special one to drive, so we're glad you enjoyed it. Easy pick-up, easy drop-off, good service. That's the formula. See you on your next trip...
Amazing Car Rental Agency
Amazing cars , excellent service.
Simple easy process from booking to delivery.
The best rental car agency in london.
From delivery to collection, customer service even in weekends.
The prices are fair and reasonable, no hidden charges, straight up transparency .
The OUT is my go to car rental from now on.
13 de agosto de 2026
Avaliação não solicitada
Resposta da THE OUT
Hi Khalifa,
"The best rental car agency in London"... we'll wear that badge proudly! Thanks for such a generous review. Fair prices, no hidden charges and a team that's there even on weekends. That's the promise, so it's brilliant to hear it's landing. Delighted to be your go-to.
See you on your next trip...
Resposta da THE OUT
We'd say that's a job well done then. The Defender does have that effect on people. Glad the first one went perfectly, and we'll be here for the second.
The driver parked the car in front of…
The driver parked the car in front of the house which was a residents area: within 10 minutes the council issued a penalty charge notice. Please park the car on a visits parking bay. I brought back the car and parked it in from of the collection address 2.5 hours early: but the driver didn’t ring the door bell or attempt to take mission of the car relying on sending messages and phone calls. She certainly could have seen the car was there and she could have find the door bell without the needless emails threatening to charge me extra for late delivery. I’ve used you twice before but this time the whole pick up and delivery was clunky, unnecessarily complicated and leading to unnecessary penalties. I will rethink using you for my next trip
9 de agosto de 2026
Resposta da THE OUT
We're sorry, this isn't the experience you've come to expect from us, and we know it. A parking penalty on delivery is frustrating enough, and the collection clearly didn't go smoothly either. You shouldn't be chasing us while the car's sitting outside the door. Please send us your booking details so we can look into the penalty charge and put things right. You've trusted us twice before and we'd like the chance to earn the third.
Amazing delivery and collection…
Amazing delivery and collection service. Car seat options made travelling with kids so much smoother. Friendly staff also made it such an easy process. Thank you!
30 de julho de 2026
Resposta da THE OUT
Thank you, this made our day. Delivery and collection should be the easy bit, so we're glad it was. And our team will be chuffed to hear they made it simple. See you next time.
It was an amazing experience
It was an amazing experience. The car was in excellent condition, and both the delivery and pick-up process were great and very smooth.
The only suggestion I have is regarding the pick-up timing. Prior to 9 am, there was no option for an 8 am pick-up, even though my flight arrived at 7 am. I had to wait for about an hour for the driver, despite having sent an email in advance with all my flight details and requesting an earlier pick-up time.
Overall, it was a very good experience, and I would definitely consider using the service again.
1 de agosto de 2026
Resposta da THE OUT
Hi Shehab,
Thanks for the lovely review, and for the honest feedback on timing.
You're right, our standard collection slots start at 9am, and we know an hour's wait after an early flight isn't ideal. It's genuinely useful to know there's demand for earlier airport pick-ups, so we've passed this to the team. Really glad the car and the delivery experience hit the mark, and we'd love to see you again.
See you on your next trip...
As a long time Land Rover fan this…
As a long time Land Rover fan this whole experience was perfect! I had a wedding to attend and needed my own transport and this service was exceptional! Thank you. Will be back for sure
5 de agosto de 2026
Resposta da THE OUT
Thank you, this made our day. A wedding is exactly the sort of occasion our cars were made for. And it sounds like it did the job nicely. We'll be here whenever you fancy the next one.
Excellent car hire again!
We have used the out two years in a row now. So professional and a very helpful team handling our bookings. Always quick to reply to messages. The app is very easy and efficient too to process everything. And of course a lovely car to drive delivered and picked up when never an issue. I can highly recommend you and will be booking again soon. Thanks everyone !
10 de agosto de 2026
Avaliação não solicitada
Resposta da THE OUT
Two years running. That means a lot to us. Thank you for the kind words about the team, they'll be glad to hear it. Being quick to reply is something we work hard at, so it's good to know it shows. We designed the app to take the faff out of booking, and it sounds like it's doing its job. Then there's the car itself, delivered and collected without the usual hassle. That's the bit we love getting right. Thanks for recommending us. We'll see you for round three.
A simple process and excellent service.
A simple process and excellent service.
8 de agosto de 2026
Avaliação não solicitada
Resposta da THE OUT
Thanks so much for this. We work hard to keep things straightforward, so it's lovely to hear it landed that way. Hope to see you again soon.
Great Experience
Booking process and verification was easy. Car was great and practically brand new. Loved the delivery and pick up service as well, it was quick and easy, the tracking of the driver was awesome as well. Overall I loved the experience
23 de julho de 2026
Resposta da THE OUT
Thank you for such a lovely review. We put a lot into making the delivery and collection feel effortless, so it means a lot that it landed well. And we're chuffed you enjoyed the car too. It sounds like a great trip all round. See you on your next trip!
Huge fan
Huge fan. Was a customer of Drive Pivotal for many years whilst in the UK and now using The Out after moving abroad. Fantastic service every single time. Alessandro was great too. Makes it all very easy.
8 de agosto de 2026
Avaliação não solicitada
Resposta da THE OUT
Hi Mads, thank you for your review. That's great to hear that our range of mobility solutions are able to work for different phases of your life! Good to hear that you found it to be a fantastic service. See you next time
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