I never leave feedback but feel in this instance I would, if you need to hire a top class vehicle within short notice I would definitely like to recommend The Out. A very professional company, great... Ver mais
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Veja o que dizem as avaliações
Great service. Timely, informative and helpful. Great Car. Very new, great spec and in pristine condition. Comms were clear and helpful throughout. Got text messages in advance for both delive... Ver mais
A empresa respondeu
What an amazing service. Car in pristine condition dropped off on doorstep, and picked up again. They fill up the tank after pickup and charge you price of fuel at petrol station without any markup. I... Ver mais
A empresa respondeu
Pick up and drop off was very easy and swift. Communications throughout the car hire were of a high standard. Would definitely recommend.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Informações de contato
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Reino Unido
- hello@theout.com
- theout.com
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Huge fan
Huge fan. Was a customer of Drive Pivotal for many years whilst in the UK and now using The Out after moving abroad. Fantastic service every single time. Alessandro was great too. Makes it all very easy.
8 de agosto de 2026
Avaliação não solicitada
Resposta da THE OUT
Hi Mads, thank you for your review. That's great to hear that our range of mobility solutions are able to work for different phases of your life! Good to hear that you found it to be a fantastic service. See you next time
Resposta da THE OUT
Another one. We like hearing that. Glad it was seamless, and glad you enjoyed the car. See you for the next one.
Great from start to finish
The booking process was good.
The delivery of the vehicle at the airport was good as I could track the driver’s arrival time, The cleanliness of the car and the support from the delivery driver in getting our bags loaded was also appreciated.
The same with returning the car, it was easy to coordinate the drop off as I could track the pick up driver. The hand back was easy and seamless making my airport arrival easy.
30 de julho de 2026
Resposta da THE OUT
Hi Ricardo, What a review. Thank you.
Airports are stressful enough without wondering where your car is. That's why the tracking exists. A clean car and a driver who helps with the bags is just how it should be. Same going the other way. Easy drop off. No fuss. We'll pass this on to the drivers. See you next time
Resposta da THE OUT
Thanks so much for the five stars. We're thrilled you had a great experience. Alessandro's a star and we'll make sure he sees this. See you on your next trip
My review
Everything was perfect except that there is no 24/7 number to contact if you needed.
25 de julho de 2026
Resposta da THE OUT
Thanks for this review. We're so glad everything was perfect on the road. And thank you for the honest feedback on the contact hours. It's one we'll share with the team. See you on your next trip
Excellent
Prompt arrival, prompt collection, ease of use via the app, excellent and reliable Range Rover, a perfect solution to car rental in the UK.
17 de julho de 2026
Resposta da THE OUT
Thanks so much for taking the time to write this. We're so pleased everything ran smoothly from delivery to collection. The Range Rover is hard to beat, isn't it? See you next time
Perfect from start to finish
Perfect from start to finish. Great communication with both the delivery and pick up drivers who were very helpful and on time. Will book again
13 de julho de 2026
Resposta da THE OUT
Thanks for the five stars. Perfect from start to finish is exactly what we're going for. We'll pass your kind words on to the drivers. They'll be thrilled. We can't wait to have you back
Resposta da THE OUT
Thanks! Top service for a top customer. See you next time
Super Experience
Great service. Great vehicle. Meticulous staff and very punctual. Everything you expect from a professionally run firm. Made our holiday better
19 de julho de 2026
Resposta da THE OUT
Thanks so much for this. Making your holiday better is the best compliment we could ask for. We'll pass your kind words on to the team. See you on your next trip!
Lovely Velar
Refund was returned within a few hours. Only gripe would be some car features go into the paywall. maybe not a straightforward solution for hire company to solve. Otherwise great experience.
6 de julho de 2026
Great experience.
Great experience.. the car was fantastic as expected. Delivery and pick up as agreed on.. Very polite team both at Delivery and pick up.. Responsive and very helpful help team including Lewis and Salma.. Very different experience from the hassle of renting a car from other companies.. Would definitely rent again, and for sure recommend for others
12 de julho de 2026
Resposta da THE OUT
Thank you for taking the time to leave us a great review, and for mentioning our team members.
We look forward to seeing you the next time you hire.
Resposta da THE OUT
Thank you for taking the time to leave us a great review.
See you on the next!
Fantastic experience
Fantastic experience. The car was in great condition, pretty much brand new. Delivered promptly and collected promptly. The whole experience can mostly be described as very seamless. I definitely recommend.
12 de julho de 2026
Resposta da THE OUT
Thank you for taking the time to leave us a great review.
We look forward to seeing you in the near future.
Very high quality service
Very high quality service, with friendly and timely delivery and collection. Responsive customer service too.
5 de julho de 2026
Resposta da THE OUT
Thank you for taking the time to leave us a great review.
We will hopefully see you again soon!
Warning avoid
Warning avoid made me late for my flight. The only reason I went with this service was due to convenience and both at drop-off and pick up. They were 30 minutes late when not even a cheap taxi service is late how an earth and luxury service like this is consistently late and its only value is convenience is ridiculous. I was waiting at the airport when they were meant to drop the car off and I had to go to an event so I had to get a taxi instead and they had to meet me there and then on drop off I almost missed my flight because I had to wait for them again because of them being late very poor Service very unreliable
12 de julho de 2026
Avaliação não solicitada
Resposta da THE OUT
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience did not meet the high standards of service we strive to provide.
We appreciate that reliability and punctuality are fundamental expectations of a premium service, and we regret that we fell short on this occasion.
As discussed with you directly, we have investigated the circumstances surrounding your booking and have taken your feedback seriously. We appreciate the opportunity to have addressed your concerns and are grateful that we were able to reach a resolution with you.
Your comments have been shared with our operations team as part of our ongoing commitment to improving our service, and we hope we may have the opportunity to restore your confidence in us in the future.
Resposta da THE OUT
Thank you for leaving us a great review, and we are glad you enjoyed the Defender.
We look forward to seeing you next time.
The company delivered the car that was…
The company delivered the car that was booked, in mint condition and exactly in time.
All staff interactions were friendly and professional.
28 de junho de 2026
Resposta da THE OUT
Thank you for taking the time to leave us a great review.
We hope to see you again soon.
Resposta da THE OUT
Thank you for taking the time to leave us a great review, and we think we are worth it, too!
See you next time.
Smooth Seamless Service
15 de junho de 2026
Resposta da THE OUT
Thank you for taking the time to leave us a great review.
We look forward to seeing you in the near future!
Great service very friendly and…
Great service very friendly and accomodating. Good communication
21 de junho de 2026
Resposta da THE OUT
Thank you for taking the time to leave us a great review, and I’m glad you found the team friendly.
We will hopefully see you again soon.
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