Wow! What a brilliant, polite, smiley, helpful & knowledgeable young lady! We came in today to find our wedding scents and Kemi gave us the best experience :-) Thank you xx
A empresa respondeu
Localização
Trocar localizaçãoUnit 23, The Glades Shopping Centre, High Street, BR1 1DD KENT, GB
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Veja o que dizem as avaliações
Excellent experience Every time the customer service is way above the expectations Today I’ve been served by Serbay and he was very polite, happy, efficient and so competent.
Serbay was absolutely brilliant today, came in for my yearly birthday present and he excelled beyond measure. I am soo happy with my purchases due to his knowledge of scent.
A empresa respondeu
Called in to the store looking for a new fragrance having not changed scents for a while. The staff were so friendly and helpful in getting to know what I like, what I don’t like etc and suggested som... Ver mais
A empresa respondeu
Detalhes da empresa
- Perfumaria
- Fornecedor de Produtos de Beleza
- Fornecedor de Cosméticos e Perfumes
- Loja de Cosméticos
- Fornecedor de Fragrâncias e Aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contato
Unit 23, The Glades Shopping Centre, High Street, BR1 1DD, KENT, Reino Unido
4,8
Excelente
70 avaliações
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Excellentmrs experience
Excellent experience
Every time the customer service is way above the expectations
Today I’ve been served by Serbay and he was very polite, happy, efficient and so competent.
9 de junho de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Wow kemi is brilliant
Wow! What a brilliant, polite, smiley, helpful & knowledgeable young lady!
We came in today to find our wedding scents and Kemi gave us the best experience :-)
Thank you xx
6 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Serbay was absolutely brilliant today
Serbay was absolutely brilliant today, came in for my yearly birthday present and he excelled beyond measure. I am soo happy with my purchases due to his knowledge of scent.
1 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I have always gone to glades in bromley…
I have always gone to glades in bromley and I have fun good service with a smile 😃 respect good advice never leave without a smile 😃 very good quality 👍 and price
18 de maio de 2026
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brianna and her manager were amazing in…
Brianna and her manager were amazing in this store (near M&S and not to be confused with the one next to Nike store which is awful service with a very rude manager) 🥰🙏🏻 thank u both of you - 100% will return because of the service and kindness.
18 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went in to store today and was served…
Went in to store today and was served by the lovely Breanna, she was very attentive to my needs and specific requirements. Walked away with the Armani My Way and some goodies also. Thank you
13 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
New scent found ✅
Called in to the store looking for a new fragrance having not changed scents for a while. The staff were so friendly and helpful in getting to know what I like, what I don’t like etc and suggested some great perfumes that I could choose from. I was so pleased to walk away with a new scent today, that I’d have ordinarily not have tried. So pleased with my shopping experience and purchase in this store. Added bonus of 20% off promotion! Thank you!
13 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service!
Brilliant customer service from Serbay! Was originally looking at a One Million but he managed to upgrade me to a Bleu de Chanel, and it’s just the scent I was after.
6 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Me and my mum were treated so well by…
Me and my mum were treated so well by Nasad, Rahma, Kemi and Serbay. They were so kind and wonderful. I would recommend everyone coming here. Thank you all of you!
3 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kemi is an amazing member of staff and…
Kemi is an amazing member of staff and was so helpful and friendly and she is a credit to The Perfume shop and the other ladies and manager in the shop were also friendly.
3 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Outstand and very welcoming service…
Outstand and very welcoming service from kemi,nashact &serbay!
Will 100% be visiting again soon
3 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing store
Great people ! Nice environment. Better deal. Amazing manager. Amazing team and Rubby did a great job rapping up. I’m definitely coming back again and again.
Thanks
1 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
How amazing was my trip to this Bromley…
How amazing was my trip to this Bromley store! The staff was amazing, very professional and great service. Very friendly and very polite. I highly recommend! Just to mentioned the two wonderful people that served me today. Thank you Ruby and Serbay! Xxx
1 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The shop assistant who attended to me…
The shop assistant who attended to me was very nice and helpful. She was very patient and explained in details the perfume I wanted to buy and promotion which enabled me to make an informed decision. The delivery was also very good
26 de abril de 2026
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came in for a gift for-my fiancée
Came in for a gift for-my fiancée , left with a prada intense highly recommended by the manager and raahi explained to me the differences between all dior sauvages, and took the parcum for its longevity.
1 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Bromley 7
Hello Aaliyah,
We're really happy to hear that you could find what you needed and compare prices. Thank you for your feedback, we really appreciate it.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Great Customer Service
Kemi at Bromley Perfume Shop was amazingly helpful with helping me pick out a perfume as a gift. She really took her time to help me. Exceptional customer service from her!
15 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good Service
They were very helpful in the shop, and a quick delivery, very pleased with my item to.
2 de março de 2026
Resposta da The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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