Came into today looking for a new scent to try and was greeted by Jamie and another woman, both were absolutely lovely and very helpful. Jamie especially was a big helpd and gave me many options to sa... Ver mais
Localização
Trocar localização75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE BURNLEY, GB
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Veja o que dizem as avaliações
I was greeted by a lovely staff member this morning, I believe her name was Georgia. She was more than helpful and very patient. I had no plans on purchasing this morning, it was just a general en... Ver mais
A empresa respondeu
I was greeted in the Burnley store by Georgia who was fabulous, very accommodating, helpful and friendly. She explained things to me regarding my purchase and couldn’t have been friendlier
Went in didn’t know what perfume I wanted Georgia was helpful and let me smell a few and talked to me about what I wanted then I asked about the mini refill £9.99 and she explained it and I bought one... Ver mais
A empresa respondeu
Detalhes da empresa
- Perfumaria
- Fornecedor de Produtos de Beleza
- Fornecedor de Cosméticos e Perfumes
- Loja de Cosméticos
- Fornecedor de Fragrâncias e Aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contato
75/77 The Mall, Charter Walk Shopping Centre, BB11 1AE, BURNLEY, Reino Unido
4,9
Excelente
305 avaliações
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Came into today looking for a new scent…
Came into today looking for a new scent to try and was greeted by Jamie and another woman, both were absolutely lovely and very helpful. Jamie especially was a big helpd and gave me many options to sample and try before I eventually settled on one. Overall it was a lovely experience, both asked me great questions regarding what scents I preferred and really did well to find one to match what I was looking for! Would 100% come again and ask them for more advice if looking for something new in the future!
30 de junho de 2026
Avaliação não solicitada
Lovely store and Georgia was great
I was greeted in the Burnley store by Georgia who was fabulous, very accommodating, helpful and friendly. She explained things to me regarding my purchase and couldn’t have been friendlier
30 de junho de 2026
Avaliação não solicitada
10/10 customer service
I was served by Amina at The Perfume Shop, and she was absolutely amazing. She listened to what I was looking for, gave great recommendations, and made the whole experience easy and enjoyable. Her friendly and helpful attitude really stood out. Thank you so much, Amina!
28 de junho de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Good experience and excellent customer…
Good experience and excellent customer service from Maryam very helpful
24 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent company
Excellent company. I popped in to the Burnley store to buy a specific perfume for my upcoming wedding, but it wasn't in stock. They said they could order it and it would be delivered to my home within a few days. I was very surprised when it arrived the very next day! Awesome service!
12 de junho de 2026
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was greeted by a lovely staff member…
I was greeted by a lovely staff member this morning, I believe her name was Georgia. She was more than helpful and very patient. I had no plans on purchasing this morning, it was just a general enquiry about aftershave smells for my teenage, son for his holiday . I did end up buying him a fragrance suggested by Georgia, thank you . My son is over the moon with it . I will definitely be back instead of purchasing online . Thank you Georgia for your time on this occasion
23 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Visited your Burnley branch today.
Visited your Burnley branch today and was served by Danielle. The store and staff were well presented and the staff are very friendly and polite.
I went in to purchase a perfume that has been released today which I was glad to purchase and also left with a second fragrance.
Thank you Danielle for your kindness knowledge and kind words, we will be back again.
22 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My experience was very good and my…
My experience was very good and my delivery came on time also the staff was very friendly.
17 de junho de 2026
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Great customer service, we were served by Tash who was very friendly and Helpful with helping to chose a fathers day gift. Wrapped it all up very pretty too. Thank you!
20 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Besides the fact you can smell the nice…
Besides the fact you can smell the nice perfumes from 2 shops away, the staff is incredibly helpful, knowledgeable and super super friendly. Tallulah elevated the experience to the next level! Amazing, Amazed and definitely coming back!
20 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic customer service at The…
Fantastic customer service at The perfume shop in Burnley Georgia was so helpful can not thank her enough
18 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I walked in not knowing what I wanted…
I walked in not knowing what I wanted to buy, and Melissa helped me massively. Great customer service
17 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Great customer service, Tallwah was very polite and attentive.
We were choosing for an anniversary present and she was helpful by listening and bringing out products that would match what we were looking for.
Thank you
14 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jamie was great and a credit to the company
I took my 12 year old in to look at aftershaves and to test some different ones to see which he would like. Jamie was brilliant and offered suggestions, he was patient and knowledgeable and made the experience really positive for my son
13 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We were served by Jamie who helped us…
We were served by Jamie who helped us find some aftershave for my husband, he was very helpful and polite. Great member of staff
13 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went to the perfume shop not knowing…
I went to the perfume shop not knowing what I wanted and then Maryam took the time to talk me through lots of different scents including strengths and smells until I found the one that was right for me. I didn’t feel rushed or pressured and she was lovely to talk to. Thank you very much Maryam
12 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My experience at the perfume shop was amazing
My experience at the perfume shop was amazing the staff are very kind especially Imma and I would love to shop here again in the future
6 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tash was amazing in burley store she…
Tash was amazing in burley store she really helped me choose a perfume amazing service thank you
4 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Burnley 302
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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