I've been buying stuff from this shop for quite some time and these beautiful ladies, Tanzena and Pauline from surrey store, who have been very helpful, confident and patient with their Job and they h... Ver mais
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Localização
Trocar localizaçãoUNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL LONDON, GB
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Veja o que dizem as avaliações
Mai at The Perfume Shop in Surrey Quays is simply amazing! From the moment you meet her, her warmth, patience, and professionalism shine through. She has an incredible talent for guiding you to the p... Ver mais
A empresa respondeu
As someone who isn't familiar with perfumes at all, I was very nervous when selecting one for my mom as her birthday gift. I'm so glad I visited this branch because my server Mai was super attentive a... Ver mais
A empresa respondeu
Pauline was amazing so helpful pointed out best buys and signature notes of perfumes so we could make an informed and money wise purchase top staff member number one lady .❤️
A empresa respondeu
Detalhes da empresa
- Perfumaria
- Fornecedor de Produtos de Beleza
- Fornecedor de Cosméticos e Perfumes
- Loja de Cosméticos
- Fornecedor de Fragrâncias e Aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contato
UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL, LONDON, Reino Unido
4,8
Excelente
111 avaliações
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I expected to receive my perfume in the…
I expected to receive my perfume in the post. Still hasn't arrived.
I went to Surrey Quays branch gor a refund. I didn't get one. They wanted me to wait longer. Got an apology & 3 small Dior samples.
I purchased another bottle of same perfume.
6 de julho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Mai много добре обслужва много е учтива…
Mai много добре обслужва много е учтива благодаря ти за помоща.
16 de julho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant customer service from…
Brilliant customer service from Pauline. Every time I buy something Pauline is always there to help.
13 de julho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop, Surrey Quays
I've been buying stuff from this shop for quite some time and these beautiful ladies, Tanzena and Pauline from surrey store, who have been very helpful, confident and patient with their Job and they help me give good recommendations for gifts for my special family and friends. I recommend a pay rise and treats for them.
11 de julho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Pauline was amazing so helpful pointed…
Pauline was amazing so helpful pointed out best buys and signature notes of perfumes so we could make an informed and money wise purchase top staff member number one lady .❤️
3 de julho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rumy
Rumy was incredibly helpful, kind, and sweet. She provided excellent service and made my experience so much better. Thank you, Rumy!
6 de junho de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Surrey quays se16
Surrey quays se16
The ladies in there are the best ever Pauline/ Carole /Rume
Really are the best customer service will always go surrey quays Girls in there are lovely and happy
21 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Mai has been incredible
Mai (Surrey Quays Shopping Center Branch) has been incredible, this is probably the 5th time she listens and find the right flagrance for me! Mai thinks on her feet, knows the ingredients, knows the products, explores wuth joy and is so happy to keep going till you find the dream flagrance. We went through 15 perfumes and left with two. Mai you are the dream! thank you so much once again, Saby ( Chloe and Dior 😀)
30 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went in looking around ended up…
Went in looking around ended up purchasing two really nice perfumes huge thank you to pauline and ruby helped gift wrap and guided us super well will be back again thank you!
24 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
Great experience. I had a love2shop e-gift card and was having a hard time using it. I came into the Surrey Quays centre and to the Perfume Shop and Mai helped me to order a physical gift card. I came back today to use it on my favourite YSL Opium. Her patience and excellent customer service is to be commended. Thank you Mai and Pauline for your patience and professionilism.
16 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from Mai!!!
7 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service from Mai
Amazing service from Mai - great help with choosing the perfect gift for my mother and was very patient and helpful!
10 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a great customer service
Had a great customer service. Mai awesome
7 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
5/5 Service from Mai
5/5 Service from Mai, she was very helpful in helping me find a perfume for my mum's birthday.
7 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Mai has been more than amazing
Mai has been more than amazing, she has a way of getting my sis and I to buy more, I can never come into this store without buying. She is simply the best and her customer service is top-notch.
2 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The customer service information about…
The customer service information about the products
2 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I always pick up my order from the…
I always pick up my order from the Surrey quays. Mai is always happy to serve me. Thanks!
1 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely experience and exceptional…
Lovely experience and exceptional customer service from Carole & Mai!
31 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a very welcoming visit today
I had a very welcoming visit today, the employee mai helped me pick out 2 perfumes I needed to get as a gift. She was very patient and understanding of what I needed. If I ever need to get perfume I will be coming back here.
27 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Pauline is fantastic!!
Pauline is fantastic!!! She knows all the latest trends and is so welcoming everytime I go into the shop!
Thanks Pauline for the wonderful customer service every time!
27 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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