Visited the Wood Green branch and jesshua served me and haven’t seen an assistance that was so polite and knowledgable on perfumes in a long time .
A empresa respondeu
Localização
Trocar localizaçãoUnit 32, Shopping City, High Rd, N22 6YR WOOD GREEN, GB
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Veja o que dizem as avaliações
I have been served by Angie today and had an amazing experience. She was knowledgeable on the products and recommended us really good perfumes. She was kind, patient and very helpful throughout. Will... Ver mais
A empresa respondeu
I came into this store not knowing what product I wanted. I was incredibly impressed by Ivy, who not only knew almost everything there was about perfume, she also gave me excellent recommendations and... Ver mais
A empresa respondeu
Visited The Perfume Shop in Wood Green today, 29 July, and received absolutely fantastic, five-star service from Kali, who assisted me with my purchase, as well as Frankie, the Deputy Manager. Both... Ver mais
A empresa respondeu
Detalhes da empresa
- Perfumaria
- Fornecedor de Produtos de Beleza
- Fornecedor de Cosméticos e Perfumes
- Loja de Cosméticos
- Fornecedor de Fragrâncias e Aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contato
Unit 32, Shopping City, High Rd, N22 6YR, WOOD GREEN, Reino Unido
4,8
Excelente
99 avaliações
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Unprofessional Management at Wood Green Branch
I left this store without making a purchase because of what was, quite frankly, one of the most uncomfortable retail experiences I have had.
I was being served by a polite, knowledgeable sales assistant who was taking the time to discuss different fragrances, explain what was new, and recommend similar scents based on my preferences. The conversation was informative, relaxed, and exactly the type of customer service that encourages people to buy with confidence.
Unfortunately, the manager completely ruined the experience. She repeatedly paced up and down around us and appeared to be trying to pressure the sales assistant into rushing me towards a purchase. The atmosphere became increasingly awkward, and both the sales assistant and I seemed visibly uncomfortable.
What made matters worse was the manager's tone and attitude. She repeatedly approached us in a way that came across as intimidating and unwelcoming. Rather than supporting her colleague and allowing them to provide excellent customer service, she created an environment that felt tense and uncomfortable.
I genuinely felt sorry for the sales assistant, who was doing an excellent job despite the constant interference. Eventually, the situation became so awkward that I decided to abandon my purchase and leave the store altogether.
Managers should be setting an example for professionalism and customer care, not creating an atmosphere that drives customers away. It was completely inappropriate behaviour to display in front of customers and had a direct impact on my decision not to buy.
As a result of this experience, I have serious reservations about returning to this branch and would not do so if this manager were present. A thoroughly disappointing and unacceptable experience.
14 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience, particularly as it resulted in you leaving the store without making a purchase. This is certainly not the experience we want our customers to have.
We take your concerns seriously, and the details you have shared have been passed to the relevant internal teams for review and investigation.
We would also appreciate the opportunity to learn more about your experience and see if there is anything further we can do to help. If you have not already done so, please reach out to our Customer Service team via our website.
Thank you again for bringing this to our attention. We are here to listen, learn, and improve.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
As I walked in Amy was so welcoming and…
As I walked in Amy was so welcoming and lovely very very polite I knew exactly what I wanted and she checked to see if it was in stock and yess indeed it was I can’t thank amy enough.
19 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Valentino is the best staff member out…
Valentino is the best staff member out there. He even helped my friend realize that they sell perfume.
9 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had Valentino servicing me he is very…
I had Valentino servicing me he is very good and had jokes I will give him a five stars he was never respectful and amazing costumer service also voted Green Party with is very good
9 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Dilara was very helpful and…
Dilara was very helpful and informative.
Great sales assistant
9 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by the lovely Eileen 10/10…
I was served by the lovely Eileen 10/10 very professional and such a lovely lady.
7 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I came to Wood Green today and was…
I came to Wood Green today and was served by Valentino who was very helpful and polite. I always go to him when he comes and he never disappoints me with his top tier service.
6 de maio de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kali is the best
Kali at the Wood Green branch was just sensational, such a joy to talk to and so helpful - a real credit to the perfume shop
25 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Shahira is an amazing person
Shahira is an amazing person, so polite, helpful excellent customer service I received from this beautiful young lady. Thank you so much Shahira. Ann xxx
23 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Samuel from wood green was amazing top…
Samuel from wood green was amazing top service 5 stars.
23 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Samuel served me and was brilliant in…
Samuel served me and was brilliant in going through the ingredients of the perfume. I ended up buying jimmy choo. The time before hand Samuel served me and I purchased further perfume. I am very happy with Samuel service
15 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely store nice staff
15 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Eileen has been amazing and extremely…
Eileen has been amazing and extremely professional, courteous and helpful.
Please keep it up.
13 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Eileen was very nice and has the best…
Eileen was very nice and has the best customer service i would always recommend her and will come back
Thank you Eileen
13 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had the pleasure of meeting EILEEN…
I had the pleasure of meeting EILEEN WOODGREEN today 13/4/26. She is absolutely amazing. She was super friendly, warm, helpful and knowledgeable. She served me with a smile and i made a friend for life. Please see Eileen gets this. Continue the GREAT work Eileen. Loved meeting you today! THANK YOU ! Keep being you ! : )))
13 de abril de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Love love love TPS products
Love love love TPS products. Excellent customer service and fast delivery
17 de dezembro de 2025
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We visited Wood Green branch recently
We visited Wood Green branch recently, Frankie was so helpful. I really appreciated. Thank you so much.
21 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
honestly amazing experience with Ayshe…
honestly amazing experience with Ayshe customer service was exceptional helped me pick out perfumes for an occasion and was very attentive to detail will be returning again
20 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Valentino was extremely attentive &…
Valentino was extremely attentive & very smiley I will definitely come back to Valentino for his prompt service
20 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kali at Wood Green was amazing and went…
Kali at Wood Green was amazing and went upbove and beyond!!
8 de março de 2026
Avaliação não solicitada
Resposta da The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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