Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Ver mais
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Localização
Trocar localizaçãoONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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Veja o que dizem as avaliações
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Ver mais
A empresa respondeu
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Ver mais
A empresa respondeu
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Escrito pela empresa
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Informações de contato
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Estados Unidos
3,9
Muito Bom
421 avaliações
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Resposta da PetLab Co. - US
Hi there, thank you for giving us this feedback. We're so glad to hear about the speedy delivery and that your pet enjoys it and we'd love to hear about updates along the way. Don't hesitate to reach out to us with any questions or concerns, we're always happy to help!
Best regards,
PetLabCo.®
Product arrived when expected.
15 de abril de 2026
Resposta da PetLab Co. - US
Hi Michael, thanks for taking the time to leave this review. We are glad to hear about this positive experience. Please feel free to reach out to us with any questions!
Best regards,
PetLabCo.®
We have been trying the allergy and…
We have been trying the allergy and immune pills for my 3 year old chocolate lab for well over 6 months. Have not missed one dose. It does not appear to be doing what I was led to believe. So I am cancelling. It might work for someone else but not for us. I feel like we wasted all that money because we were told it would take at least 3 months and we kept at it for maybe 10 months or so without the results we were led to believe that we would receive. Maybe we should have just listened to others who said to let your dog develop natural immunity and allergy protection like we did for our other two labs in the past.
13 de abril de 2026
Resposta da PetLab Co. - US
Hi Steve, we're sorry to hear about this experience. We have sent you an email to further assist you. We look forward to hearing from you!
Best regards,
PetLabCo.®
I was skeptical when I purchased…
I was skeptical when I purchased Probright Advanced. I have to say in just over a month my dogs teeth look so much better. I also worried that my dog would eat it, I mix it in a small can of moist dog food and Roxie just eats it all. She is a very picky eater so I’m happy about that. It works!
15 de abril de 2026
Resposta da PetLab Co. - US
Hi Deb, we appreciate this feedback. We're so glad to hear Roxie is enjoying the ProBright Advanced! We'd love to hear more updates as she continues to use the ProBright Advanced, please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
On time with no hassles.
14 de abril de 2026
Resposta da PetLab Co. - US
Hi Abby, thanks for taking the time to leave this feedback! We are happy to hear about this positive delivery experience.
Best regards,
PetLabCo.®
Dental products
Have been getting dental powder and water supplements for my dogs for a few years.
The dogs really like them and seem to have made a difference. I have 12 year old dogs with good looking teeth.
Delivery and communication is great with this company- great to work with.
5 de abril de 2026
Resposta da PetLab Co. - US
Hi Angela,
We're so happy to hear our dental products have made a difference for your dogs over the years! We appreciate you sharing your positive experience with our delivery and communication. Thank you for your support!
Best regards,
PetLabCo.®
I have tried to cancel my auto ship a…
I have tried to cancel my auto ship a few times and now have enough product to open a resale shop. Not good.
13 de abril de 2026
Resposta da PetLab Co. - US
Hi James, we're sorry to hear about this experience. We have sent you an email to further assist you with this. We look forward to hearing from you.
Best regards,
PetLabCo.®
The process was seamless
The process was seamless. I received my refund without having to return the product and the order that was already shipped was credited back to me and again I didn’t need to return the item. I will be donating the product to our local shelter.
21 de abril de 2026
Avaliação não solicitada
Resposta da PetLab Co. - US
Hi Vicki,
We're happy to hear that the process was seamless and you received your refund without needing to return the product. We appreciate you donating the item to your local shelter! Thanks for your positive feedback.
Best regards,
PetLabCo.®
I been given my boy bruno the probtics…
I been given my boy bruno the probtics for 3 months now and these are amazing he had yeast paws and now they are back to normal now and his ears where always bad but now and again I have to clean his ears out
14 de abril de 2026
Resposta da PetLab Co. - US
Hi Mrs. Linda,
We're happy to hear that the probiotics have given Bruno comfort! Thank you for sharing Bruno's positive experience with us.
Best regards,
PetLabCo.®
My delivery service is On time every…
My delivery service is On time every time it’s needed without worrying about running out of supplies Thanks
14 de abril de 2026
Resposta da PetLab Co. - US
Hi Eartha,
We're happy to hear that our delivery service consistently meets your needs and provides you with a reliable supplements. Thank you for your positive feedback!
Best regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi Shirley,
We're happy to hear that our service is reliable and punctual for you. Thank you for your positive feedback!
Best regards,
PetLabCo.®
The quick response
20 de abril de 2026
Resposta da PetLab Co. - US
Hi Colleen,
Thank you for your 5-star review! We're happy to know we provide quick responses.
Best regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi Yolanda,
We're happy to hear that its made a difference in your dogs! Thank you for sharing your positive experience with us; we appreciate it.
Best regards,
PetLabCo.®
I don't like the automated delivery
I don't like the automated delivery. It's too much too soon and it's hard to remember to delay the delivery for a month.
13 de abril de 2026
Resposta da PetLab Co. - US
Hi there,
We appreciate your feedback and are sorry that our automated delivery schedule was not ideal for you. Managing subscriptions are easy by accessing your Customer Account Portal.
In the meantime, our team will be reaching out to you to provide further assistance.
Kind regards,
PetLabCo.®
I have I’ve been trying six months or…
I have I’ve been trying six months or more for the cancel my subscription and it just keeps coming and coming. I’m ready to turn it over to my district attorney for fraud and theft of money.
12 de abril de 2026
Resposta da PetLab Co. - US
Hello Jerry,
We’re truly sorry to hear about your experience trying to cancel your subscription multiple times, and we understand how frustrating this must have been. This is certainly not the experience we want any customer to have.
After reviewing your account, we were unable to locate any previous cancellation requests. If you could share more details about how you attempted to cancel, we’d be happy to investigate this further.
For reference, subscriptions can be canceled at any time through our customer portal or by contacting our support team directly. We appreciate the opportunity to look into this and help resolve it for you.
We take concerns like yours very seriously and would like the opportunity to make this right as quickly as possible. Our team will be reaching out to you directly to review your subscription, ensure it is fully canceled, and address any billing concerns.
Thank you for bringing this to our attention. We appreciate the chance to resolve this for you.
Best Regards,
PetLabCo.
Resposta da PetLab Co. - US
Hi there,
We're so happy to hear that your dogs love our product! Thank you for letting us know about your positive experience; it means a lot to us.
Best regards,
PetLabCo.®
The product is great and always on time.
The product is great and always on time.
19 de abril de 2026
Resposta da PetLab Co. - US
Hi Margaret,
We appreciate your positive feedback and are so happy you are satisfied with our product and prompt delivery. Thank you for your review!
Best regards,
PetLabCo.®
Excellent customer service
Excellent customer service, very easy to order and quick delivery
4 de fevereiro de 2026
Resposta da PetLab Co. - US
Hi Suzette,
We're happy you found ordering easy and our service excellent. It's great to hear you received your delivery quickly. Thank you for your feedback.
Best regards,
PetLabCo.®
I’ve been with PetLab for several…
I’ve been with PetLab for several years. I want to delay several subscriptions but no option is available online to do that. I hate to have to cancel it.
2 de abril de 2026
Resposta da PetLab Co. - US
Hi Landis,
We appreciate your long-term loyalty.
We're sorry the delay subscription option isn't easily accessible. We value your feedback and will work to improve our online services. Did you try to login into your Customer Account Portal? This helps customers manage their subscriptions.
In the meantime, our team will be reaching out to you to provide further assistance.
Kind regards,
PetLabCo.®
Your delivery sucks
The delivery has been thrown into the yard and the dog ate the whole monthly sole. This is the 5 time. There are 2 containers to put deliveries. It's a dog item so obviously there is a dog. One time the pic of delivery has dog next to it. This cannot be healthy
10 de abril de 2026
Resposta da PetLab Co. - US
Hi Bridgette,
We appreciate you bringing this to our attention. We're sorry to hear your delivery was left in the yard and your dog ate it.
Our team will be reaching out to you to make this right. Hope to hear from you soon.
Kind regards,
PetLabCo.®
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