Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Ver mais
A empresa respondeu
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Ver mais
A empresa respondeu
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Escrito pela empresa
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Informações de contato
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Estados Unidos
3,9
Muito Bom
421 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Miracle has been realy helpful today
Miracle has been realy helpful today. He assited me in my undelivered items. This kind of representative should be applauded by your company.
19 de abril de 2026
Avaliação não solicitada
Resposta da PetLab Co. - US
Hi Mylin,
We're happy to hear that the representative was helpful in resolving the issue with your undelivered items. We appreciate you bringing this to our attention and for your positive feedback.
Best regards,
PetLabCo.®
Your sending me too much product?
16 de abril de 2026
Resposta da PetLab Co. - US
Hi William,
We apologize that you received excess product. You always have the option to make adjustments as needed to your subscription by logging into your Customer Account Portal.
Our team will be reaching out to you for further assistance. Thanks for your feedback.
Best regards,
PetLabCo.®
Please use my package delivery bin for my next delivery.
The package was left on my front porch close to my steps. I have a package delivery bin clearly located 6" from where the package was dropped. If my package was dropped in that bin, I would've given it a 5-star rating.
18 de abril de 2026
Resposta da PetLab Co. - US
Hi Janie,
We appreciate your feedback and are sorry your delivery wasn't placed in the designated bin. We'll share this with our delivery team to ensure they take extra care with placement in the future. Thank you for bringing this to our attention.
Best regards,
PetLabCo.®
My Stella Mae was suffering from a…
My Stella Mae was suffering from a yeast infection that caused her to itch all over her body and chew at her “Frito feet”. After all my attempts at trying to bathe and treat with suggested Google remedies to no avail I started doing some research and found that her yeast infection actually started in the gut and that I needed to treat her internally. I saw an Ad for Pet Lab and read about their products. I bought the Probiotic Supplement and was amazed by how effective it was after 2 weeks and got even better after a month. She loves the taste and looks forward to getting them twice a day. Thanks Pet Lab for creating something that could help my little Stella.
11 de abril de 2026
Resposta da PetLab Co. - US
Hi Cissy,
We're so glad to hear that our probiotic has made a difference in Stella Mae and those bothersome "Frito feet." It's wonderful she enjoys the taste and looks forward to taking them. We appreciate you sharing Stella Mae's success story!
Best regards,
PetLabCo.®
Delivery Package-Issue
We have a 1 acre property and we found the package out in our arena next to the street-pitched over the fence! It had been there for a least a few days or possibly a week. We found on Tuesday 4/15/26 by chance. It has never been delivered like that before-Very disappointed that it happened like that-especially since it had rained in our area
15 de abril de 2026
Resposta da PetLab Co. - US
Hi Crystal,
We appreciate you bringing this delivery issue to our attention. We're sorry to hear your package was left outside your property and exposed to the weather.
Our team will be reaching out to you for further assistance. Thanks for your feedback.
Best regards,
PetLabCo.®
It was delivered!
10 de abril de 2026
Resposta da PetLab Co. - US
Hi Robert,
Thank you for your feedback. We are happy to hear your order was delivered! In the future, please do not hesitate to contact us if any questions or concerns arise.
Best regards,
PetLabCo.®
I’ve noticed a decrease in paw licking
I’ve noticed a decrease in my dogs paw licking. And the customer service is out of this world. Or at least the guy who helped me the other day is. So. Great product my dogs actually enjoy and will eat but also have great employees.
17 de abril de 2026
Resposta da PetLab Co. - US
Hi Shelby, thanks for taking the time to leave this review. We are so happy to hear your dog has been doing well. We are always here to help, so please reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Can’t Cancel Subscription!
My dog will not eat his food when I add the dental powder to it. I have about 10 or 12 jars now and cannot stop being charged for another one each month. Please cancel my subscription! I called, but you still keep sending it.
15 de abril de 2026
Resposta da PetLab Co. - US
Hi Ginger, thank you for giving us this feedback. We're sorry to hear about the excess product you have and that your dog has not been enjoying it. We have reached out via email to assist you further. We hope to hear back soon.
Best regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi Cheryl, thank you for your feedback. We are happy to hear your order arrived quickly! In the future, please do not hesitate to contact us if any questions or concerns arise.
Best regards,
PetLabCo.®
Great customer service and fast resolution
I had an amazing experience with this company. They responded very quickly, first through an automated system and then with a real person who reached out to me by email.
They took care of everything, canceled my order, and refunded my money without any issues. Everything felt easy, clear, and very professional.
I really appreciate how smoothly everything was handled. It gave me peace of mind, and I would definitely recommend them.
5 de fevereiro de 2026
Resposta da PetLab Co. - US
Hi Karen, thanks for taking the time to leave this review. We're glad to hear you had a positive experience. We're always happy to help so please feel free to reach out anytime with questions or concerns.
Best regards,
PetLabCo.®
I just happened to be leaving my house…
I just happened to be leaving my house when the delivery driver pulled up. He was very nice and polite. Handed me the package took a picture of me with the package and headed out.
Quick and professional
14 de abril de 2026
Resposta da PetLab Co. - US
Hi Mark,
We're happy to hear that your delivery experience was quick and professional. We appreciate you taking the time to share your positive feedback about our service.
Best regards,
PetLabCo.
I received a probiotic chew for my dog…
I received a probiotic chew for my dog an,d it was so hardthat I could not cut it with scissors. I called Petco and with no hesitation, you sent another bottle that was what I needed so my dog could chew it. I also received 3 bags of salmon bites for my inconvience with I did not expect. I would highly recommend Petco Lab to anyone who has a pet and lookiing for good quality meds and treats. Thank you for understanding and helping me resolve this issue. You have a customer for the life of my dog.
Thank you.
16 de abril de 2026
Resposta da PetLab Co. - US
Hi Nancy,
We're happy to hear that we could resolve the issue with the probiotic chew and that your dog can now enjoy it. We appreciate your recommendation and are committed to providing quality products for your pet's needs. Thank you for your feedback!
Best regards,
PetLabCo.
I love this product and the company.
I love this product and the company.
I want to cancel the subscription that is supposed to ship on the 27 of April. I don’t need 2 bottles every month for 1 small dog. Please help!
16 de abril de 2026
Avaliação não solicitada
Resposta da PetLab Co. - US
Hi Kari,
We appreciate your feedback and are glad you love our product.
We're sorry to hear about the subscription issue. You can always manage our subscription by accessing your Customer Account Portal.
Could you please share your order ID so we can locate your account and assist you accordingly? We’re here to help with this.
Kind regards,
PetLabCo.®
I have auto shipping and love it
I have auto shipping and love it. My order comes in plenty of time for me needing it. Keep up the good work!
16 de abril de 2026
Resposta da PetLab Co. - US
Hi Diane,
We're happy to hear that you love our auto shipping service and that your orders arrive promptly! We appreciate your positive feedback and will continue our efforts.
Best regards,
PetLabCo.
Received fast shipping!
16 de abril de 2026
Resposta da PetLab Co. - US
Hi Jill, thanks for leaving this feedback! It's great to hear that you received your shipment quickly! Please feel free to follow up if any questions come to mind, we're always happy to help.
Best regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi Juanita, thanks for the feedback. We are glad to hear about your positive experience. Please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
They package
They package , process, shipped and delivered it with loving and caring hands.
2 de abril de 2026
Resposta da PetLab Co. - US
Hi Heidi,
We're happy to hear that our care in packaging, processing, shipping, and delivery made a positive impression. Thank you for your kind feedback; we appreciate it!
Kind regards,
PetLabCo.
Resposta da PetLab Co. - US
Hi Christopher,
Thank you for your 4-star review! We appreciate your feedback.
Best regards,
PetLabCo.
Resposta da PetLab Co. - US
Hi AJ,
We appreciate you sharing your experience! We're happy to hear that our product is showing progress after a few weeks. We always encourage to use for at least 90 days consistently for optimal results.
Best regards,
PetLabCo.
It’s been one month since beginning our…
It’s been one month since beginning our PetLab journey. Minka loves her “beef” chews! As far as her scratching and biting at her body, she has curtailed somewhat. Looking forward to this second month journey and hoping her gut gets right! Thank you for caring about our pets (family)!💕
6 de abril de 2026
Resposta da PetLab Co. - US
Hi Kathy,
We're happy Minka loves her chews! It's great to hear about her progress. We appreciate your kind words and are excited to continue supporting Minka's gut health journey. Thanks for considering us part of your family!
Best regards,
PetLabCo.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.