The Pi Hut Avaliações 

I have now reviewed a product twice, with a review that points out a short coming in a Microbit expansion board.

Both reviews have disappeared without trace - no email to query... just don't ever appear. First time, I wondered if it was me. Second time I carefully checked that the review as acknowledged as submitted.

I wish I had known that they do this. It is shady practice. Otherwise the Pi Hut is ok.

So 2 stars. They need to address this - they are better than this sort of tactic.

Edit: it seems that others have also raised this issue on Trustpilot. So Dear Pi Hut... I wonder if there is any response on your product review policies...?

The company do not add VAT to the order for EU destinations. So when the item come, I had to pay VAT and 20€ of fee ! (for an order of 1€)
Run away from this website if you live in EU.

Brilliant customer service. Items are always promptly dispatched and well packaged. I returned an item that I was unable to use yesterday and I have already received a full refund, including the postage I was initially charged. You can’t get better than that.

I've ordered a fair bit from The Pi Hut over the years, never had an issue with anything I've ordered. Until this time. One NVME drive completely non-responsive. Took minutes to arrange a return and replacement, everything went smoothly, and the new drive works like a charm. And all sorted before Christmas!

Absolutely top notch customer service, can't fault them!

Jayde at the Pi-Hut couldn't have done more to help me when my board happened to be faulty. He supplied me with a tracked label for the returns dept and rapidly sent another out for me which was very kind of them.
I wouldn't hesitate to buy from them again with 100% confidence.
All the Best for 2025 David

Excellent combination of good product range, reasonable prices, fast delivery, good customer service, and specialist knowledge.

The true test of a good company is when things go wrong. In this instance there was a problem with the delivery, most likely caused by the delivery company rather than the Pi Hut themselves. but it was rectified quickly and efficiently.

Exceptional customer service.

I had a missing component from a kit I ordered back in April which I've only just discovered now as I've started building it in December. PiHut had a replacement part sent out via Royal Mail Tracked 24 which arrived the following morning. Over Christmas. Quite astonishing.

Thanks, Jayde.

Alan.

Accidentally ordered the wrong one. Need help? Contact customer services who will tell you they cannot change or cancel orders. Now forced to wait until delivery and process refund. Luckily was a test purchase as I am currently designing curriculum. We will be ordering Le Potato for our cohort instead.

Top notch Customer Service! Bought two pi's now from Pi Hut and had exceptional customer service from the both times!

No problems so far, placed an number of orders over the last 2-3 years
great products at competitive prices and fast delivery

I had placed an order for an urgent piece of kit for a project and the parcel has been misplaced (lost) by Royal Mail (not Pi Huts fault at all!). I contacted customer services to enquire about a replacement and they stated they had to wait 10 working days for Royal Mail to mark it as 'missing' before they could send out replacement goods. I made the suggestion that if they could kindly send out another order and if the original turned up then I would cover 100% of the cost to return the original goods in good faith. This was rejected by their support team with no suitable resolution suggested. The project is now overdue and is losing me money.

Why should I spend 200% of the price of the goods to place another order and then wait nearly half a month to get my original money back?

Dreadful customer service, realised and notified immediately that there was a problem with order address and they refused to amend or cancel the order instead dispatching my costly item to a complete stranger. There is no phone number if you beed any support and whilst responsive to mail they are unwilling to do anything - some of the very worst service I've had from a small specialist you would be well advised to shop elsewhere as any issue with your order at all they won't help poking to an obscure help page on their website that orders can't be changed or amended once placed imaging how much worse they would be in a warranty issue avoid avoid avoid

Placed four orders so far, never had an issue. I find the prices quite competitive and even the delivery is quite quick.

"We cannot cancel or change the order after placed as it is immediately processed"

*Send the package 2 days later to the wrong address*

Fun fact: You're supposed to "take reasonable steps to let customers correct errors in their order".

Edit: Your blanket reply doesn't make things better. You have all the means to change the process, and there is a plenty of 1-star reviews of people in a similar situation.

"That's how we do things here".

Do better.

Ordered wrong version PI starter kit. Customer service unable to change product once ordered even though it had only been 5 minutes since placing the order, so had to wait several days then for a pointless delivery and then immediately return.

Ordered correct version and next day delivery to get kit in time but order failed to arrive next day because it was placed after 2pm. The after 2pm issue was not displayed anywhere on the website other than a banner which does not displsy in full on a mobile device. After complaining and requesting refund I was not provided anything and simply pointed to the banner.

I found the website to be very easy to navigate and despatch and delivery was prompt. Unusually the package was of excellent quality and robust enough to deal with the trials and tribulations of your usual courier companies.

Good morning Billie
Just wanted to confirm to you that the replacement pen has arrived… and I have to compliment you and your company on such excellent service and support…
I very professional response at all levels.
Thanks again and I will be back!!!
Best regards
Kevin

J’ai commandé deux produits chez ThePiHut, pour un montant bien en dessous de 150 €. Cependant, à la réception du colis, j’ai été surpris de devoir payer non seulement la TVA (18 €, ce qui est normal) mais également 20 € de frais de dossier et de dédouanement, alors qu’aucun frais de dédouanement n’était applicable (j’ai la facture à l’appui). Ce qui m’a le plus frustré est que ces frais supplémentaires m’ont été imposés par DHL, un transporteur que je n’avais pas sélectionné lors de l’achat. Je choisis généralement d’éviter DHL pour ce type de raison, car ils imposent souvent des frais excessifs aux clients finaux.

En contactant le service client de ThePiHut pour leur expliquer la situation, on m’a simplement répondu que je pouvais refuser le colis. Cependant, cette réponse est trompeuse : en cas de refus, ces frais restent légalement à la charge du destinataire. Le message est clair : ThePiHut semble se désintéresser de ses clients en dehors du Royaume-Uni et ne prend pas la responsabilité de ses erreurs logistiques.

En conclusion, je déconseille fortement ThePiHut, surtout pour les clients internationaux. Leur manque de professionnalisme et leur absence de considération pour les réclamations clients reflètent une entreprise qui ne se soucie pas de ses clients, mais cherche plutôt à leur soutirer de l’argent avec des méthodes douteuses.

Mise à jour suite au commentaire de ThePiHut : La société blâme notre pays pour les taxes... Cependant, ThePiHut semble ne pas lire (ou ne pas vouloir comprendre) les nombreuses critiques qui lui sont adressées ! La TVA, pas de problème, on la paie ! Mais devoir payer DHL, alors que rien ne le mentionne lors de l’achat, c’est une erreur de leur part ! Et épargnez-nous vos "politiques" et autres : tout semble conçu pour rendre l’information difficile à trouver ! Je ne peux pas mettre 0 étoile, vous avez de la chance !

Avevo cercato su Google una scheda esplicitamente con Noobs e Pihut è apparso. Ho cliccato e ordinato e solo ora ho scoperto che non è una scheda con Noobs.
Cinque stelle per Pihut e nemmeno una per Google!