The Pi Hut Avaliações 

I had problem with my pi5 and I requested some help. The pihut couldn't have done more to help me. They were amazing and solved my problem 100% I highly recommend
Billie and Jayde.. keep up the great work 👍 👏
Vincent

I had a small issue with a board, and Jayde resolved it incredibly quickly and efficiently. Her communication was excellent, and she went above and beyond to make sure everything was sorted without any hassle. Exceptional service from someone who truly cares about customers. Highly recommend!

I bought a few items from TPH:

RPi Zero 2 W Starter Kit, Heat Sink & Case.
RPi 5 Starter Kit, Active Cooler, SSD Hat with RPi SSD & TPH's Case.

I placed almost all of these in separate orders, meaning I paid for shipping for all of the orders. Admittedly, I could have done a better job of researching beforehand.

But I contacted CS and they were kind enough to refund the shipping costs for 2 out of 3 orders, which was greatly appreciated.

Also, their shipping is just on point. So far, all the orders have shipped next working day and arrived within a day or two.

All in all, a great experience shopping here and I definitely will be buying from here in the future 🙂

I ordered a number of items from the shop, and unfortunately one item was faulty upon arrival (no fault of The Pi Hut). Customer service was top notch and got a replacement item ASAP! Prompt and effective service with a fantastic range of products. The best place to shop for Raspberry Pi products in the UK!

Best ever!

I really appreciate the wonderful selection of items available on your online store, as well as the clean and modern layout.

The customer service has been exceptional, and I have been very pleased with my experience. A heartfelt thank you to everyone, especially Jayde, for your prompt responses and assistance.

Wishing you all great success!

The company has always been good to me and the service supplied is fantastic. Whenever you have a problem or query they answer with more than acceptable waiting time. I have recently been dealing with them on my recent purchase pi 5. They ran through the trouble shooting process before deciding to replace the item. With clear cut instructions and assistance the replacement was an ease to deal with. Jayde at the company who assisted me was especially thoughtful and patient and a credit to them. If I could give more stars I would and would recommend them to anyone.

Very helpfull people.

I just recently found out about The Pi Hut and was so impressed by the quality of their service. It has a wide range of products to chose from, with excellent detailed descriptions. Shipping is very fast and products arrive packaged with outmost care. I received my microbit kits in less than a day after placing the order. Honestly, this is the fastest I ever received a buy. Most impressive though was the customer service who was very helpful, kind and professional. While this was my first time buying from The Pi Hut, it would not be the last!

I placed an order for a solar panel and separate solar manager module. Once the manager module was dispatched, I received an email stating that the solar panel was not in stock, even though the website stated it was when ordering. I responded to customer support that one without the other was pointless, so please cancel the order. As I had already surmised the request was denied, owing to the fact that the item had already been dispatched. I proceeded to asked the question as to why the item was dispatched when only part of the order was available when other, more proactive, companies contact their customers to check if an alternative is suitable or cancel the order? I was met with a sarcastic email that stated that "if you do not want this anymore you can refuse this parcel. We do have lots of solar panels available on our website that will be compatible". When I enquired as to an example none were forthcoming. This was because none met the price point or specifications of the original I had ordered, two important factors when considering compatibility. The lack of customer consideration exhibited by this company is the reason I will take my custom elsewhere in the future.

Best honest customer care.i have received,

Had some hardware problems with a computer module. They provided good advice on how to trouble shoot the issue, and when that didn't work they replaced r the components quickly and without fuss.

De très mauvais commerçants. Fuyez cette entreprise, aucun suivi clientèle, refus de prendre en charge des produits défectueux. Plus jamais je n'achèterai chez eux, ce sont des voleurs.

As someone that works on projects for clients, I sometimes need parts as fast as possible, and PiHut will happily plaster on their website things like this:
Next Day Delivery - order by 2pm* and their shipping page displaying this:
If your order is placed before 2pm (UK Time) Mon-Fri (excluding UK public holidays, Christmas Eve and New Year's Eve), we'll do our very best to ensure that it is shipped out to you on the same day.

This needs to be seriously revised, as they consistently never meet these expectations, there is no point even putting them on the website if you consistently do not meet them, the excuse of 'well these aren't guarantees' doesn't run when you fail to meet them ever.

After speaking to their support rep (who coincidently I also spoke to the last time they couldn't deliver on time) I was told it was my responsibility to read the delivery page to understand, even though I was quoting their delivery page to begin with, which I didn't appreciate that kind of response.

I was told, do not order on Mondays if you want your order to go out on Monday, as they are dealing with orders over the weekend, I have never had that experience with any other website, nor is that mentioned on their delivery page. It clearly states 'If your order is placed before 2pm (UK Time) Mon-Fri'.

I ordered well before this time, and was made to feel like it was my own fault for expecting to see it next day, like I hadn't done enough due diligence, when I reviewed their delivery page prior to purchasing.

I feel like it's just a tactic to get you to purchase from them rather than a competitor, similar to how some sites say an item is in stock when it isn't, which at least PiHut haven't fallen that low yet.

I appreciate what their company is trying to do, and I'd love to support them but after forgetting about my prior experience with them and ordering again, I'm saddened to hear nothing has changed and will not be fooled again in the future when I'm looking for a reliable supplier of parts.

I have been getting all my raspberry pis and accessories from them for years and the experience has always been great. My last order had some controllers which didn't work too well. I contacted the support team and was issued a free return code (very easy and no arguing needed to get the code). The refund was processed quickly. I definitely recommend them and I will be buying again from the pi hut.

Have use these guys for a few years but had a problem with Royal Mail delivery being returned to the Pi Hut. They resolved the problem & it was delivered at my next convenient day. It’s when you have a problem you learn how good a supplier is & I’m happy to say they exceeded my expectations (unlike Royal Mail…).

Great selection, prices web site and service! I'm glad I discovered them.

Amazing customer support after a technical failure of a Pi5 board that had been installed in a high quality case. I can't speak highly enough about their assistance.

I had a faulty part which I had bought a year ago but never tried, The Pi Hut generously replaced it for me. An excellent company to deal with and my go to place for Raspberry Pi related purchases.

I purchased several items that arrived securely and well packed. The tracking information was lacking and was marked as delivered but not received. But contacting thepihut.com they fastly provided the location of the package (to be picked up at a postal office), and were very nice and helpful.

I can't recommend The Pi Hut enough for their excellent products and exceptional customer service! I recently ordered from them, but due to my own mistake, the package was delivered to the wrong address. Despite the error being on my part, their support team went above and beyond to help me resolve the issue.

A special shoutout to Jayde from The Pi Hut support team, who was incredibly patient, professional, and dedicated throughout the process. Thanks to their efforts, everything was sorted out quickly and smoothly.

Not only does The Pi Hut provide fantastic products, but their commitment to customer satisfaction truly sets them apart. I’m genuinely impressed and will definitely continue shopping with them.

Thank you again to Jayde and the entire Pi Hut team for such a wonderful experience!