OI have ordered edge insulation strip and UFH pipe staples, products are as described and good quality. Not to mention their customer service, they changed the delivery address for me at short notice... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... Ver mais
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I purchased 22mm foiled backed load bearing boards to do my underfloor heating exactly as described Happy to buy again Competitive price as they do a price promise Still yet to finish off this... Ver mais
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Product was fine and arrived promptly, however £35 for postage for a single actuator in a small box is exorbitant. How this is justified I don’t know although I’m sure you’ll attemt it. Would look els... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Equipamentos e Sistemas de Aquecimento
- Fornecedor de Materiais de Construção
- Serviço de aquecimento
- Loja de artigos para reforma residencial
- Loja de suprimentos para encanamento
Escrito pela empresa
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
Informações de contato
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, Reino Unido
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4,7
Excelente
145 avaliações
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Many items damaged on arrival, now being replaced
Many damaged and a mix up whilst trying to get replacements but now resolved, replacement items due this week, thank you
31 de agosto de 2023
Resposta da The UFH Group
Thanks for your review, Jill.
We appreciate your feedback and the time taken to do this review.
Upon investigating your order, I see notes on your account that there were damaged items and awaiting Photos, these images only got sent to us Friday 15/09/23 after we closed. From other notes, I can see that the wrong email had been used previously to send these for this issue.
we have now corrected this issue after seeing the photos monday morning and the damaged items will be replaced on Wednesday 20/09/23.
it's our policy that we can't do anything regarding damaged products unless there are photos to back this up.
we do apologize for any inconvenience caused by the issue.
We hope to see you back again soon!
Resposta da The UFH Group
Thanks for your 5-star review, Cathy.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Great company
Excellent communication, super helpful staff, will definately be using again.
7 de setembro de 2023
Resposta da The UFH Group
Thanks for your 5-star review, Lewis.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Great service
Great service , delivered on time all complete
Would definitely use again
5 de setembro de 2023
Resposta da The UFH Group
Thanks for your 5-star review, David.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Excellent from start to finish with…
Excellent from start to finish with advice and planning.
17 de agosto de 2023
Resposta da The UFH Group
Thanks for your 5-star review, Martin.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Resposta da The UFH Group
Thanks for your 5-star review, Sebastian.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Fast delivery
23 de agosto de 2023
Resposta da The UFH Group
Thanks for your 5-star review, Daniel.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Placed my order and shortly after was…
Placed my order and shortly after was sent a email acknowledging my order and the day of arrival. Two days prior to my delivery date i get a phone call out of the blue off the delivery driver telling me he would be with me shortly. Breakdown of communication in the office? Luckily i was in a position that i could take the delivery.
I have only just got round to laying the pipework today that was also supplied by this company. It turned out that they had sent out the wrong sized one -16mm instead of 12mm. I rang the office first thing in the morning and spoke to a helpful guy called Scott who was very understanding and without any fuss arranged for the correct pipe work to be sent out and the wrong one picked up which arrived today which i am grateful for.
23 de julho de 2023
Resposta da The UFH Group
Thanks for your review, Scott.
We appreciate your feedback and the time taken to do this review.
we apologise for any inconvenience caused, the acknowledgment email states a BY Date. so this order can be delivered up to the date shown, when investigating your order, i can see an system error on the final email getting sent which informs you your order is on its way. so we are sorry for any inconvenience caused by this.
We hope to see you back again soon!
Resposta da The UFH Group
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Excellent company
Placing my order was very simple, delivery time was excellent.
The staff i talked with were brilliant, even phoning me to tell me when my delivery slot was.
I would thoroughly recommend this company for all your under floor materials.
13 de julho de 2023
Resposta da The UFH Group
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Brilliant pricing and technical help…
Brilliant pricing and technical help over the phone . Will definitely buy from them again .
15 de junho de 2023
Resposta da The UFH Group
Thanks for your 5-star review, Paul.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
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