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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’ve sold several devices across different sites, and TheWhizCells, by far, paid out the fastest. My money was in my PayPal by the next day after receiving my items, whereas other sites it took a we... Ver mais

Avaliado com 5 de um total de 5 estrelas

The process was fast, easy, and hassle-free. The price was lower than quoted, and I realize I wasn't as critical of the condition due to self-bias. I was very pleased with the small price reduction.... Ver mais

Avaliado com 4 de um total de 5 estrelas

They communicated with me regarding how to delete my iCloud in order to sell the phone. I appreciated the ability to send the phones with a paid mailing label. I was just disappointed that the origin... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Can't prove it, but I believe the initial price they give you after they get your phone is extremely low. Then an email arrives from the "owner" giving you a better offer, but still low. I did recei... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de desbloqueio de reciclagem de celulares

Escrito pela empresa

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

292 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 91% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Seamless experience

Seamless experience. Was offered more for my phone than any other similar service and the check cleared faster than any check I have EVER cashed lol

13 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick and efficient service!

This company was so quick with everything! From their cash offer for my device which was much higher than a competitor’s to their providing the shipping label and instructions for mailing and the quick turnaround of 1 day to review my phone and complete the transaction! I am very impressed and will gladly recommend them! The sale was completed in 5 days including the weekend! I’m a very happy customer!

7 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Price changed drastically from what was…

Price changed drastically from what was quoted....

2 de janeiro de 2026
Avaliação não solicitada
logotipo da The Whiz Cells

Resposta da The Whiz Cells

Hi Matt, we are sorry to hear that you are unhappy. We sent pictures of your phone as to why the quote was changed. You selected that you have a phone in excellent condition, which we state that less than 10% of phones qualify for, as they need to be in like new condition. Your phone is in fair to poor condition. There is a chunk out of the frame, significant scratches on the screen and many scratches on the back at the top. Below are pictures.
https://app.screencast.com/qvsljMkmRGVmX
https://app.screencast.com/Tb8lufudfTZVF
https://app.screencast.com/8HsFDvEyozHXe

We understand that sometimes buyers and sellers do not agree. That is why we offer free shipping to you, and we also cover the shipping back if you disagree with our assessment. That was offered to you, but you elected to sell the device.

Avaliado com 5 de um total de 5 estrelas

Reliable …

I appreciate all the support I received during the process. The amount I was paid was fair.

29 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not a good experience …

Edited: The company did respond with a small additional payment, which is appreciated.
I doubt there's any point to this review as the company will refute anything I say. However, I was quoted $70 for my Note 9. It was in excellent condition. They claim burn in on the screen and scratches on the screen. They sent me pictures that don't show anything. They dropped my offer to $10. I accepted it simply because I feared the phone being destroyed in return shipping. Oh, and they cited a missing charger. Logical, since I'm sure they don't have any there. I'll stick to selling on Marketplace from now on.

25 de dezembro de 2025
Avaliação não solicitada
logotipo da The Whiz Cells

Resposta da The Whiz Cells

Hi Gloria,
We did reach out and sent better pictures with a better explanation. There was an error on our part regarding the charger. That is not a requirement for a phone. We sent a 2nd payment of $20. The phone does have image burn and scratches all the way across the bottom. The original quote was for excellent condition, which is a like-new phone. It is very rare for a phone of this age to qualify, which is why the quote was initially as high as it was.

Avaliado com 5 de um total de 5 estrelas

Very easy and pleasant experience

Very easy and pleasant experience. I contacted customer service multiple times and they were extremely friendly and quickly responsive. I would definitely recommend Whiz Cells when selling back your old device. A++ for sure

24 de dezembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Process was good, until the offer

I liked the process, except for the final offer. They offered me $15 less because my screen was scratched. But they sent me pics of someone else's phone with many scratches, including on the "rim". I took pics of mine before I sent it in. I had two small scratches. But I didn't know how to dispute it, and I figured the person that made the decision wasn't going to be honest anyhow.

24 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very easy to work with!

Just purchased a new Google pixel 10, and had a one yr old pixel 8a to sell. The Whiz cells gave me a quote on line, then sent label for me to ship. They cofirmed when it was received, accepted the trade in, and had a deposit my pay pal the next day. Very easy to deal with! And after donating lots of cell phones, tablets, etc, it's nice to actually get some money back on them. Will definitely use again

17 de dezembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Was quoted one price for 4 iphones and…

Was quoted one price for 4 iphones and they received them and only gave 1 amount quoted. Said the other 3 had scratches on sides and battery health was 84%. The iPhones were 3 years old they should have known this. So cut the quote down $220. I should have gone with other company.

20 de outubro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Got a lowball comparing to other…

Got a lowball comparing to other platform when they downgrade ur devices.

27 de outubro de 2025
Avaliação não solicitada
logotipo da The Whiz Cells

Resposta da The Whiz Cells

Hi Kelvin, we are sorry to hear that you are unhappy with our service. Your Oneplus 9 Pro had a battery health of 62%. It had to have a new battery. Take a look at how much it costs to replace a Oneplus 9 Pro battery. It is more than what your offer was reduced by. We do not like having to change offers. However, there is no way we could pay for the phone as if it had a perfectly good battery.

Avaliado com 1 de um total de 5 estrelas

Reneged on Original Offer and Reduced by Almost 50%

Gave me an offer for $130 for an iPhone XS Max, then later lowered it to $70. Cited minor scratches on the screen that were not there before (I always had a screen protector on).

16 de outubro de 2025
Avaliação não solicitada
logotipo da The Whiz Cells

Resposta da The Whiz Cells

Hi Felix, thank you for the review. However, this phone has not always had a screen protector on it. This phone has multiple deep scratches on the screen. We have a link to the picture of this phone for others to see the actual condition. https://app.screencast.com/mOjQeMfbR4jcL

Avaliado com 5 de um total de 5 estrelas

Wonderful experience

My experience was awesome! From the initial walk through pricing to accepting the offer was top-notch. Will definitely recommend to my family and friends!

17 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It would have been less frustrating and…

It would have been less frustrating and more stress relieving to have just crushed my phone with a hammer than to try to work with The Whiz Cells. Their initial offer was low, but acceptable. They then "found" some things wrong with the phone that were questionable and reduced their offer by 90%. This left me with a credit for less than any of their gift card options could be issued for so the whole thing was a waste of time.

21 de outubro de 2025
Avaliação não solicitada
logotipo da The Whiz Cells

Resposta da The Whiz Cells

Hi Charles, the phone you sent in was not fully functional and also had a battery that was swolen. The battery would have to be replaced. The back was coming off because of the swollen battery, and the charge port was bent. The battery and charge port had to be replaced. Pictures https://app.screencast.com/cvrNo7ZH6Enxz
https://app.screencast.com/8pw2wROuBsuup

Avaliado com 5 de um total de 5 estrelas

I thought this was to good to be true…

I thought this was to good to be true but I was wrong. They offered me the most for my phone and they made the process very easy. My check came in the mail very quickly after sending my phone in the mail. What a nice surprise!

20 de outubro de 2025
Avaliação não solicitada

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