I was struggling so asked them to telephone me to help sort my issues out. Jess came to my rescue and in no time all requirements were securely met and thirdfort have provided all documentation t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :) Jess was polite, professional, informative and incredible helpful. I can't... Ver mais
A empresa respondeu
I had great trouble trying to produce the video for Thirdfort. Every time I tried to continued once my head was in the oval area, it said it couldn't continue. I tried many times and had no luck.... Ver mais
A empresa respondeu
Easy to follow the step by step instructions. Intuitive and straightforward to follow. Verification code took 3 attempts to send, it appears you need to select go back before you can receive a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Informações de contato
Belle House Platform 1, SW1V 1JT, London, Reino Unido
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Excelente
7 mil avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sadly some people don't have some form…
Sadly some people don't have some form of photo ID like driving licence or passport which makes things harder for people to complete.
2 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback. If you do not have the required photo ID to use Thirdfort, we would recommend talking to the organisation that set up your check as they should have an alternative method available for you to verify your identity.
If our team can do anything to help, please get in touch via help@thirdfort.com.
Kind Regards,
Thirdfort
Professional and straight forward
Professional and straight forward, Clear forward advuse
2 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback, it is really appreciated.
Best,
Thirdfort
Simple to use
It was relatively simple to use each step carefully explained- a well crafted app.
1 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your brilliant feedback!
Best,
Thirdfort
Super easy and straightforward.
Super easy and straightforward. I wasn't expecting it to be so quick!
1 de abril de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your fantastic feedback!
Kind Regards,
Thirdfort
It does work
A bit difficult to understand at first but got the hang of it with patience. When i called for assistance they were helpful. When completed it was good to know that they confirmed paperwork had gone through.
30 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your feedback. I'm sorry to hear of your difficulty initially, i'm glad our team were able to assist you and get everything completed. All the best with the rest of the transaction!
Kind Regards,
Thirdfort
Quick and very easy to navigate through!
So quick and easy to navigate through, extremely happy with that! *****
31 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your fantastic feedback - we're delighted to read you had such a positive experience!
Kind Regards,
Thirdfort
First of all to have a human respond…
First of all to have a human respond and not a chatbod or avatar is just priceless!
Emmanuel was very patient and waited for me to understand what he asked me to do and we got there in the end.
A big thank you.
31 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your kind words on our agent Emmanuel, we really appreciate it!
Best,
Thirdfort
I was assisted by Jess who was very…
I was assisted by Jess who was very helpful and efficient. Jess explained all that I needed to know. Many thanks Jess
31 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback for us, we really appreciate it!
Best,
Thirdfort
The agent was very helpful
The agent support [Joseph] solved my problem and was very helpful.
However the software for the camera rotated the shot making both the document and even more the photo ID very difficult. Compared to Amiqus which i have done it was much more tricky
31 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback for us, it is really valuable. I'm glad to read our agent Joseph was able to assist you - i'm sorry to hear you had some trouble with the photo step initially. I will be sure to pass this feedback on to our product team.
Best,
Thirdfort
You are being asked to use it
It’s a people checking anti id theft checking tool. No one would choose to use it except being invited to by an agency or business who needs to know who you say you are is who you are. Given the punter using it needs to demonstrate it’s them then it needs to be as easy/straightforward/simple as possible. My experience is it is just that reasonably clear instructions and worked first or second time (passport scanning which is tricky).
31 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thanks for sharing your feedback about using Thirdfort. I understand you found the instructions clear and the process straightforward, which is great to hear.
If you have any questions or need further help, please let us know.
Excellent service from Zoey on the…
Excellent service from Zoey on the Customer Support team.
31 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you so much for your kind words about Zoey and our Customer Support team. We really appreciate your feedback!
Kind Regards,
Thirdfort
Good app
Good app, pretty easy to follow bar the scanning of the Passport. Not enough instruction, many tips but could still not get it to work, failed on numerous attempts. There is an alternative though.
30 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your feedback, i'm sorry to hear of your difficulty. I will be sure to share your comments with our Product team who are always looking to improve our app.
Kind Regards,
Thirdfort
Mortgage ID Check
Wow Jess. What an outstanding polite professional young lady. A credit to the company. Thank you for all your support today and resolving my issue. Thirdfort should be grateful to have someone like yourself thank you so much
30 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you so much for your kind words. I’m glad to hear that Jess could help resolve your issue today.
Tolerance and professionalism
The staff that was professional in responding to questions. The patience and voice clarity is excellent.
Thanks
30 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your great feedback. We're glad to hear you had a positive experience with our team!
Kind Regards,
Thirdfort
Easier than expected
I found the whole verification process much easier than I expected, everything was easy to understand and was completed quite quickly.
30 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thanks for sharing your feedback. I’m glad to hear you found the verification process easy and quick. Have a good day.
Kind Regards,
Thirdfort
Tabeen was great
Tabeen was great. Very clear instructions to work through the issues. What I feared was going to be a long and frustrating exercise was sorted quickly and relatively painlessly.
30 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your kind feedback about your experience with Tabeen. I’m glad to hear everything was sorted quickly and clearly.
Kind Regards,
Thirdfort
Wonderful service 👏 very professional 💯
30 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your brilliant feedback!
Best,
Thirdfort
Very efficient service easy to follow…
Very efficient service easy to follow and very user friendly
29 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your kind words about our service. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
The most stupid and rediculous thing in world
The most stupid and ridiculous thing in the world! The user experience is the worst - why on earth should people have to enter all the details on their phone? And why do they require original documents that must not exceed 2 megabytes? We don’t control the size of those documents.
Hear me out! This is a real and genuine review of this stupid app - the others are questionable.
29 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for taking the time to leave your comments, your feedback is really appreciated and valuable to us. Our app was designed to enable a thorough and reliable verification check, to prevent fraud and money laundering. We ask app users to use their phone or a tablet to hopefully make the process more efficient, meaning you do not have to leave your home, or post sensitive documents.
Our maximum file size is 4mb - if we can do anything at all to help please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
The app is really to use and I…
The app is really to use and I confirmed my identity in a few minutes.
27 de março de 2026
Avaliação não solicitada
Resposta de Thirdfort
Hi,
Thank you for your 5* review. We really appreciate it!
Kind Regards,
Thirdfort
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