(This is April, not sure why it comes up 'John'). Customer service is always pleasant and super helpful. I have been a Thrive Market Customer for many years, through moves across the country even. Th... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I joined because I received a 50% offer. As I am getting an order ready, the offer completely disappears. Bait and switch. I messaged the AI customer service and talked to an agent who dumped me half... Ver mais
I have been in contact with Thrive Market twice regarding an issue with my order. It was handled expediently and kindly. I get a thrive order every month and will continue to do so because their prod... Ver mais
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I received an unexpected shipment of exactly what I had ordered last time, but I was not even close to finishing the food. When I went to try to cancel it ahead of time all I could find was an old acc... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
We are on a mission to democratize access to healthy living. We hope you join us!
Informações de contato
Estados Unidos
- thrivemarket.com
4,1
Muito Bom
7 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Auto-ship order cancellation request
After taking my cat to the emergency vet yesterday, reviewing our upcoming autoship order from Thrive was not top of mind. So when Thrive's AI agent said there was nothing it could do, I said "talk to an agent" and the human Thrive representative immediately helped me. My wife and I plan to make a new Thrive order soon and appreciate Thrive's attention to the customer.
28 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Bill, thank you so much for the kind words! We are so glad our team could step in and help while you were dealing with an emergency. We hope your cat is doing better, and we look forward to your next order! Thank you for shopping with us!
Excellent Company
Quick response to my request and fast shipping. The customer service was excellent and I highly recommend this company.
20 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Marie, thank you for the 5-star review! We're thrilled to hear you had such a positive experience. We appreciate your recommendation, and we can't thank you enough for choosing to shop with us!
Resposta da Thrive Market
Hi Jane, thank you for sharing your experience. We pride ourselves on providing the best possible support for our members, and we’re thrilled to hear you had such a great experience with our team. Happy shopping!
Thrive market is not only a great place…
Thrive market is not only a great place to buy healthy products but also a place that hires people persons that really make it their job to help customer's that need it.
27 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi there! We truly appreciate your kind words. We believe that healthy living should be supported by a team that genuinely cares, so it’s wonderful to hear that our team made a difference in your experience. Thanks for being part of the Thrive Market community!
Great customer service!
25 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi SuZ, we are thrilled to hear you had a great experience with our team. We’re always here to help whenever you need us. Thank you for choosing Thrive Market!
Quality customer service
Good products, quality customer service, fair prices
24 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Rice, thank you for being a member! We're so glad to hear that you’re enjoying our products and feel the pricing is fair. It’s our goal to make healthy living affordable and easy, so your feedback means the world to us!
If I could give 0 stats I would
If I could give 0 stats I would. I was intrigued buy what thrive advertised as I have many allergies, some include onion, garlic, gluten, and cauliflower. Although thrive has sort options for common allergies there is no way to sort all the ingredients that I can't have to filter safe food for me. Unfortunately you can not see this, the filters and set up until you enroll. I signed up for a month but within 15 minutes after access I knew this will not work for me. I requested cancelation and was told I would not be charged again but I would not be refunded my $12.80. I find that ridiculous. I did not order anything and my request to cancel and refund was as soon as I saw hiw Thrive works and that its not for me. Very very disappointed at being scammed out of money.
23 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
UPDATE: Hi Beata, we sincerely apologize for the inconvenience and the frustration this caused. We were able to locate your account and have successfully processed a full refund for your $12.80 membership fee. You should have received a confirmation email regarding this. We’re sorry our current filter options didn't quite meet your needs, but we’re glad we could get this resolved for you!
Original Response:
We're truly sorry to hear about your experience, Beata. We aim to make our shopping experience as transparent as possible, especially for those managing specific dietary needs and allergies.
We would like to look into your account and the cancellation request to see how we can make this right. Could you please provide the email address associated with your Thrive Market account? Once we have that, we can investigate the refund status for you further. You can also reach out to us at help@thrivemarket.com, and our team would be happy to assist!
Had a billing issue (mistake on my…
Had a billing issue (mistake on my part) Addressed and resolved same day 🙂
22 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Stacy, thank you so much for the 5-star review! We're so glad we could get that billing mistake sorted out for you on the same day. We’re always here to help whenever you need us. Thank you for choosing Thrive Market!
We Love Thrive
Thrive offers, high-quality, clean and healthy food options. The shipping is quick and reliable. The pricing is competitive to almost anywhere else we’ve looked. And the customer service is top-notch!
22 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Jaron, we love hearing that! It's great to know you're enjoying our selection of clean, healthy foods and that our shipping and pricing are hitting the mark for you. Thank you for choosing to shop with Thrive Market!
I had an issue with a FedEx delivery…
I had an issue with a FedEx delivery (they are unreliable in my area for on-time deliveries). My frozen box was all thawed out. Thrive Market listened to my concerns, and replaced the thawed out products when I showed them the tracking information where FedEx delayed the delivery themselves. They handled the issue professionally and promptly. The whole Customer Service process, from chat to emails, was a cut above many other companies I've dealt with.
2 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Tim, thank you so much for the kind words! We’re thrilled to hear that our team was able to step in and make things right after the delivery delay. We know how important it is to get those frozen goods to you in perfect condition, and we’re happy we could provide a great experience. Thank you for giving us a try!
Made a $$ error when signing up for…
Made a $$ error when signing up for their subscription…. Customer rep was very helpful & the issue was taken care of quickly! Thrive Market is a great place to find healthy foods & unusual ‘essentials’ that cannot be found in other stores.
17 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Pam, thank you for sharing your experience! We’re so glad our Member Services Specialist could resolve the signup issue for you quickly. It’s great to hear you’re enjoying our selection of healthy foods and unique essentials. We’re happy to have you as part of the Thrive Market community!
I have used Thrive Market before and am…
I have used Thrive Market before and am happy to have rediscovered it. My only problem is when ordering AI jumps in with suggestions and it is easy to lose the thread of what you were trying to order, but this is a problem with a lot of companies right now.
Thrive Market has way better customer service than other similar companies, and it is easy and speedy to interact with a human being.
16 de março de 2026
Avaliação não solicitada
Resposta da Thrive Market
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
BEWARE! one purchase enters into subscription
I bought one item & did not sign up for scheduled subscription shipments. Thankfully I received email warning me of next shipment. I called & customer service cancelled subscription. It was a waste of time making that 1 call & I shouldn't have had to do. Automatically signing people up is wrong.
15 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Sherri, we’re sorry to hear you’ve been having trouble with the recurring shipment feature. We understand how frustrating that can feel. If you’d like to pause your shipments for now, you can turn the feature off at any time by visiting the Recurring Shipment tab.
Recurring shipments are completely optional and can be adjusted whenever it works best for you. If you’d like, we’re also happy to take a closer look and help sort things out. You can reach us anytime at help@thrivemarket.com. Thank you for giving us a try. We’re here to support you.
Great in many ways - just opt out of the text notices
I've been a Thrive member for over 10 years. I appreciate being able to purchase items that I either can't get at my local market or that I can get for less at Thrive. They are great when there's a problem with something that shipped (melted chocolate, broken jar, etc). The one issue I have with them is on there "hurry and order now for a free gift!" text messages, because though they tell me the item is in my cart it often isn't included in my shipment - I recommend you opt out of these notices, and take advantage of the great things Thrive offers aside from the bogus text notices.
11 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Denise, thank you for being a loyal member for over 10 years! We’re glad we can help you find those hard-to-get items at great prices. We apologize for the frustration with the "free gift" texts. We’ve noted your feedback regarding the cart integration issues to help us improve. We appreciate your support and your feedback. If you have any concerns about past free gifts, please reach out to us at help@thrivemarket.com, and we will look into this for you!
The customer service was superb!
The customer service was superb!
13 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
Membership and cancelation
Thrive market has a great selection of products, definitely overpriced compared to a Costco or bjs but you are paying for convenience. Buyer be aware should definitely apply here as they try to get you on membership and make it difficult to cancel typical like a gym membership. If you're looking into a membership be aware the company has many tactics to retain your membership dues and that is how they win. I would recommend to dispute the charges.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Gabriel, we’re sorry to hear that our selection and pricing didn't meet your expectations. We strive to offer competitive value through our member-exclusive brands and carbon-neutral shipping. We’d appreciate the chance to learn more about how we can improve our website and variety. If you are open to it, please feel free to reach out to us at help@thrivemarket.com. We're here to help!
My problem was resolved quickly with…
My problem was resolved quickly with excellent follow through. Huge variety of products offered, it is a fun place to shop.
9 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi there, thank you for the wonderful review! We’re so happy to hear that your experience was fun and that our team provided excellent follow-through on your request. Thank you for choosing Thrive Market!
They addressed my areas of concern and…
They addressed my areas of concern and are a company providing healthy options for us to choose from. Thank you
10 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Hi Carolyn, thank you so much for the 5-star rating! We’re thrilled to hear that we were able to address your concerns and that you’re enjoying our selection of healthy products. We appreciate your support and look forward to serving you again soon!
Quality company
Clean products and great customer support
10 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
Makes shopping easy for hard-to-find items
Thrive Market carries the things I need that are hard to find where I live, and at good prices. The shipping is fast, and if there are any problems, they are quick to make them right.
9 de abril de 2026
Avaliação não solicitada
Resposta da Thrive Market
Thank you so much for sharing your feedback with us. We truly appreciate your continued membership with Thrive Market. It means the world to us, and we’re here to support you every step of the way.
A Experiência Trustpilot
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