Thrive Market Avaliações 

On July 23 I decided to try Thrive Market and paid $63.67 (including tax) for a one year membership, with a trial for 30 days. Having a money back guaranteed during that 30 days, I felt comfortable taking the chance.

Since I have several dietary constraints, including being 95% dairy free because I like to breathe, no MSG or other bad chemical additives to products, issues with nitrates, etc. Because of this, I usually shop at Whole Foods, Trader Joe’s, etc.

However, we are now retired and full-time RVers. We enjoy small towns/small cities, more than larger cities. This has caused challenges with finding foods that meet my dietary needs. This was the reason I kept returning to the possibility of Thrive Market.

Of course, I also appreciated the good pricing on a lot of products. And the many many choices available.

Since we are currently choosing to stay in the same location for 3 months, I’m able to get shipments. So tonight, I placed my first order with Thrive Market, after visiting the website multiple times. I was nervous! It seems lately that every online purchase has some kind of a catch. (Which is why I have decided to start leaving reviews like this one, calling out the behavior. And educating other consumers.

And then.. I found the catch! As soon as I placed the order of #155108325 (8/15), I noticed a message on the final order page. All of a sudden I had a subscription with a shipment date at the end of the month, and I think it was 23 items of my order were now on Subscription!

What the heck? Are we still going to be here after the end of the month? Much less be able to wait around for a package if it doesn’t arrive on time? Never would I knowingly check a subscription box on any product.

After finding Contact Us, I first checked my account and made sure I could still cancel membership within the 30 days, which I can. There was a chat option. So I asked the AI how could I turn off Subscription. And it said that I have the option of turning off any Subscription ahead of time. Well, that’s not what I want. I’m retired. Often we are completely off grid.

What I want, is very clear statements of when I have a choice of putting an item into a subscription. Not having it done for me! I feel like I’ve been trapped by a system I did NOT sign up for.

I asked the AI how I could set my account to no subscription. Now this part is my fault, as I didn’t screenshot the answer and I’m just on my iPhone. It said to go to my account - and I could choose to not have any Subscription.

Well, I can’t find it! I’m using their app, under account information, shipping preferences, shopping preferences, etc. there is not one single place with an check box in order to never have a subscription item!

It is possible to cancel my order, but I placed it, and having some of those products will definitely make cooking life easier, as well as for my husbands sweet tooth!

Also, I’m making dairy free ice cream from scratch, and wanted to try a variety of dairy free half-and-half. Thrive Market market had these items! I was happy! …. Until after I checked out anyway.

Once the items are received, I will gladly leave reviews for them on their website, assumingI can after cancellation. Also, this review will be updated as for shipping, packaging, product quality, etc.

What is greatly appreciated is the special of $20 off for the first three orders. That allows me to order more than I would have.

Tomorrow I will choose whether or not to ask for a refund and never buy from Thrive Market again.

Lately, it seems that websites and apps are getting sneaky as to the straightforwardness of the transaction. At least this is my gut reaction. Maybe there are those who want every item automatically added to a Subscription, and charged at shipping.

For me, it feels like a breach of trust, and is a HUGE issue for me! Trust in straight forward transactions with transparency. I need to be in control of what goes into my cart and what ships. What I pay for. Not the company! And certainly not a company that is more concerned about its additional subscription profit, instead of customer trust in the company integrity.


My frozen order arrived "not frozen". It wasn't packaged great and the dry ice was completely thawed and gone. My frozen berries were a "liquid lump". I planned on using them for protein smoothies, but once re-frozen wouldn't be able to do this because they would then be a "frozen chunk".

One box of my pre-packaged meals was busted open and crushed.

Other things that were supposed to be frozen were no longer frozen and the box itself had a hole on the bottom and was "leaking liquid".

I contacted customer service via chat and got a response from a "chatbot". I had to send an email to customer service. The "chatbot" told me what to include in the email and also listed every item in my frozen box so I didn't have to go to my invoice and list them myself.

I was worried that once I sent that email, it would be a long time (if at all) I heard anything back. To my surprise, this morning I found a response in my emails that was sent last evening.

I was refunded (I sent pictures of everything as requested) for my entire box and was given Thrive Cash also.

The customer service agent did have several questions they wanted me to answer to help improve future shipments but I was refunded BEFORE I answered the questions (I did answer them).

This was my first order from Thrive Market and I was worried that I wouldn't get a refund for the damaged shipment. My experience with this customer service agent has restored my confidence in Thrive Market and has earned my future business.

I will now purchase with confidence!

I had a small issue with my first order and they resolved the issue immediately! Great customer service!

I was so hopeful for this service and sadly I was so disappointed. I wish they would let you see the products and how the app works before signing up for a membership. I have access to most of the items. It also picks your items for you. The whole process I am not a fan of. So then, I asked to cancel my membership which I had to go thru their chat service but they only cancelled my renewal. Luckily, I double checked for my refund so reached out again to the chat AI when I didn’t receive it. I asked the AI bot to cancel and refund and again they did not do it despite not clear about whether it was done or not! Once I requested to speak someone, I finally got it cancelled and refunded. Just sucks I had to go through all that just to see the products and not be happy with the options.

They do not tell you details about their program until you have signed up and paid a fee. Then when you try to cancel they do not cancel and keep sending boxes and charging you every month. I cancelled three times on their “Chat “ and they still did not cancel. I had to block payment to stop it and they are still trying to get me to “fix” my payment option. Buyer beware!😡

(This is April, not sure why it comes up 'John').
Customer service is always pleasant and super helpful. I have been a Thrive Market Customer for many years, through moves across the country even. Their price points are fantastic and more affordable. I highly recommend Thrive Market!

I have been in contact with Thrive Market twice regarding an issue with my order. It was handled expediently and kindly.
I get a thrive order every month and will continue to do so because their products are a healthier option

We are in mid August, Texas. It is very hot here. I should’ve known better than to order food items to be delivered to my home. The box was just dropped off and I grabbed it as soon as it was dropped off I brought it inside, and the box was hot. My organic seeds were hot, my organic tea was warm, my organic miso paste was warm. These items I am concerned about being in a hot truck for for who knows how many hours. Seeds do degrade quickly when exposed to heat. When I opened the package of the seeds they tasted bitter. The first chat with Thrive, I kept getting the response that everything was OK and to let them know within 28 days if I notice a problem with the packaging. I responded that there was a problem with the packaging because everything was hot, but I was mostly concerned about the seeds and the miso paste. Eventually, they gave me a store credit for those two items. Then I opened the bag of the seeds and discovered that they were bitter. I contacted Thrive through chat again, answering the same questions and this time I was connected to a live agent. After explaining everything again I should expect to see a refund for the seeds. I do appreciate this and that they agreed to give me a refund, but I have to say that I am so disappointed that my order was not packaged with concern that food items would be delivered in 100 degree heat and no precautions taken, and then I have to worry about the quality of the food that I am to consume. What is the sense of ordering organic for heath benefits to have delivered in a hot box. Food, especially seeds and nuts oxidize because of the oils in them when exposed to heat. Eating food that has oxidized is not healthy and negate the benefits of trying to eat organic. Also, last order I received from them, the Kamichi was three months away from expiration. This order three of the items are five months away from expiration and these were supposed to be pantry staple items.
This company should know that if you are shipping food items to a hot climate that there should be cool packs in the box to keep the food from reaching temperatures in the 90s. Not sure if I will ever be ordering from them again.

Thrive Market offers good, clean food and health care options as well as beauty items. I find that their attention to customer service and their consistent pattern of taking care of their customers is very reassuring and refreshing!

Answering my questions and concerns direct.

customer service rep was professional, courteous and resolved my issue quickly.

My communication with Thrive has been exceptional with no timely delays and no unanswered questions. I truly appreciate that in customer service beyond everything else.

I joined Thrive Market during Covid lockdown hoping for a contactless way to buy pantry staples. I still have my membership and have no plans to quit! Ordering is super easy and often times their sales are better than in stores (Whole Foods, Sprouts, etc). And customer service is amazing, super friendly and helpful. In the 6+ years I’ve been shopping with Thrive, I’ve had 2 issues with my order, but never the fault of Thrive, always the fault of the delivery carrier, and Thrive has always been quick to replace and credit me Thrive cash (which is unnecessary but definitely appreciated)! My MIL who has mobility issues also loves it for the convenience and great prices. I also love that I can order a box of food and have delivered to family or when we’re traveling.

This is the best place to buy quality and healthy foods, their customer service is amazing and the delivery time is always as posted. I recommend it to all my friends.

This is a scam. I thought I was just making a one time purchase and then after I hit Place order I was signed up for a $60 membership that I was gonna be charged with in seven days and everything I had ordered was on a reoccurring basis, I did not realize any of this upon placing the order. None of this was obvious when I went to go cancel the Girl said OK yeah no problem. She had canceled my membership and I got an email confirming that after that I got an email letting me know I had been signed up for another membership at a cheaper price and when I asked her about this, she couldn’t answer and said it must’ve been a technical error. I had to cancel my card and report it stolen and now I have to get a new debit card because of this so overall extremely bad experience it felt like a complete scam.

I received an unexpected shipment of exactly what I had ordered last time, but I was not even close to finishing the food. When I went to try to cancel it ahead of time all I could find was an old account. I called customer service, they immediately remedy the situation to my satisfaction. Very rare these days.

Their customer service is excellent and easy to contact. One is able to get past the AI easily when need to speak with a human being. Issues are solved very quickly.

How do you expect me to pay for the membership without looking at your products! Like duh? And how is this membership fee different than paying extra couple of bucks more at whole foods or trader joes?

Great products at good prices with excellent customer service!

The website is confusing and doesn’t make it obvious that if you don’t subscribe to membership that you can’t order anything and then when you do order something you end up finding yourself with a subscription you can’t get rid of